Physical Therapy Answering Service & AI Receptionist
Frontivo.io is a 24/7 AI receptionist and answering service for physical therapy and physiotherapy clinics. It answers calls, website chats and texts in seconds, books initial evaluations and follow-up visits with the right length on your real schedule, answers questions about referrals, insurance, self-pay rates and what to wear from your own information, handles reschedules so patients keep their plan of care, and sends appointment reminders. It never gives medical advice or exercise instructions. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, my surgeon wants me to start physical therapy after my knee replacement. Can I get in this week?
Of course — let's get you started. Do you have the referral or prescription from your surgeon?
Yes, I have it here.
Great. Initial evaluations are 60 minutes, and the next openings are Wednesday at 9:00 AM or Thursday at 1:30 PM. Which works for you?
What can an AI receptionist do for a physical therapy clinic?
Initial evaluations
Books new patients into evaluation slots with the right length, collects contact, referral and insurance details, and texts a confirmation with what to bring and wear.
Follow-up scheduling
Books, moves and cancels follow-up visits within your rules, so patients keep their plan of care without phone tag.
Referral and insurance questions
Answers whether patients need a referral, which insurance you accept and your self-pay rates, only from the information you enter.
Specialty services
Explains services you list, like sports injury rehab, post-surgical rehab, vestibular or pelvic health therapy, and books the right visit type.
Reminders and follow-ups
Sends appointment reminders by text on every phone plan, and on Growth follows up on a patient's own recent enquiry that hasn't been answered.
Workplace and accident claims
Takes claim and case details as a message for your team when a visit may be covered by workplace-injury or motor-accident insurance, so nobody has to chase them later.
No medical advice
It never diagnoses, recommends exercises or says whether therapy will help, and tells anyone describing red-flag symptoms to seek emergency care.
Why physical therapy clinics lose patients before and between visits
Physical therapy only works when patients get started and keep coming. New patients are often handed a referral and a list of clinics, and they book with the first one that answers. Your front desk is checking people in and your therapists are hands-on with patients, so those calls go to voicemail. Existing patients who need to move a visit play phone tag, miss sessions and drift off their plan of care — and every missed follow-up is an empty slot and a patient who may not get better.
How does Frontivo.io book a patient's first visit after surgery?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, my surgeon wants me to start physical therapy after my knee replacement. Can I get in this week?
Frontivo.io AI
Of course — let's get you started. Do you have the referral or prescription from your surgeon?
Caller
Yes, I have it here.
Frontivo.io AI
Great. Initial evaluations are 60 minutes, and the next openings are Wednesday at 9:00 AM or Thursday at 1:30 PM. Which works for you?
Caller
Wednesday. Do you take Medicare?
Frontivo.io AI
Yes, the clinic accepts Medicare, and the front desk will verify your benefits before your visit. Can I have your name and mobile number?
Caller
Robert Hayes, 555-280-4417.
Frontivo.io AI
You're booked for Wednesday at 9:00 AM. Please bring your referral and insurance card, and wear shorts or loose clothing. I've texted you the confirmation. If you notice sudden calf swelling, chest pain or shortness of breath before then, call emergency services right away.
How do you set up an AI receptionist for a physical therapy clinic?
- 1
Tell Frontivo.io about your clinic: therapists, specialties, visit types and lengths, hours, referral rules, insurance accepted and self-pay rates — type them in or import a page from your website.
- 2
Set your rules — which visits can be booked, what counts as an urgent symptom, when to transfer to your front desk — then test every channel in the Channel Tester.
- 3
Forward your clinic line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Initial evaluation
- Follow-up treatment visits
- Post-surgical rehab
- Sports injury rehab
- Back, neck and joint pain
- Vestibular and balance therapy
- Referral requirements and insurance accepted
- Self-pay rates, what to wear and cancellation policy
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your physical therapy clinic runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your physical therapy clinic?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$15,588/month
- Phone Only plan
- -$199
- Net per month
- $15,389
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for physical therapy clinics
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For physical therapy clinics the difference that matters most is keeping the schedule full: Frontivo.io books the evaluation on the first call and makes rescheduling easy, so patients stay on their plan of care.
How much does an AI receptionist for a physical therapy clinic cost?
Physical therapy clinics can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your front desk, appointment reminders and the Leads and Customers pages. Busier clinics that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests after visits, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Physical Therapy Clinics: FAQ
Straight answers about how Frontivo.io works for physical therapy clinics.
- Yes. It checks real availability on your calendar, books the right visit type and length, handles reschedules and cancellations, and texts the patient a confirmation. A preferred therapist goes in the booking notes.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related industries
- Chiropractic answering service
- Medical answering service
- AI receptionist for massage therapists
- AI receptionist for gyms & fitness studios
The features behind it
- AI phone receptionist
- AI appointment booking
- Human handoff and live call transfer
- Text messaging (SMS)
Guides for physical therapy clinics
- How to choose a medical answering service: operators, nurse triage or AI, HIPAA and cost
- How to stop missing calls at a small business
- After-hours answering service: your options compared (and what each costs)
- AI receptionist vs answering service: what actually changes?
- Compare Frontivo.io with other options
Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales