AI Receptionist for Auto Repair Shops
Frontivo is a 24/7 AI receptionist for auto repair shops. It answers every call, chat and text, books oil changes, diagnostics and repairs on your schedule, shares your standard prices, answers "is my car ready?" by routing to the right service advisor, and captures vehicle details before the customer arrives. Phone answering starts at $299/month on the Growth plan, with a 5-day free trial.
5-day free trial · No credit card · Keep your number
My check engine light came on and the brakes are squeaking.
Let's get it checked. What's the year, make and model, and roughly how many miles?
2017 Toyota Camry, about 98,000 miles.
Thanks. Is the check engine light steady or flashing? A flashing light means you should avoid driving it.
What can an AI receptionist do for an auto repair shop?
Appointment booking
Books oil changes, diagnostics, brakes, tires, alignments and state inspections into your schedule by bay capacity.
Vehicle details
Collects year, make, model, mileage and symptoms so the advisor is ready.
Standard prices
Quotes your oil-change, inspection and diagnostic prices and explains that repair estimates follow the diagnosis.
Status calls
Routes "is my car ready?" calls to the right advisor or takes a callback message with the customer's name and vehicle.
Towing and drop-offs
Explains after-hours key drop, loaners, shuttles and towing partners.
Warranty and fleet customers
Captures extended-warranty and fleet account details.
Reminders and reviews
Sends appointment reminders and review requests after the visit.
Why auto repair shops miss calls
Service advisors are juggling customers at the counter, technicians' questions and ringing phones. Callers asking for a price or appointment get put on hold or sent to voicemail — and many call the next shop. Status calls ("is my car ready?") also eat hours of advisor time every week.
How does Frontivo book a check-engine-light appointment?
A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.
Caller
My check engine light came on and the brakes are squeaking.
Frontivo AI
Let's get it checked. What's the year, make and model, and roughly how many miles?
Caller
2017 Toyota Camry, about 98,000 miles.
Frontivo AI
Thanks. Is the check engine light steady or flashing? A flashing light means you should avoid driving it.
Caller
Steady.
Frontivo AI
Okay. Our diagnostic is $149 and we'll inspect the brakes at the same time at no extra charge. I have tomorrow at 8:00 AM or 11:30 AM Central. You can wait in our lounge or use our shuttle.
Caller
8 AM, I'll drop it off.
Frontivo AI
Booked for tomorrow at 8:00 AM Central. I've texted a confirmation. Your advisor will call with an estimate before any work is done.
How do you set up an AI receptionist for an auto repair shop?
- 1
Tell Frontivo about your auto repair shop: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
- 2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new number) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Oil change
- Check engine light diagnostics
- Brakes
- Tires and alignment
- State inspection
- AC and heating repair
- Transmission service
- Amenities (shuttle, loaners, key drop, waiting area)
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google Calendar. Books real open slots, so nothing is ever double-booked.
- Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
- Signed webhooks. Send every new lead and booking to the other software your auto repair shop runs on.
What are missed calls costing your auto repair shop?
Adjust the sliders to your own numbers.
Estimated revenue lost to missed calls
$15,588/month
An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.
Stop losing these callsFrontivo vs voicemail vs an answering service for auto repair shops
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service | Per call or per minute | 24/7 | Phone only | ||
| In-house receptionist | Full-time salary | Business hours | One call at a time | ||
| Frontivo | Flat monthly plan | 24/7 | Phone, chat, SMS & social |
For auto shops the key difference is freeing service advisors: Frontivo handles bookings, prices and status routing so advisors can focus on the customers at the counter.
How much does an AI receptionist for auto repair shops cost?
Most independent shops choose Growth ($299/month) with 500 AI minutes. Multi-location shops choose Pro ($599/month). All plans include a 5-day free trial.
Compare all plansAI receptionist for auto repair shops: FAQ
Yes, based on the hours and appointment slots you set in Frontivo or your connected Google Calendar.
No. It collects symptoms and vehicle details and books a diagnostic; your technician diagnoses the car.
It routes those calls to the right advisor or takes a callback message with the customer's name and vehicle, so advisors aren't interrupted.
Yes, for standard services you list, like oil changes, inspections and diagnostics.
Yes. It explains your key-drop process and books the appointment.
Yes, through automations.
About 15 minutes for most businesses.
Stop missing auto repair shops calls tonight.
Set up your AI receptionist in about 15 minutes — no credit card required.
5-day free trial · No credit card · Live in about 15 minutes