Hotel Answering Service & AI Receptionist for Hotels and Rentals
Frontivo.io is a 24/7 AI receptionist and answering service for hotels, inns, B&Bs and vacation rentals. It answers calls, website chats and texts in seconds (plus WhatsApp, Instagram and Messenger on Growth; opens soon, reserve it at no charge), in the guest's language, and handles the questions your front desk hears all day — check-in times, parking, pets, breakfast, directions and amenities — from your own information. It shares your direct booking link, takes reservation and group requests for your team, passes on late arrivals and special requests, and alerts you to anything urgent. It doesn't connect to your property management system, change reservations or take payments. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, I have a reservation tonight but my flight's delayed. I won't get there until about 1:30 AM. Is that a problem?
Not at all, thanks for letting us know. What name is the reservation under?
Priya Shah. Three nights, starting tonight.
Thanks, Priya. After midnight the main door is locked, so please use the side entrance and press the night bell — the night manager will check you in. I've passed a note to the front desk that you're arriving around 1:30 AM.
What can an AI receptionist do for a hotel or vacation rental?
Guest questions, day and night
Answers check-in and check-out times, parking, pets, breakfast, Wi-Fi, accessibility, directions and nearby attractions strictly from the information you provide.
Direct booking link
Shares your booking engine or direct-booking link in chats and messages, so guests see live rates and book with you. On calls it takes their details so your team can follow up.
Reservation requests
For guests who would rather not book online, collects dates, number of guests, room or unit type and contact details, and saves the request for your front desk to confirm.
Late arrivals and special requests
Passes on late arrivals, early check-in requests, cribs, accessible rooms and celebrations with the guest's name and alerts your team, so nothing gets lost between shifts.
Groups, weddings and long stays
Collects dates, number of rooms, budget and contact details for group blocks, wedding parties, corporate stays and long-term rentals, and alerts your sales or reservations team right away.
Language support
Replies in the guest's language, day and night, which helps with international travelers.
Urgent issues routed fast
Flags lockouts, a leak in a unit or a safety problem and transfers the call to your on-call number (live transfer is on every phone plan); for fire or a medical emergency it tells the guest to call local emergency services first.
Why hotels and rentals lose bookings to unanswered calls
Guests call when it suits them: late at night from another time zone, from the airport when a flight is delayed, or while comparing three places to stay. A small front desk is busy checking people in, the night auditor is on their own, and a vacation rental host often has another job entirely. Calls that ring out go to an online travel agency or the place down the road, and an arriving guest who can't reach anyone about a late check-in starts the stay frustrated.
How does Frontivo.io handle a late-arrival call at midnight?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, I have a reservation tonight but my flight's delayed. I won't get there until about 1:30 AM. Is that a problem?
Frontivo.io AI
Not at all, thanks for letting us know. What name is the reservation under?
Caller
Priya Shah. Three nights, starting tonight.
Frontivo.io AI
Thanks, Priya. After midnight the main door is locked, so please use the side entrance and press the night bell — the night manager will check you in. I've passed a note to the front desk that you're arriving around 1:30 AM.
Caller
Great. Is there still parking that late?
Frontivo.io AI
Yes. Guest parking is in the lot behind the hotel and costs $15 a night, paid at check-in. Is there anything else the front desk should know, like a crib or an accessible room?
Caller
No, that's everything. Thanks.
Frontivo.io AI
You're welcome. The front desk has your note and will be expecting you. Safe travels, Priya.
How do you set up an AI receptionist for a hotel or vacation rental?
- 1
Tell Frontivo.io about your property: rooms or units, check-in and check-out times, parking, pets, amenities, house rules, policies and your booking link — type them in or import your FAQ or policies page from your website.
- 2
Set your rules — what counts as urgent, which requests go straight to the front desk, when to transfer to a person — then test every channel in the Channel Tester.
- 3
Forward your front desk line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Check-in and check-out times
- Early check-in and late check-out
- Parking and directions
- Pet policy
- Breakfast and amenities
- Deposit and cancellation policy
- Accessibility
- Group and long-stay requests
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your hotel or vacation rental runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your hotel or vacation rental?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$6,582/month
- Phone Only plan
- -$199
- Net per month
- $6,383
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for hotels & vacation rentals
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For hotels and vacation rentals the difference that matters most is the night shift: Frontivo.io answers every guest at 2 AM in their own language, from your own policies, and passes requests on so nothing gets lost between shifts.
How much does an AI receptionist for a hotel cost?
Hotels, B&Bs and vacation rentals can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your front desk or on-call number, appointment reminders and the Leads and Customers pages. Properties that also want WhatsApp, Instagram, Messenger and email replies choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several properties or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Hotels & Vacation Rentals: FAQ
Straight answers about how Frontivo.io works for hotels & vacation rentals.
- Not directly. Frontivo.io doesn't connect to property management systems or channel managers, so it can't see live room availability or rates. It shares your direct booking link in chats and messages, and on calls it takes a reservation request — dates, guests, room type and contact details — for your front desk to confirm.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales