Home Care Answering Service & AI Receptionist for Agencies
Frontivo.io is a 24/7 AI receptionist and answering service for home care agencies. It answers calls, website chats and texts in seconds, takes new care enquiries from families (who needs care, what kind of help, how many hours, where they live), books free care assessments on your calendar, answers questions about your services, visit minimums and the rates you choose to share, takes caregiver call-outs as urgent messages for your scheduler, and alerts your on-call coordinator right away about safety concerns by the rules you set. It never gives medical advice and tells anyone describing an emergency to call local emergency services. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, my dad comes home from the hospital on Friday and he can't be on his own yet. Can you help?
I'm sorry you're dealing with this — yes, helping people settle back at home is part of what we do. What kind of help will he need: things like bathing and dressing, meals, or mostly someone to be with him?
Bathing, meals and getting around. Probably mornings and evenings.
Thank you. Which town does he live in, and what's the ZIP code?
What can an AI receptionist do for a home care agency?
New care enquiries
Asks who needs care, what help they need (companionship, personal care, dementia care, respite), how many hours or days a week, when care should start and where they live — then creates a lead with every detail for your intake coordinator.
Care assessment booking
Offers open times from your calendar, books a free in-home or phone assessment and texts the family a confirmation.
Hospital discharges and urgent starts
Flags families who need care to start within days, for example after a hospital discharge, and alerts your on-call coordinator right away (live transfer to your on-call number is on every phone plan).
Caregiver call-outs
When a caregiver calls in sick or running late, it takes the client, shift and reason as an urgent message for your scheduler, so you can arrange cover. It never changes the schedule itself.
Services, rates and payment questions
Answers which services you offer, minimum visit lengths, the rates you choose to share and the payment options you accept, only from the information you enter.
Caregiver job enquiries
Answers basic questions from people who want to work as caregivers and shares your application page, so recruiting calls don't tie up the office line.
Safety concerns go to a person
If a caller mentions a fall, a missed visit, or a concern about a client's safety or care, it alerts your team right away and never tries to handle it alone.
Why home care agencies lose new clients to missed calls
Families usually look for home care in a hurry — after a fall, a hospital discharge or a new diagnosis — and they call several agencies the same day. The agency that answers and books an assessment first often gets the client. But your coordinators are juggling caregiver schedules, call-outs and client check-ins, and after hours the office line goes to voicemail. At the same time, a caregiver calling in sick at 6 AM or a worried daughter calling about tomorrow's visit needs to reach the right person fast.
How does Frontivo.io handle a family calling about care after a hospital stay?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, my dad comes home from the hospital on Friday and he can't be on his own yet. Can you help?
Frontivo.io AI
I'm sorry you're dealing with this — yes, helping people settle back at home is part of what we do. What kind of help will he need: things like bathing and dressing, meals, or mostly someone to be with him?
Caller
Bathing, meals and getting around. Probably mornings and evenings.
Frontivo.io AI
Thank you. Which town does he live in, and what's the ZIP code?
Caller
Riverside, 92503.
Frontivo.io AI
He's in our service area. Our in-home care is $34 an hour with a 4-hour minimum per visit. The next step is a free care assessment with our coordinator, Linda. She can visit Thursday at 10:00 AM Pacific, before he comes home. Would that work?
Caller
Yes, Thursday is good.
Frontivo.io AI
Booked — Linda will see you Thursday at 10:00 AM Pacific. I've texted you the confirmation and flagged the Friday discharge for our coordinator so she can plan a start date with you. If anything urgent happens before then, please call emergency services right away.
How do you set up an AI receptionist for a home care agency?
- 1
Tell Frontivo.io about your agency: services, visit minimums, the rates you share, hours, service area and how assessments work — type them in or import a page from your website.
- 2
Set your rules — what counts as urgent (a hospital discharge, a missed visit, a safety concern), when to transfer to your on-call coordinator, which assessment times can be booked — then test every channel in the Channel Tester.
- 3
Forward your office line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Companionship and respite care
- Personal care (bathing, dressing, mobility)
- Dementia and Alzheimer's care
- Live-in and 24-hour care
- Hospital-to-home care
- Free care assessment
- Rates, visit minimums and payment options
- Caregiver call-out and after-hours instructions
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your home care agency runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your home care agency?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$25,980/month
- Phone Only plan
- -$199
- Net per month
- $25,781
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for home care agencies
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For home care agencies the difference that matters most is speed on new enquiries: families call several agencies the same day, and Frontivo.io books the assessment on the first call while sending call-outs and safety concerns straight to your coordinators.
How much does an AI receptionist for a home care agency cost?
Agencies can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your on-call coordinator, appointment reminders and the Leads and Customers pages. Larger agencies that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Home Care Agencies: FAQ
Straight answers about how Frontivo.io works for home care agencies.
- No. It never gives medical advice, recommends a level of care or says whether someone is safe to live alone. It collects the family's details, books the assessment and leaves care decisions to your coordinators and nurses. Anyone describing a medical emergency is told to call the local emergency number (911 in the US and Canada) right away.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related industries
- Medical answering service
- Physical therapy answering service
- AI receptionist for therapists
- Funeral home answering service
The features behind it
- AI phone receptionist
- AI appointment booking
- Human handoff and live call transfer
- Text messaging (SMS)
Guides for home care agencies
- How to choose a medical answering service: operators, nurse triage or AI, HIPAA and cost
- How to stop missing calls at a small business
- After-hours answering service: your options compared (and what each costs)
- AI receptionist vs answering service: what actually changes?
- Compare Frontivo.io with other options
Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales