Can it run a conflict check?

It collects the names and details your team needs for a conflict check, like opposing parties, and passes them along. Your team runs the actual check.

Can it handle intake for different practice areas?

Yes. You set the questions for each practice area, and Frontivo asks the right ones based on the caller's matter. Matters you don't handle get a polite decline or referral message.

Is client information kept confidential?

Conversations are stored in your private dashboard and only people you invite can see them. Frontivo uses encryption in transit and access controls, and does not sell personal information.

What happens when a caller asks for an attorney?

Frontivo transfers the call to the attorney or your front desk (live transfer is on Growth and higher plans). If nobody is available, it takes a detailed message and texts it to you immediately.

Does it work with my existing firm number?

Yes. Forward your existing number to Frontivo, or get a new number. Clients keep calling the number they already know.

Does it integrate with Clio or other legal software?

On Growth and higher plans Frontivo can send every new lead and booking to your other software through signed webhooks. Ask the team about your specific setup.

For law firms

AI Receptionist for Law Firms

Frontivo is a 24/7 AI receptionist and legal answering service for law firms. It answers every call, website chat and text in seconds, runs a structured intake for new matters, qualifies leads by your practice areas, books consultations on your attorneys' calendars, and routes urgent matters like an arrest or a court deadline to the right person. It never gives legal advice and never creates an attorney-client relationship. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.

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Sample call Answered in seconds

Hi, I was rear-ended on the highway yesterday and my back is killing me. Can someone help?

I'm sorry that happened. I can get you set up with one of our personal injury attorneys. Were you treated by a doctor or at the hospital?

I went to urgent care this morning.

Thank you. Was a police report filed, and do you know the other driver's insurance company?

What can an AI receptionist do for a law firm?

Structured client intake
Collects the caller's name, contact details, type of matter, key dates and opposing parties, so your team can run its conflict check before calling back.
Practice-area qualification
Asks the questions you define for each practice area and politely declines matters you don't handle, with a referral message if you want one.
Consultation booking
Books free or paid consultations on the right attorney's calendar, explains your consultation fee from your information, and texts a confirmation.
Urgent matter routing
Flags arrests, hearings in the next few days and other urgent matters and routes them to the attorney on call according to your rules.
Existing client calls
Takes detailed messages for case updates and routes existing clients to their attorney or paralegal instead of the intake queue.
After-hours coverage
Answers nights and weekends, when many people finally find time to call a lawyer, and books the next available consultation.
No legal advice
It never gives legal advice or opinions about a case. It collects information and books time with your attorneys.

Why law firms lose clients to missed calls

People looking for a lawyer are often stressed and in a hurry, and many call several firms in a row. The firm that answers, listens and books a consultation usually gets the case. Attorneys are in court or with clients, paralegals are buried in files, and after-hours calls go to voicemail. For personal injury, criminal defense and family law in particular, a missed call is often a lost case worth thousands.

How does Frontivo handle a personal injury inquiry at night?

A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.

Caller
Hi, I was rear-ended on the highway yesterday and my back is killing me. Can someone help?
Frontivo AI
I'm sorry that happened. I can get you set up with one of our personal injury attorneys. Were you treated by a doctor or at the hospital?
Caller
I went to urgent care this morning.
Frontivo AI
Thank you. Was a police report filed, and do you know the other driver's insurance company?
Caller
Yes, police came. The other driver has State Farm.
Frontivo AI
Got it. Consultations for injury cases are free. Attorney Chen has openings tomorrow at 10:00 AM or 3:30 PM. Which works for you?
Caller
10 AM.
Frontivo AI
You're booked with Attorney Chen tomorrow at 10:00 AM. I've texted you a confirmation and a list of what to bring, like the police report number and your urgent care paperwork. I can't give legal advice, but the attorney will go over everything with you then.

How do you set up an AI receptionist for a law firm?

1
Tell Frontivo about your firm: attorneys, practice areas, consultation types and fees, hours and the intake questions for each matter type — type them in or import a page from your website.
2
Set your rules — which matters are urgent, which you don't take, when to transfer to an attorney — then test every channel in the Channel Tester.
3
Forward your firm's line (or get a new number) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

Personal injury consultations
Criminal defense and DUI
Family law and divorce
Estate planning and probate
Business and contract law
Immigration
Consultation fees and payment options
Office hours and locations

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google Calendar. Books real open slots, so nothing is ever double-booked.
Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
Signed webhooks. Send every new lead and booking to the other software your law firm runs on.

What are missed calls costing your law firm?

Adjust the sliders to your own numbers.

Missed calls per week10

Callers who would have booked20%

Average job value$3,000

Estimated revenue lost to missed calls

$25,980/month

An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.

Stop losing these calls

Frontivo vs voicemail vs an answering service for law firms

Option	Cost	Hours	Channels
Voicemail	Free	24/7	Phone only
Human answering service	Per call or per minute	24/7	Phone only
In-house receptionist	Full-time salary	Business hours	One call at a time
Frontivo	Flat monthly plan	24/7	Phone, chat, SMS & social

For law firms the difference that matters most is intake: Frontivo collects consistent case details and books the consultation on the first call, instead of a message someone has to return.

How much does an AI receptionist for a law firm cost?

Most law firms start on Growth ($449/month): 400 AI voice minutes, 800 chat and social conversations and 600 AI text replies, plus a built-in CRM for your intake pipeline, automations and live call transfer to your attorneys. Solo practices can start on Starter ($279/month, 150 voice minutes, phone, chat and SMS included), and multi-office firms choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.

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