AI Customer Service for Ecommerce & Online Stores
Frontivo.io is 24/7 AI customer service for ecommerce and online stores. It answers shoppers in seconds on your website chat and voice, email, text and phone, in most languages (WhatsApp, Instagram and Messenger open soon). It answers sizing, shipping, returns and product questions from your own store information, recommends products from the details you add, captures customer details, books fittings, custom-order consultations and wholesale calls, and answers "where's my order?" by checking the order in your connected Shopify or WooCommerce store, once the shopper gives the order number and the email or phone they ordered with. Without a connected store, it collects those details and passes the request to your team. It doesn't take payments or change orders. Website Chat Only is $149/month, all-in-one plans start at $299/month and WhatsApp Only, Instagram Only and Messenger Only are $99/month each; opens soon, reserve it at no charge. Every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment
Hi! Does the Linen Wrap Dress run true to size? I'm usually a medium. And do you ship to Canada?
Hi! The Linen Wrap Dress runs about half a size large, so the size guide suggests a small if you're usually a medium and like a closer fit. And yes, we ship to Canada: standard delivery takes 5 to 8 business days and costs $12, free on orders over $100.
Great. I also need something for a beach wedding in June. Any ideas?
For a beach wedding, the Sage Midi Slip Dress ($89) in breathable viscose is a popular pick, or the Linen Wrap Dress in sand, which pairs well with flat sandals. Here are the links to both.
What can AI customer service do for an online store?
Sizing and product questions
Answers fit, sizing, materials, care and compatibility questions strictly from the product details and size guides you add, and says so when it doesn't know.
Product recommendations
Asks what the shopper is looking for, such as use, budget, size or style, and recommends products from your knowledge base with the product links you've added.
Shipping, returns and policies
Explains shipping times, costs and destinations, return windows, exchanges and warranty terms from your own policies, the same way every time.
Customer emails
Answers the questions customers email to your store address, in the same thread, and can email shoppers the details they ask for during a chat (Growth).
Instagram, WhatsApp and Messenger DMs
Replies to DMs from your posts and ads in seconds instead of the next morning (WhatsApp Only, Instagram Only or Messenger Only, or all three on Growth). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
"Where's my order?" answered
Connect Shopify or WooCommerce with a read-only key, and it checks the order number plus the shopper's email or phone, then shares the order status, shipping and tracking, and items. No match, or no store connected? It collects the order number and email and passes them to your team in the Frontivo.io inbox.
Leads, custom orders and wholesale
Captures names, emails and phone numbers from interested shoppers, and books fittings, custom-order consultations and wholesale or B2B calls on your calendar.
Most languages, 24/7
Answers shoppers in most languages, day and night, so international customers get the same answers as local ones.
Why online stores lose sales to unanswered questions
Shoppers decide in minutes. A customer who can't find out whether a jacket runs small, whether you ship to Canada or how returns work usually closes the tab, or buys from a store that answered. Meanwhile Instagram and WhatsApp DMs pile up overnight, the same sizing, shipping and returns questions arrive dozens of times a day, and international customers write in languages nobody on your team speaks. A question left unanswered before checkout is a sale left to chance, and a slow reply after a purchase can turn into a frustrated customer.
How does Frontivo.io handle a sizing and international shipping question at midnight?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Customer
Hi! Does the Linen Wrap Dress run true to size? I'm usually a medium. And do you ship to Canada?
Frontivo.io AI
Hi! The Linen Wrap Dress runs about half a size large, so the size guide suggests a small if you're usually a medium and like a closer fit. And yes, we ship to Canada: standard delivery takes 5 to 8 business days and costs $12, free on orders over $100.
Customer
Great. I also need something for a beach wedding in June. Any ideas?
Frontivo.io AI
For a beach wedding, the Sage Midi Slip Dress ($89) in breathable viscose is a popular pick, or the Linen Wrap Dress in sand, which pairs well with flat sandals. Here are the links to both.
Customer
Perfect, thanks. Also, a top I ordered last week still hasn't arrived. Order #4821.
Frontivo.io AI
Sorry about the wait! I can check that for you. What email did you use for order #4821?
Customer
maya.l@example.com
Frontivo.io AI
Thanks, Maya. Order #4821 shipped on Tuesday with Canada Post, and tracking shows it's in transit, so it should arrive in the next couple of days. Would you like the tracking link?
How do you set up AI customer service for an online store?
- 1
Tell Frontivo.io about your store: products, size guides, shipping rates and times, return and exchange policy and FAQs — type them in or import your FAQ, shipping and product pages from your website.
- 2
Set your rules — which questions go to your team, what to collect for order issues (order number and email), which consultations can be booked, and whether to connect Shopify or WooCommerce for order lookups — then test every channel in the Channel Tester.
- 3
Paste one snippet to add the chat and voice widget to Shopify, WooCommerce, Wix, Squarespace, Webflow or any website, then connect a phone number if you take calls (WhatsApp, Instagram and Messenger open soon). Connect Shopify or WooCommerce with a read-only key so it can look up order status.
What to add to your knowledge base
- Product descriptions and prices
- Size guides and fit notes
- Shipping rates, times and countries
- Returns and exchanges policy
- Order tracking page link
- Materials and care instructions
- Current promotions
- Wholesale and custom orders
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your online store runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
Frontivo.io vs an answering service or in-house staff for ecommerce & online stores
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices exclude tax.
For online stores the difference that matters most is covering the channels shoppers use: Frontivo.io answers website chat in seconds, in most languages (Instagram and WhatsApp DMs open soon), while voicemail covers only phone calls and answering services mostly cover the phone.
How much does AI customer service for an online store cost?
Small stores that sell mainly through social media start on WhatsApp Only, Instagram Only or Messenger Only ($99/month each, 200 conversations a month on each; opens soon, reserve it at no charge), and stores that sell on their own website start on Website Chat Only ($149/month: 300 website chats plus 30 website voice minutes). Stores that want website chat, all three social platforms, email and phone answering together choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 600 chat, social and email conversations, 450 AI voice minutes and 500 AI text replies, plus review requests and analytics. Starter ($299/month) covers phone, website chat and text without social channels. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Prices in USD, excluding tax.
Compare all plansFAQ
Ecommerce & Online Stores: FAQ
Straight answers about how Frontivo.io works for ecommerce & online stores.
- Yes, for Shopify and WooCommerce stores. Connect your store with a read-only key on the Integrations page (about 5 minutes, on every plan). When a shopper gives their order number and the email or phone they ordered with, Frontivo.io shares the order status, shipping and tracking details and items. It never reveals an order without that match, and it can't change, cancel or refund orders. For other store platforms, it collects the order number and email and passes the request to your team.
Still have questions?
Pick whatever's easiest. We're happy to help.
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