Can I email a customer first from Frontivo.io?

Yes. Click New in the Inbox (or Send message on a customer), choose Email, add a subject and your message. It's sent under your business name, the customer's reply comes back to your Inbox, and you choose whether the AI or your team answers it. Up to 30 new emails a day. See Message a customer first.

Which email providers does it work with?

Any email service that can forward mail: Gmail and Google Workspace, Outlook and Microsoft 365, Hostinger, Zoho, GoDaddy, iCloud, cPanel and other email hosts. Free Yahoo Mail can't forward automatically, but Yahoo Mail Plus can. You set up forwarding to your AI's address once, in about 5 minutes: the Email page finds the steps for your service, opens its settings and sends a test email to check it works. The steps are also in Set up AI email.

Do I need to be technical to set it up?

No. Type your business email address and the Email page shows numbered steps for your email service, with a button that opens the right settings page. Gmail's confirmation is handled for you, Send a test email checks everything in about a minute, and Send them the steps emails the instructions to whoever manages your email.

Do my customers see a different email address?

No change for them: customers keep emailing the address they already know. The AI's reply shows your business's name and arrives in the same email thread, and when the customer answers it, the reply comes back to your AI and your inbox.

Can my team still reply themselves?

Yes. Every email conversation is in your Frontivo.io inbox with the full thread. Take over whenever you like; your reply goes out as an email in the same thread. You can also turn AI email replies off and keep emails flowing into the inbox for your team.

What about spam, newsletters and automatic emails?

The AI ignores newsletters, mailing lists, automatic replies and "no-reply" senders, so it only answers real customers.

What happens to attachments?

The AI doesn't open attachments. They stay in your own mailbox, since forwarding keeps a copy of every email there.

Can the AI answer in other languages?

Yes. It replies in whatever language the customer writes in, so one receptionist can answer customers in any country.

Can the AI email my customers during a call or chat?

Yes, when the customer asks. It can email booking details, prices, directions or a summary, only to the customer's own address, at most 3 per conversation. On calls it reads the address back first. You can switch this off under AI receptionist > What it can do > Email customers.

An AI receptionist that answers your business email

Frontivo.io answers the emails your customers send to your business, day and night, in most languages. Forward your existing business email to your AI and customers keep writing to the address they already know. The AI replies in the same email thread, answers from your own services, prices and hours, books appointments, takes messages and hands off to your team. It can also email customers their booking details, prices or directions from any call, chat or text. Included in Growth and in Email Only ($99/month).

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At a glance

Answer emails from your own information
Reply in the same thread
Reply in the customer's language
Book appointments by email
Take messages and capture leads
Email customers from any channel

Everything it can do

What is an AI email assistant for a business?

An AI email assistant for a business is software that reads the emails customers send to the business and replies automatically using artificial intelligence, instead of leaving them waiting until someone checks the inbox. It understands the question, answers from the business's own information, collects the customer's details, books appointments and passes the conversation to a person when needed. In Frontivo.io it is the same AI receptionist that answers the business's phone, website chat, text messages, WhatsApp, Instagram and Messenger, so every channel gives the same answers.

How AI email works in Frontivo.io

1
Open the Email page in your dashboard. It shows your AI's own private email address.
2
Type the address your customers write to and click Find my steps. Frontivo.io works out your email service (Gmail or Google Workspace, Outlook or Microsoft 365, Hostinger, Zoho, GoDaddy, iCloud, cPanel or any other email host), shows the exact steps and opens the right settings page for you. Forwarding takes about 5 minutes, and your emails still arrive in your own mailbox as before.
3
Click Send a test email. Frontivo.io checks your forwarding end to end and shows Working within about a minute. Gmail's forwarding confirmation is handled for you, and if someone else manages your email, Send them the steps emails them the instructions.
4
When a customer emails your business, the AI reads the message and replies in the same email thread, in the customer's language. The reply carries your business's name.
5
Before every reply it searches your private knowledge base (services, prices, hours, policies, FAQs) and answers only from what it finds. If the answer isn't there, it says so and offers a person.
6
If the customer wants to book, it offers real open times from your calendar and books the appointment under their email address, after asking for their name and phone number. It can also take a message or capture the customer as a lead.
7
Every email conversation lands in the same inbox as your calls, website chats, texts, WhatsApp, Instagram and Messenger. Your team can take over at any time, and their reply goes out as an email in the same thread.
8
During any call, chat, text or social message, when a customer asks, the AI can also email them their booking details, prices, directions or a summary of the conversation.

What the AI can do by email

Answer emails from your own information
Prices, hours, services, availability and policies come from your knowledge base. Changes apply immediately with no retraining, and if the AI isn't sure, it says so and offers a person.
Reply in the same thread
Customers email the address they already know, and the answer arrives as a reply in the same conversation, not as a new message from somewhere else.
Reply in the customer's language
Customers write in most languages and the AI answers in theirs, around the clock.
Book appointments by email
Offers only genuinely open times in your time zone and books directly onto your calendar. The customer's email address is enough, so there's no phone number to chase.
Take messages and capture leads
Collects the customer's name, contact details and what they need, saves them as a lead and hands off to your team when a person is needed.
Email customers from any channel
When a customer asks on a call, in chat, by text or on WhatsApp, Instagram or Messenger, the AI emails them their booking details, prices, directions or a summary. On calls it reads the address back first.
Skip mail that isn't from a customer
Newsletters, mailing lists, automatic replies and "no-reply" senders are ignored, so the AI only answers real people.
One inbox and human takeover
Email conversations sit next to your calls, chats, texts and social messages. Take over any email thread and reply yourself; it goes out by email in the same thread.

Which plans include AI email replies?

AI email is included in Growth ($549/month, 600 chat, social and email conversations) and on its own in Email Only ($99/month, 200 email conversations). Email threads count like chats: one conversation per customer per 24 hours, with up to 10 AI replies. Starter and the other single-channel plans (Phone Only, Website Chat Only, Text Only, WhatsApp Only, Instagram Only and Messenger Only) don't include email. See pricing.

Compare all plans

What it doesn't do (yet)

Email is on Growth and Email Only; Starter and the other single-channel plans don't include it.
The AI doesn't open attachments. They stay in your own mailbox for you to read.
Newsletters, mailing lists, automatic replies and "no-reply" senders get no AI reply.
When it emails customers from a call, chat, text or social message, it only writes to the customer's own address, and at most 3 emails per conversation.
It doesn't send marketing emails or newsletters, and it doesn't take payments.

More on what Frontivo.io is and isn't: Why Frontivo.io.

FAQ

AI email replies: FAQ

Straight answers about AI email replies in Frontivo.io.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Yes. Click New in the Inbox (or Send message on a customer), choose Email, add a subject and your message. It's sent under your business name, the customer's reply comes back to your Inbox, and you choose whether the AI or your team answers it. Up to 30 new emails a day. See Message a customer first.
Any email service that can forward mail: Gmail and Google Workspace, Outlook and Microsoft 365, Hostinger, Zoho, GoDaddy, iCloud, cPanel and other email hosts. Free Yahoo Mail can't forward automatically, but Yahoo Mail Plus can. You set up forwarding to your AI's address once, in about 5 minutes: the Email page finds the steps for your service, opens its settings and sends a test email to check it works. The steps are also in Set up AI email.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

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An AI receptionist that answers your business email

What is an AI email assistant for a business?

How AI email works in Frontivo.io

What the AI can do by email

Which plans include AI email replies?

What it doesn't do (yet)

AI email replies: FAQ

01Can I email a customer first from Frontivo.io?

02Which email providers does it work with?

03Do I need to be technical to set it up?

04Do my customers see a different email address?

05Can my team still reply themselves?

06What about spam, newsletters and automatic emails?

07What happens to attachments?

08Can the AI answer in other languages?

09Can the AI email my customers during a call or chat?

Keep exploring

Related features

Learn more

Already a customer?

Put AI email replies to work today.