Skip to content
Free trial
For medical offices

Medical Answering Service & AI Receptionist for Clinics

Frontivo.io is a 24/7 AI receptionist and medical answering service for doctors' offices and clinics. It does not sign a HIPAA business associate agreement (BAA) today, so a US practice that needs one should choose a HIPAA answering service; any other practice should check with its compliance advisor which calls Frontivo.io can handle, such as hours, directions and general questions. It answers calls, website chats and texts in seconds, 24/7, books, reschedules and cancels appointments on your real calendar, answers questions about insurance, hours, location and new-patient paperwork from the information you provide, takes refill and records requests as messages for your staff, and flags urgent calls for your team by your rules. It never gives medical advice and tells anyone describing an emergency to call the local emergency number (911 in the US and Canada). All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.

Start free trial Try the live demo

14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What medical offices say

Answered in seconds

Hi, I need to book a physical and I'm a new patient. Do you take Blue Cross?

Welcome! Yes, the practice accepts Blue Cross Blue Shield PPO plans. For a new-patient physical, the next openings are Tuesday at 9:00 AM or Wednesday at 2:30 PM. Which works better?

Wednesday at 2:30.

Great. Can I have your name, mobile number and email? The front desk will verify your insurance before your visit.

What can an AI medical answering service do for your practice?

  • Appointment scheduling

    Books new and existing patients into open slots on your calendar, handles reschedules and cancellations, and sends a confirmation, so empty slots get filled instead of lost.

  • New-patient questions

    Answers which insurance plans you accept, what to bring to the first visit, parking, hours and location, using only the details you enter.

  • Refill and records requests

    Takes prescription refill, referral and medical-records requests as detailed messages for your staff, without making any clinical decisions.

  • Emergency and urgent calls

    Tells anyone describing a medical emergency to call the local emergency number (911 in the US and Canada), and flags urgent calls by rules you set: it alerts your team right away, and it can transfer the call to your on-call number.

  • After-hours coverage

    Answers nights, weekends and holidays, books next-day appointments and gives your after-hours instructions instead of a voicemail box.

  • Language support

    Answers calls in the language you choose and replies in each customer's own language in chat and texts, which helps practices that serve patients who don't speak English as a first language.

  • No medical advice

    It never diagnoses, recommends treatment or interprets results. Clinical questions become a message for your team (or a live transfer to your team).

Real clients

What medical offices say about Frontivo.io

“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”

Feel Secure

Feel Secure

Posted on Trustpilot

Read all reviews

Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.

Which practices is Frontivo.io right for, and which need a HIPAA answering service?

Front-desk phones in a medical office never stop: scheduling, rescheduling, insurance questions, refill requests and directions, all while staff are checking patients in. Callers left on hold may hang up and book with a practice that answered. Frontivo.io is built for those front-desk calls: scheduling, hours, which insurance plans you accept, directions and new-patient paperwork, with clinical questions passed to your team as a message or a live transfer. One thing to know before you start: Frontivo.io does not sign a HIPAA business associate agreement (BAA) today. Health-privacy rules differ by country (HIPAA in the US), so check with your compliance advisor; if your practice needs a vendor BAA for the calls it hands off, choose a HIPAA answering service instead. If it does not, Frontivo.io answers 24/7 and books the appointment on the spot rather than taking a message for the morning.

How does Frontivo.io handle a patient calling after hours?

Prices and names are examples — Frontivo.io only quotes the prices and details you give it.

  1. Caller

    Hi, I need to book a physical and I'm a new patient. Do you take Blue Cross?

  2. AI receptionist

    Welcome! Yes, the practice accepts Blue Cross Blue Shield PPO plans. For a new-patient physical, the next openings are Tuesday at 9:00 AM or Wednesday at 2:30 PM. Which works better?

  3. Caller

    Wednesday at 2:30.

  4. AI receptionist

    Great. Can I have your name, mobile number and email? The front desk will verify your insurance before your visit.

  5. Caller

    Maria Lopez, 555-201-7788, maria.lopez@example.com.

  6. AI receptionist

    Thanks, Maria. You're booked for a new-patient physical on Wednesday at 2:30 PM. Please arrive 15 minutes early with your insurance card and photo ID. I've sent you a confirmation.

  7. Caller

    Also, I need a refill on one of my prescriptions.

  8. AI receptionist

    I'll pass a refill request to the clinical team now, and they'll follow up during office hours. If you ever have chest pain or trouble breathing, please call emergency services right away.

How do you set up an AI receptionist for a medical practice?

  1. 1

    Tell Frontivo.io about your practice: providers, appointment types and lengths, hours, insurance accepted and new-patient instructions — type them in or import a page from your website.

  2. 2

    Set your rules — what counts as urgent, when to transfer to the on-call provider, which appointment types can be booked — then test every channel in the Channel Tester.

  3. 3

    Forward your practice line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

  • New patient visits
  • Annual physicals and wellness exams
  • Sick visits
  • Follow-up appointments
  • Insurance plans accepted
  • Prescription refill request process
  • Medical records and referral requests
  • After-hours and emergency instructions

Works with the tools you already use

  • Your business phone number. Forward your existing line, or get a new number.
  • Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
  • Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
  • Zapier, webhooks and API. Send every new lead and booking to the other software your medical practice runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.

What are missed calls costing your medical practice?

Adjust the sliders to your own numbers.

25
35%
$150

Estimated extra revenue if those callers book

$5,683/month

Phone Only plan
-$199
Net per month
$5,484

Pays for itself after 2 jobs a month.

An estimate from your own numbers, not a promise. Prices in US dollars.

Start free trial

Frontivo.io vs voicemail vs an answering service for medical offices

  • Voicemail

    Cost
    Free
    Hours
    24/7
    Books on your calendar
    No
    Knows your urgent calls
    No
    Channels
    Phone only

  • Human answering service (Ruby, Smith.ai)

    Cost
    Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
    Hours
    24/7
    Books on your calendar
    Often (Calendly or Google Calendar)
    Knows your urgent calls
    Follows your script
    Channels
    Phone; live chat or texts with some providers

  • In-house receptionist

    Cost
    About $4,500/mo in the US (median pay $38,010/yr plus benefits)
    Hours
    Business hours
    Books on your calendar
    Yes
    Knows your urgent calls
    Yes
    Channels
    One call at a time

  • Frontivo.io

    Cost
    From $99/mo for phone; $299/mo for phone, chat and text; usage included
    Hours
    24/7
    Books on your calendar
    Yes
    Knows your urgent calls
    Yes
    Channels
    Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Swipe the table sideways to see every column →

OptionCostHoursBooks on your calendarKnows your urgent callsChannels
VoicemailFree24/7Phone only
Human answering service (Ruby, Smith.ai)Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls24/7Often (Calendly or Google Calendar)Follows your scriptPhone; live chat or texts with some providers
In-house receptionistAbout $4,500/mo in the US (median pay $38,010/yr plus benefits)Business hoursOne call at a time
Frontivo.ioFrom $99/mo for phone; $299/mo for phone, chat and text; usage included24/7Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.

For medical offices the key difference is booking: a traditional answering service often takes a message for the morning, while Frontivo.io books the appointment on the spot and keeps clinical questions for your team.

How much does a medical answering service cost with Frontivo.io?

Practices can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your office or on-call number, appointment reminders and the Leads and Customers pages. Larger practices that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.

Compare all plans

FAQ

Medical Offices: FAQ

Straight answers about how Frontivo.io works for medical offices.

  1. No. Frontivo.io does not sign a HIPAA business associate agreement (BAA) today, and HHS does not require or recognize a HIPAA certification for any product (see how to choose a medical answering service). US rules (45 CFR 164.502(e)) require a practice to have a written BAA in place before a vendor creates, receives or handles protected health information on its behalf, so if your practice needs a BAA, Frontivo.io is not the right fit yet. It asks callers only for what your team needs to call them back, and it never gives medical advice.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7Talk to salesTeams, locations, custom setupsEmail supportsupport@frontivo.io

Keep exploring

Related industries

All industries

The features behind it

All features

Guides for medical offices

Your AI receptionist is ready

Answer calls 24/7.

Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.

Start free trial Try the live demo
  • 14-day free trial
  • No credit card
  • Cancel anytime

Several locations, a team, or a custom setup? Talk to sales