Legal Answering Service & AI Receptionist for Law Firms
Frontivo.io is a 24/7 AI receptionist and legal answering service for law firms. It answers calls, website chats and texts in seconds, runs a structured intake for new matters, qualifies leads by your practice areas, books consultations on your attorneys' calendars, and flags urgent matters like an arrest or a court deadline so your team is alerted right away. It never gives legal advice and never creates an attorney-client relationship. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What law firms say
Hi, I was rear-ended on the highway yesterday and my back is killing me. Can someone help?
I'm sorry that happened. I can get you set up with one of our personal injury attorneys. Were you treated by a doctor or at the hospital?
I went to urgent care this morning.
Thank you. Was a police report filed, and do you know the other driver's insurance company?
What can an AI receptionist do for a law firm?
Structured client intake
Collects the caller's name, contact details, type of matter, key dates and opposing parties, so your team can run its conflict check before calling back.
Practice-area qualification
Asks the questions you define for each practice area and politely declines matters you don't handle, with a referral message if you want one.
Consultation booking
Books free or paid consultations on the right attorney's calendar, explains your consultation fee from your information, and sends a confirmation.
Urgent matter alerts
Flags arrests, hearings in the next few days and other urgent matters and alerts your team right away by your rules (live transfer to your on-call number is on every phone plan).
Existing client calls
Takes detailed messages from existing clients for case updates, noting which attorney or paralegal they need, and keeps them out of the intake queue.
After-hours coverage
Answers nights and weekends, when many people finally find time to call a lawyer, and books the next available consultation.
No legal advice
It never gives legal advice or opinions about a case. It collects information and books time with your attorneys.
What law firms say about Frontivo.io
“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”
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Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.
Why law firms lose clients to missed calls
People looking for a lawyer are often stressed and in a hurry, and many call several firms in a row. The firm that answers, listens and books a consultation usually gets the case. Attorneys are in court or with clients, paralegals are buried in files, and after-hours calls go to voicemail. For personal injury, criminal defense and family law in particular, a missed call is often a lost case worth thousands.
How does Frontivo.io handle a personal injury inquiry at night?
Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, I was rear-ended on the highway yesterday and my back is killing me. Can someone help?
AI receptionist
I'm sorry that happened. I can get you set up with one of our personal injury attorneys. Were you treated by a doctor or at the hospital?
Caller
I went to urgent care this morning.
AI receptionist
Thank you. Was a police report filed, and do you know the other driver's insurance company?
Caller
Yes, police came. The other driver has State Farm.
AI receptionist
Got it. Consultations for injury cases are free. There are consultation openings tomorrow at 10:00 AM or 3:30 PM. Which works for you?
Caller
10 AM.
AI receptionist
Can I have your full name and email for the booking?
Caller
Marcus Bell, marcus.bell@example.com.
AI receptionist
You're booked for a consultation tomorrow at 10:00 AM. I've sent you a confirmation. Please bring the police report number and your urgent care paperwork. I can't give legal advice, but an attorney will go over everything with you then.
How do you set up an AI receptionist for a law firm?
- 1
Tell Frontivo.io about your firm: attorneys, practice areas, consultation types and fees, hours and the intake questions for each matter type — type them in or import a page from your website.
- 2
Set your rules — which matters are urgent, which you don't take, when to transfer to an attorney — then test every channel in the Channel Tester.
- 3
Forward your firm's line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Personal injury consultations
- Criminal defense and DUI
- Family law and divorce
- Estate planning and probate
- Business and contract law
- Immigration
- Consultation fees and payment options
- Office hours and locations
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
- Zapier, webhooks and API. Send every new lead and booking to the other software your law firm runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your law firm?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$25,980/month
- Phone Only plan
- -$199
- Net per month
- $25,781
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for law firms
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $99/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $99/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon. |
Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For law firms the difference that matters most is intake: Frontivo.io collects consistent case details and books the consultation on the first call, instead of a message someone has to return.
How much does an AI receptionist for a law firm cost?
Law firms can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your firm's number, appointment reminders and the Leads and Customers pages. Firms that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus follow-up texts for your intake pipeline and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Law Firms: FAQ
Straight answers about how Frontivo.io works for law firms.
- No. It never gives legal advice or opinions about a case and does not create an attorney-client relationship. It collects information and books time with your attorneys.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
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The features behind it
- AI phone receptionist
- After-hours answering service
- AI appointment booking
- Human handoff and live call transfer
- Text messaging (SMS)
Guides for law firms
- What is an AI answering service? How it works, what it costs and how to choose one
- Which answering service is best for a small business? Live, AI and hybrid compared
- After-hours and 24/7 answering service: your options compared (and what each costs)
- How much does an answering service cost? Live and AI pricing compared
- Compare Frontivo.io with other options
Answer calls 24/7.
Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales