Does Frontivo.io provide live human receptionists?

No. Frontivo.io is software: an AI receptionist. When a person is needed it hands the conversation to your own team, by live call transfer on Phone Only, Starter and Growth or by an instant alert and a detailed message on every plan. If you want a person on every call, a human answering service may fit better.

Does Frontivo.io take payments?

No. It never takes card details or processes payments. It recommends your services, shares your booking or payment links and captures the buyer's details for your team.

Is Frontivo.io HIPAA compliant?

No. Frontivo.io doesn't sign HIPAA business associate agreements (BAAs), so healthcare practices shouldn't use it to collect protected health information. A US practice that needs a BAA should choose a HIPAA-focused answering service; for calls about hours, directions and general questions, check with your compliance advisor whether your use involves protected health information. See how to choose a medical answering service.

Does Frontivo.io make outbound calls?

Yes, to people who contacted you. Frontivo.io can call back missed callers, 5 to 30 minutes after the missed call, and call new website leads who said yes to a quick call, within minutes, so they're answered and booked while they're still interested. Both are off until you turn them on, run only while you're open, and use your plan's call minutes. It doesn't do cold calling or bulk call or text campaigns. It also sends texts tied to a customer's own enquiry or booking, such as missed-call text-back, booking confirmations and appointment reminders.

Does Frontivo.io offer white-label branding or several locations in one login?

Not yet. Today each location is its own Frontivo.io business and the product carries Frontivo.io branding; managing several locations from one login is coming. Google Calendar and Outlook Calendar sync, team alerts and Google Sheets (every plan), HubSpot, Pipedrive and GoHighLevel CRM sync, Zapier, Make and n8n through signed webhooks, and a REST API (on Growth; opens soon, reserve it at no charge) connect it to the tools you already use.

Why Frontivo.io

One AI receptionist for your calls, chats and messages

Frontivo.io answers your customers on the channels they already use, books appointments, captures leads and brings in your team when a person is needed. Here's what that means in practice, and what it doesn't do.

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One AI receptionist on every channel
Phone calls, website chat and voice, text messages, WhatsApp, Instagram DMs, Facebook Messenger and email are answered by the same AI with the same knowledge, and every conversation lands in one inbox. WhatsApp, Instagram, Messenger and email are on Growth; WhatsApp, Instagram and Messenger are also sold on their own as WhatsApp Only, Instagram Only and Messenger Only, and email on Email Only. WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
See which plans include which channels
AI first, your team when it matters
Your AI always hands off when a customer asks for a person, is upset, has a billing or legal question, or has an emergency. On Phone Only, Starter and Growth it transfers calls live to your team (time on the transferred call counts toward your minutes); otherwise it takes a detailed message and texts your team. You can take over any chat or message from the inbox and hand it back to the AI when you're done.
How take over works
Books real appointments
Your AI offers only times that are really open, inside your hours, and reads the customer's details back before booking. It works with the built-in calendar, and with Google Calendar or Outlook Calendar connected, bookings, changes and cancellations stay in step and your busy times are respected.
Appointments, Google Calendar and Outlook Calendar
Answers from your own information
Frontivo.io uses retrieval-augmented generation (RAG): before every reply, it searches your private knowledge base of services, prices, hours and policies (up to 1,000 entries) and answers from what it finds. If the answer isn't there, it says so and offers a person. Questions it couldn't answer are saved so you can fill the gap.
Train your AI
Everything in one dashboard
Inbox with full transcripts and AI summaries, appointments, and a Channel tester on every plan. Phone Only and Starter include live call transfer and appointment reminders, Starter adds the Leads and Customers pages (CRM), and Growth adds review requests, analytics, booked revenue by channel and signed webhooks.
Take the dashboard tour
A flat monthly price with usage included
Starter is $299/month with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies included; single-channel plans start at $99/month. No setup fee, month-to-month, and annual billing saves 15%. Extra usage is billed at published rates, service pauses at 3x your allowance, or you can choose to pause at your allowance instead. We email you at 80% and 100% of each allowance, and never hang up on a caller because a limit is reached.
See pricing
Built for businesses worldwide
Frontivo.io is available in any country. Your AI chats and texts in most languages and takes phone calls in 30+ languages. Website chat and email work everywhere, and local phone numbers are available in many countries. Outside the US and Canada, WhatsApp replies don't use your text allowance. WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
Phone numbers and forwarding
Try it free, no card
Every plan starts with a 14-day free trial with no credit card. Website chat and voice can be live in about 15 minutes, and your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon. Your first payment is covered by a 14-day money-back guarantee.
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An affiliate program for partners
Agencies, consultants and anyone who recommends software to small businesses can earn a share of their referrals' subscription payments through the Frontivo.io affiliate program.
About the affiliate program

Limits

What Frontivo.io is not

We'd rather you pick the right tool than the wrong one. Frontivo.io may not be the best fit if you need any of these.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

No. Frontivo.io is software: an AI receptionist. When a person is needed it hands the conversation to your own team, by live call transfer on Phone Only, Starter and Growth or by an instant alert and a detailed message on every plan. If you want a person on every call, a human answering service may fit better.
No. Frontivo.io doesn't sign HIPAA business associate agreements (BAAs), so healthcare practices shouldn't use it to collect protected health information. A US practice that needs a BAA should choose a HIPAA-focused answering service; for calls about hours, directions and general questions, check with your compliance advisor whether your use involves protected health information. See how to choose a medical answering service.
Yes, to people who contacted you. Frontivo.io can call back missed callers, 5 to 30 minutes after the missed call, and call new website leads who said yes to a quick call, within minutes, so they're answered and booked while they're still interested. Both are off until you turn them on, run only while you're open, and use your plan's call minutes. It doesn't do cold calling or bulk call or text campaigns. It also sends texts tied to a customer's own enquiry or booking, such as missed-call text-back, booking confirmations and appointment reminders.
Not yet. Today each location is its own Frontivo.io business and the product carries Frontivo.io branding; managing several locations from one login is coming. Google Calendar and Outlook Calendar sync, team alerts and Google Sheets (every plan), HubSpot, Pipedrive and GoHighLevel CRM sync, Zapier, Make and n8n through signed webhooks, and a REST API (on Growth; opens soon, reserve it at no charge) connect it to the tools you already use.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Look closer

Compare the options, see sample setups, or walk through the product step by step.

Your AI receptionist is ready

Put Frontivo.io on your front desk.

Website chat can be live in about 15 minutes. No credit card required.

Start free trial Try the live demo

14-day free trial
No credit card
Cancel anytime

Several locations, a team, or a custom setup? Talk to sales

One AI receptionist for your calls, chats and messages

Reasons to choose Frontivo.io

One AI receptionist on every channel

AI first, your team when it matters

Books real appointments

Answers from your own information

Everything in one dashboard

A flat monthly price with usage included

Built for businesses worldwide

Try it free, no card

An affiliate program for partners

What Frontivo.io is not

01Does Frontivo.io provide live human receptionists?

02Does Frontivo.io take payments?

03Is Frontivo.io HIPAA compliant?

04Does Frontivo.io make outbound calls?

05Does Frontivo.io offer white-label branding or several locations in one login?

Look closer

Put Frontivo.io on your front desk.