The 24/7 AI receptionist that answers your calls, chats, texts and emails

Yes. Add your products or services with prices and details to the knowledge base, and Frontivo.io answers questions about them, recommends the right option for each customer, sends your booking or payment links, books appointments, and captures the buyer's details as a qualified lead so your team can close the sale. It doesn't process payments itself.

Frontivo.io has flat monthly plans in USD with no setup fee. Every plan starts with a 14-day free trial with no credit card, and your first payment has a 14-day money-back guarantee.

• Starter, $299/month: phone, website chat and voice, and texting, with 300 AI voice minutes (about 100 calls), 300 website chat conversations and 300 AI text replies. Includes live call transfer, appointment reminders and the CRM.
• Growth, $549/month: all 7 channels (phone, website chat, text, WhatsApp, Instagram, Messenger and email), with 450 AI voice minutes (about 150 calls), 600 conversations and 500 text replies. Adds review requests, analytics and webhooks.
• Single-channel plans: Phone Only $199/month (300 minutes, about 100 calls), Website Chat Only $149/month, and Text Only, Email Only, WhatsApp Only, Instagram Only and Messenger Only $99/month each.

Annual plans save 15%. Prices are in US dollars. If we are required to charge tax where you are, it is shown before you pay.

Extra usage: $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply and $0.05 per automated text, charged to your card at the start of the next month with an emailed invoice (a month under $10 rolls into the next one). Service pauses at 3× your allowance, or choose "Pause at my plan's allowance" in Plan & Billing to stop at the allowance instead. Calls are never hung up on because of a limit.

Good to know: one phone number is included on plans with calls or texts; in some countries it has a monthly local-number fee, which the Phone calls card shows you to confirm before the number is set up. A conversation is one customer on one channel within 24 hours, with up to 10 AI replies. Texts outside the US and Canada count as more of the allowance (about 5× in the UK, Australia and most of Europe, up to 15× in places like the Philippines and India), so there we recommend WhatsApp, which is usually cheaper. Several locations, numbers or 1,500+ minutes a month? Talk to us. See all plans and prices.

Yes. Every plan starts with a 14-day free trial with no credit card needed. It comes with 20 AI voice minutes, 75 conversations, 30 AI text replies and 20 automated texts for the whole trial. Website chat and voice work right away, you can talk to your AI by voice in your browser (on the AI receptionist page, under Test), and your phone number is connected when you subscribe, and WhatsApp too on WhatsApp Only or Growth. Cancel anytime, and your first payment is covered by a 14-day money-back guarantee.

Yes — that's one of the main reasons businesses add one. Frontivo.io answers calls and chats 24/7, including nights, weekends and holidays, so after-hours callers get a real answer and can book an appointment instead of reaching a busy signal or a voicemail nobody checks.

A virtual receptionist is a human answering service, usually shared across many businesses and billed per minute or per call. An AI receptionist like Frontivo.io is software trained specifically on your business — it answers straight away, with no hold time within your plan allowance, costs a predictable monthly plan with generous usage included, and checks real-time availability to book directly onto your calendar, while many human answering services book only through a separate scheduling tool such as Calendly.

No. Frontivo.io connects a local phone number in your country (where available) and you forward your existing business line to it, so customers keep calling the number they already know. Your number is connected after you subscribe: in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds.

It says so honestly instead of guessing, and offers to have a member of your team follow up — taking a message and alerting you, or transferring the call live on Phone Only, Phone Lite, Starter and Growth. The AI answers from the business's own configured hours, pricing, services, and FAQs — if it isn't sure, it says so and offers a person rather than guessing.

Yes. Frontivo.io uses retrieval-augmented generation (RAG). Your services, prices, hours, policies and FAQs are stored in your own private knowledge base, and whenever a customer asks something, the AI searches it and answers from the matching information. That keeps answers accurate, specific to your business and up to date: change a price or your hours in the dashboard and the AI uses the new details right away, with no retraining.

Yes. Every plan includes two receptionist voices, one female and one male. Name them, give each its own photo and greeting, and pick which one answers your calls, so the receptionist sounds like part of your team. Customers on your website can switch between the two voices in the chat.

Yes. Every phone call, website chat, voice conversation, text, social message and email is saved to a unified inbox in your dashboard, with the full transcript, a short AI summary of each conversation and the lead, booking or handoff it produced.

Yes, on Email Only and Growth. Forward your existing business email (Gmail, Google Workspace, Outlook, Microsoft 365, Hostinger or any email host) to your AI's own address, which takes about 5 minutes. Customers keep writing to the address they already know, and the AI replies in the same email thread, in the customer's language: it answers questions from your knowledge base, books appointments, takes messages and hands off to your team. Emails land in the same inbox as your calls, chats and messages, and your team can reply from there. The AI can also email customers their booking details, prices or directions during a call, chat or text when they ask.

Yes. Your AI receptionist hands off to your team when a caller asks for a person or when your escalation rules match — for example an upset customer, a billing or legal question, or an emergency. On Phone Only, Phone Lite, Starter and Growth it transfers calls live to your team; on other plans it takes a message and alerts you right away. You can also take over any chat, text or email yourself from the inbox.

Frontivo.io is built for small and growing businesses that run on calls, messages and appointments: home services like plumbers, HVAC, electricians, roofers, contractors, painters, handymen, cleaning, pest control, landscaping, pool and tree services, and water damage restoration; auto repair, body shops, detailing, towing and car dealerships; medical, dental, chiropractic, physical therapy, optometry, therapy and veterinary practices, med spas and home care agencies; law and accounting firms, insurance agencies, financial advisors, mortgage brokers and IT companies; real estate teams, property managers, self storage and home inspectors; salons, massage and tattoo studios, gyms, tutoring centers, driving schools and daycares; restaurants, hotels, event venues and photographers; coaches of every kind; pet groomers, funeral homes and online stores. See frontivo.io/industries.

Website chat can be live in about 15 minutes: add your services, hours, and FAQs in the guided onboarding wizard, install the website widget with one script tag, and your AI receptionist is trained and ready. For phone and text, forward your existing line or get a new dedicated number. Your number is connected after you subscribe: in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds.

Yes. Set up each location as its own Frontivo.io business, and each one gets its own AI receptionist, knowledge base, opening hours, services and prices, phone number and website chat widget. That way every website gives the right answers and books appointments for its own location. Today each location is a separate account and plan: sign up once per location, using a different email for each login (for example downtown@yourbusiness.com and uptown@yourbusiness.com). Managing all your locations from one login, with a location switcher and combined reports, is coming soon. Several locations, numbers or 1,500+ minutes a month? Talk to us about custom pricing and early access.

Frontivo.io is available to businesses in almost every country. Website chat, social messaging and email work in every country we serve, and website chat can be live in about 15 minutes. For calls and texts, Frontivo.io gives you a phone number (local in 40+ countries): in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds. Forward your existing line to it or move it in. In some countries the number has a monthly local-number fee: the Phone calls card shows the exact amount and you confirm it before the number is set up. WhatsApp works on your own number. The full country list is at frontivo.io/countries. Your AI receptionist chats and texts in most languages and takes phone calls in 20+ languages. Frontivo.io is not available in, or to people or businesses in, Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Crimea, Donetsk and Luhansk regions of Ukraine, and it may not be used by anyone on a US, UK, EU or UN sanctions list.

Phone calls: every country we serve - on a local Frontivo.io number where we sell them, on a US number in any other country we serve, and in every country we serve you can forward your own number's calls. Text messages (SMS): the countries where a texting number exists; in many countries local numbers take calls only while mobile numbers text, and US numbers text after a one-time approval from the US phone companies that we submit for you. WhatsApp: every country we serve where WhatsApp itself works (all except China), on your own number or a Frontivo.io number. The live table, country by country, is at frontivo.io/countries.