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Product tour

See exactly how Frontivo.io works.

This is the dashboard your business gets: every call, chat, text and email answered by your AI receptionist, and everything it did, in one place. Walk through it screen by screen.

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Frontivo.io dashboard: what's waiting on you, performance and your live channels

01Conversations

Every conversation in one inbox.

Calls, website chats, texts and emails land in one list, each with an AI summary of what the customer wanted and what was done.

  • Open, Needs reply, Resolved and All tabs, with search and a channel filter
  • Badges for what needs you: Needs reply, Asked for a person, Upset
  • Take over any conversation, reply as your team or leave an internal note
  • The customer's details, leads, notes and appointments beside the thread
  • WhatsApp, Instagram and Messenger join the same list when they open
Frontivo.io inbox: every conversation with an AI summary, the thread and the customer's details

02Phone

Every call answered, recorded and summarised.

Your AI receptionist picks up on your own number, day and night. Each call gets a recording, a transcript, a summary and its outcome.

  • Outcomes at a glance: Booked, Lead captured, Info provided, Transferred
  • Happy caller and Upset caller badges, and callbacks you still owe
  • Recordings kept for 90 days; the transcript and summary stay
  • Call back, open the conversation or block a caller in one click
  • Live call transfer to your team on Starter and Growth
Frontivo.io calls: every call answered, with the outcome, summary and linked records

03Customers

A pipeline that moves itself.

Every caller and chatter who could become a customer is saved as a lead, with what they need and how urgent it is.

  • Five stages: New, Contacted, Booked, Won and Lost
  • A booking moves a lead to Booked; a completed job moves it to Won
  • Values from your own service prices, so you see the open pipeline
  • Follow-up dates, owners on your team, notes and the full history
  • Every customer's timeline of calls, chats and appointments

Starter and Growth

Frontivo.io leads pipeline: New, Contacted, Booked, Won and Lost

04Booking

Booked straight onto your calendar.

The AI checks your real availability before it offers a time, then books, moves or cancels the appointment when the customer asks.

  • Two-way sync with Google Calendar or Outlook, so nothing is double-booked
  • A booking confirmation on the customer's channel, with a calendar invite by email
  • List and week calendar views, by staff member and service
  • See who booked it: the AI or your team
  • Completed, Canceled and No-show, with the lead updated to match
Frontivo.io appointments booked by the AI receptionist, with staff and status

05Setup

Your receptionist, set up your way.

Choose its voice and greeting, decide what it may do, and set your booking rules. Test it on every channel before a customer does.

  • A voice for calls and your own greeting
  • Switch actions on and off: booking, taking messages, transferring
  • Calls open by saying it's an AI (on by default)
  • A Channel tester to chat or call it the way a customer would
  • Performance: calls answered, appointments booked, handled by the AI alone
Frontivo.io AI receptionist settings and recent activity

06Knowledge base

It only answers from what you give it.

Add your FAQs, services, prices, policies and files, or import a page from your website. If it doesn't know, it says so and offers a person.

  • FAQs, Services, Policies, Hours, Promotions, Notes, Files and Web pages
  • A list of questions it couldn't answer, so you can add the answer once
  • Answers in the customer's language: chat in most languages, calls in 30+
Frontivo.io knowledge base the AI answers from

07Automations

Follow-ups that send themselves.

Switch on the messages you'd otherwise type by hand. Follow-ups stop on their own when the customer replies or books.

  • Missed-call text-back on every phone plan
  • Appointment reminders, moved and cancellation notices
  • Review requests, quote follow-ups and no-show follow-ups on Growth
  • Built-in rules: opt-outs, quiet hours and the customer's language
  • Texts switch on after carrier approval for your number
Frontivo.io automations: missed-call text-back and appointment reminders
  1. 1Answers the customerOn a call, in website chat, by text or by email, from your own information.
  2. 2Captures the leadName, number, what they need and how urgent, saved to Leads as New.
  3. 3Books the appointmentChecks your Google or Outlook calendar first, then the lead moves to Booked.
  4. 4Sends the reminderA reminder text before the visit, and a new one if the time changes.
  5. 5Keeps you in the loopAn email to you or your team for every new lead, booking and missed call.
Every phone plan

Missed-call text-back

If a call can't be answered, the caller gets a text right away so the lead isn't lost.

Every phone plan

Appointment reminders

Reminder, moved and cancelled texts go out on their own, so fewer people forget.

Growth

Review requests and follow-ups

Ask for a review after a job, follow up on a quote, or nudge a customer who went quiet.

Texts (missed-call text-back and reminders) switch on after carrier approval for your number. Reminders can also go by email.

Works with the tools you already use. HubSpot sync and webhooks are on Growth.

  • Google Calendar
  • Outlook
  • Google Sheets
  • Slack
  • Microsoft Teams
  • HubSpot

08Your team

The right person hears about it.

Each person on your team picks the emails they want, so new leads and bookings never sit unseen.

  • Emails for new leads, new bookings, changes, missed calls and handoffs
  • Team alerts in Slack, Microsoft Teams or Google Chat on every plan
  • Leads and bookings to Google Sheets on every plan, HubSpot on Growth
  • Roles and permissions for everyone you invite
Frontivo.io email alerts each team member chooses
Talk to it now Chat with or call the same AI your customers would reach. No sign-up.Read the user guide Every screen and setting, step by step, with what each one does.Compare plans Which channels and features come with each plan, with prices.
Your AI receptionist is ready

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