AI Receptionist & Answering Service for Med Spas
Frontivo.io is a 24/7 AI receptionist and answering service for med spas and aesthetic clinics. It answers calls, website chats and texts in seconds, books consultations and treatments like injectables, laser hair removal, facials and body contouring with the right length on your real calendar, explains your prices, packages, deposits and prep and aftercare instructions in your own words, and handles reschedules. It never gives medical advice or decides whether someone is a candidate for a treatment — that stays with your licensed providers — and anyone describing a reaction after a treatment is told to seek medical care while your team is alerted right away. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, how much is lip filler? I've never had it done before.
Thanks for calling! Lip filler starts at $650 per syringe, and your injector confirms how much you'd need at your consultation. Because it's your first time, we start with a 30-minute consultation. Would you like to book one?
Sure. I take blood thinners, though — is that a problem?
That's an important question for your injector. I can't give medical advice, so I'll add it to your booking notes and they'll go over it with you. The next consultation openings are Thursday at 5:30 PM or Saturday at 11:00 AM Central. Which works?
What can an AI receptionist do for a med spa?
Consultation and treatment booking
Books new-client consultations and treatments using the length you set for each — for example a 30-minute injectables consult or a 45-minute laser session — notes a preferred provider on the booking, and texts a confirmation.
Prices and packages from your menu
Shares the prices, per-unit or per-area rates, packages and memberships you entered. Anything priced by assessment gets: your provider will confirm the price at your consultation.
Prep and aftercare questions
Answers common before-and-after questions using only the instructions you wrote, like arriving with a clean face or avoiding sun before laser, and passes anything else to your team.
Post-treatment concerns
Flags callers who describe severe swelling, unusual pain, skin color changes, vision changes or signs of an allergic reaction, tells anyone with severe symptoms to call the local emergency number, and alerts your team right away (live transfer to your on-call number is on every phone plan).
Deposits and policies
Explains your deposit, cancellation and late policies before booking, so new clients know what to expect. It doesn't take payments.
Reschedules and follow-up visits
Moves appointments within your rules, books follow-up and touch-up visits, and sends appointment reminders by text.
No medical advice
It never diagnoses, recommends a treatment, discusses medications or decides whether someone is a good candidate. Those questions go to your providers as a note on the booking or a message.
Why med spas lose high-value clients to missed calls
Med spa clients often research for weeks, then call or message the moment they're ready — in the evening, on a weekend, or while your front desk is checking in the client standing in front of them. A first injectables or laser consultation can turn into years of repeat treatments, so the spa that answers and books the consult usually wins the client. Your providers can't step out of a treatment room to answer price questions, and a post-treatment call about swelling or pain needs to reach the right person fast, not sit in voicemail.
How does Frontivo.io book a first-time filler client?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, how much is lip filler? I've never had it done before.
Frontivo.io AI
Thanks for calling! Lip filler starts at $650 per syringe, and your injector confirms how much you'd need at your consultation. Because it's your first time, we start with a 30-minute consultation. Would you like to book one?
Caller
Sure. I take blood thinners, though — is that a problem?
Frontivo.io AI
That's an important question for your injector. I can't give medical advice, so I'll add it to your booking notes and they'll go over it with you. The next consultation openings are Thursday at 5:30 PM or Saturday at 11:00 AM Central. Which works?
Caller
Thursday, please. Ava Brooks, 555-310-6620.
Frontivo.io AI
You're booked for a lip filler consultation on Thursday at 5:30 PM Central. We take a $50 deposit for new-client injectable appointments, applied to your treatment, and ask for 24 hours' notice to cancel. I've texted you the confirmation.
How do you set up an AI receptionist for a med spa?
- 1
Tell Frontivo.io about your med spa: providers, treatments and how long each takes, prices, packages, deposits, hours, and your prep and aftercare instructions — type them in or import a page from your website.
- 2
Set your rules — which treatments need a consultation first, what counts as an urgent post-treatment concern, when to transfer to your on-call provider — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Neurotoxin injections
- Dermal fillers
- Laser hair removal
- Facials, peels and microneedling
- Body contouring
- Which treatments need a consultation
- Packages and memberships
- Deposits, cancellation policy and aftercare instructions
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your med spa runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your med spa?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$7,015/month
- Phone Only plan
- -$199
- Net per month
- $6,816
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for med spas
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For med spas the difference that matters most is booking the consultation while the client is ready: Frontivo.io books on the first call or chat, explains your prices and policies in your words, and keeps every medical question for your licensed providers.
How much does an AI receptionist for a med spa cost?
Med spas can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your front desk or on-call provider, appointment reminders and the Leads and Customers pages. Spas that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests after visits, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Med Spas: FAQ
Straight answers about how Frontivo.io works for med spas.
- No. It never diagnoses, recommends a treatment, discusses medications or health conditions, or decides whether someone is a good candidate. It books a consultation with your licensed provider and passes medical questions along as a note on the booking or a message for your team.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales