AI Receptionist for Medical Offices
Frontivo is a 24/7 AI receptionist and medical answering service for doctors' offices and clinics. It answers every call, website chat and text in seconds, books, reschedules and cancels appointments on your real calendar, answers questions about insurance, hours, location and new-patient paperwork from the information you provide, takes refill and records requests as messages for your staff, and routes urgent calls by your rules. It never gives medical advice and tells anyone describing an emergency to call 911. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.
3-day free trial · No credit card · Keep your number
Hi, I need to book a physical and I'm a new patient. Do you take Blue Cross?
Welcome! Yes, the practice accepts Blue Cross Blue Shield PPO plans. For a new-patient physical, the next openings are Tuesday at 9:00 AM or Wednesday at 2:30 PM. Which works better?
Wednesday at 2:30.
Great. Can I have your full name, date of birth and the best number to text a confirmation?
What can an AI receptionist do for a medical office?
Appointment scheduling
Books new and existing patients into open slots on your calendar, handles reschedules and cancellations, and texts a confirmation, so empty slots get filled instead of lost.
New-patient questions
Answers which insurance plans you accept, what to bring to the first visit, parking, hours and location, using only the details you enter.
Refill and records requests
Takes prescription refill, referral and medical-records requests as detailed messages for your staff, without making any clinical decisions.
Emergency and urgent routing
Tells anyone describing a medical emergency to call 911, and routes urgent calls to your on-call provider or answering line according to rules you set.
After-hours coverage
Answers nights, weekends and holidays, books next-day appointments and gives your after-hours instructions instead of a voicemail box.
Language support
Replies in the caller's language, which helps practices that serve patients who don't speak English as a first language.
No medical advice
It never diagnoses, recommends treatment or interprets results. Clinical questions become a message or a transfer to your team.
Why medical practices lose patients on the phone
Front-desk phones in a medical office never stop: scheduling, rescheduling, insurance questions, refill requests and directions, all while staff are checking patients in. Callers wait on hold, hang up and book with the practice that answered. After hours, a traditional answering service takes a message and the patient still has to call back in the morning. Every abandoned call is a missed appointment and an empty slot on your schedule.
How does Frontivo handle a patient calling after hours?
A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.
Caller
Hi, I need to book a physical and I'm a new patient. Do you take Blue Cross?
Frontivo AI
Welcome! Yes, the practice accepts Blue Cross Blue Shield PPO plans. For a new-patient physical, the next openings are Tuesday at 9:00 AM or Wednesday at 2:30 PM. Which works better?
Caller
Wednesday at 2:30.
Frontivo AI
Great. Can I have your full name, date of birth and the best number to text a confirmation?
Caller
Maria Lopez, March 4th 1986, 555-201-7788.
Frontivo AI
Thanks, Maria. You're booked for a new-patient physical on Wednesday at 2:30 PM. Please arrive 15 minutes early with your insurance card and photo ID. I've texted you the confirmation and the new-patient forms link.
Caller
Also, I'm running low on my blood pressure medication.
Frontivo AI
I'll pass a refill request to the clinical team now, and they'll follow up during office hours. If you ever have chest pain or trouble breathing, please call 911 right away.
How do you set up an AI receptionist for a medical practice?
- 1
Tell Frontivo about your practice: providers, appointment types and lengths, hours, insurance accepted and new-patient instructions — type them in or import a page from your website.
- 2
Set your rules — what counts as urgent, when to transfer to the on-call provider, which appointment types can be booked — then test every channel in the Channel Tester.
- 3
Forward your practice line (or get a new number) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- New patient visits
- Annual physicals and wellness exams
- Sick visits
- Follow-up appointments
- Insurance plans accepted
- Prescription refill request process
- Medical records and referral requests
- After-hours and emergency instructions
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google Calendar. Books real open slots, so nothing is ever double-booked.
- Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
- Signed webhooks. Send every new lead and booking to the other software your medical practice runs on.
What are missed calls costing your medical practice?
Adjust the sliders to your own numbers.
Estimated revenue lost to missed calls
$5,683/month
An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.
Stop losing these callsFrontivo vs voicemail vs an answering service for medical offices
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service | Per call or per minute | 24/7 | Phone only | ||
| In-house receptionist | Full-time salary | Business hours | One call at a time | ||
| Frontivo | Flat monthly plan | 24/7 | Phone, chat, SMS & social |
For medical offices the key difference is booking: a traditional answering service takes a message for the morning, while Frontivo books the appointment on the spot and keeps clinical questions for your team.
How much does an AI receptionist for a medical office cost?
Most practices start on Growth ($449/month): 400 AI voice minutes, 800 chat and social conversations and 600 AI text replies, plus a built-in CRM, appointment reminders, automations and live call transfer to your staff or on-call line. Smaller offices can start on Starter ($279/month, 150 voice minutes, phone, chat and SMS included), and multi-location groups choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.
Compare all plansAI receptionist for medical offices: FAQ
Frontivo hasn't published HIPAA certification and doesn't currently offer a business associate agreement (BAA) as a standard feature. Practices that need a BAA should talk to the team at frontivo.io/contact-sales before sending protected health information through the service.
Stop missing calls tonight.
Set up your AI receptionist in about 15 minutes — no credit card required.
3-day free trial · No credit card · Live in about 15 minutes