Tree Service Answering Service & AI Receptionist
Frontivo.io is a 24/7 AI receptionist and answering service for tree service companies and arborists. It answers calls, chats and texts — even on a storm night — puts trees on houses, cars and power lines at the front of the line, qualifies removals, pruning and stump grinding by size, location and access, and books estimate visits on your calendar. Phone Only starts at $199/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
A big branch came down on our garage roof in the storm last night.
I'm sorry — let's get this sorted. First, is anyone hurt, and is the branch touching any power lines?
No one's hurt, and it's nowhere near the lines.
Good. Please keep everyone out of the garage until the crew has looked at it. Is the branch through the roof, or resting on top?
What can an AI receptionist do for a tree service company?
Storm and emergency triage
Asks whether a tree or limb is on a house, car or power line, whether anyone is hurt and whether a road or driveway is blocked — tells callers to stay clear and contact the power company or local emergency services for lines, and alerts your team right away.
Busy-night answering
Picks up many calls at the same time after high winds, within your plan allowance, so a tree-on-the-house call never reaches a busy line.
Estimate qualification
Captures the job (removal, pruning, stump grinding, hedge work or clearing), the number and rough height of the trees, how close they are to buildings or lines, and whether a truck can reach them.
Estimate booking
Books estimate visits into the days you set, grouped by area if you choose, and texts a confirmation.
Permits and boundaries
Notes when a caller mentions a protected tree or one on a neighbor's boundary and says your team will confirm what's allowed — it never decides.
Small-job quotes
Quotes stump grinding, haul-away and firewood or wood-chip options only from your price list; bigger jobs get an estimate visit.
HOA and commercial work
Captures HOA, property-manager and business requests with site contacts and access notes for your team to bid.
Why tree companies miss storm calls and estimates
Tree work arrives as two kinds of call: the steady stream of pruning and removal estimates, and the storm night when a limb comes through someone's roof and every tree company in town gets the same call. Climbers can't answer from a harness and the estimator is on the road. If the caller with a tree on their house hears voicemail, they keep dialling until someone picks up — and that company gets the clean-up and often the estimate work that follows.
How does Frontivo.io handle a branch on a roof after a storm?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
A big branch came down on our garage roof in the storm last night.
Frontivo.io AI
I'm sorry — let's get this sorted. First, is anyone hurt, and is the branch touching any power lines?
Caller
No one's hurt, and it's nowhere near the lines.
Frontivo.io AI
Good. Please keep everyone out of the garage until the crew has looked at it. Is the branch through the roof, or resting on top?
Caller
Resting on top, but the gutter's bent.
Frontivo.io AI
Thanks. What's the address, and can a truck get into the driveway?
Caller
27 Elm Ridge Road, and the driveway's clear.
Frontivo.io AI
Our storm crew can be there today between 1:00 and 3:00 PM Eastern. The emergency call-out is $300, and the crew lead confirms the full price on site before starting. Should I book it?
Caller
Yes, please.
Frontivo.io AI
Booked for today, 1:00–3:00 PM Eastern. I've texted you a confirmation and flagged it for our crew right now.
How do you set up an AI receptionist for a tree service company?
- 1
Tell Frontivo.io about your tree service company: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
- 2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Tree removal
- Tree pruning and trimming
- Stump grinding and removal
- Emergency storm response
- Hedge and shrub trimming
- Land and lot clearing
- Tree health checks (on site, by your arborist)
- Permits, protected trees and clean-up policy
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your tree service company runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your tree service company?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$15,588/month
- Phone Only plan
- -$199
- Net per month
- $15,389
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for tree services
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For tree services the key difference is storm-night triage: Frontivo.io separates trees on houses, cars and lines from routine estimate requests and alerts your crew right away, while voicemail treats every call the same.
How much does a tree service answering service cost?
Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call number, missed-call text-back and appointment reminders. Tree service companies that also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Other single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Tree Services: FAQ
Straight answers about how Frontivo.io works for tree services.
- It tells the caller to stay well away, never to touch or cut anything, and to contact the power company or local emergency services, then flags the call for your team right away. Your crew decides what it can safely take on.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales