SMS Terms & Messaging Policy

This policy governs text messages (SMS and WhatsApp) sent by a Frontivo.io-powered AI receptionist on behalf of a business customer ("Customer"). It supplements our Terms of Service and Privacy Policy.

1. Program description

Texts come from the business you contacted, sent with an automated AI system provided by Frontivo.io. Depending on what the business switches on, you may get these automated texts:

• Replies to your texts.
• Booking confirmations, and notices when a booking is moved or cancelled.
• Reminders for an appointment you booked.
• One text after a call the business couldn't answer (missed-call text-back).
• A request to review the business after your appointment.
• Follow-ups on your own enquiry that hasn't been answered (up to 3).
• A message if you missed an appointment (no-show).

Message frequency varies depending on your conversation with the business.

2. Consent

Texting is optional. You get texts only after you agree to them: by texting the business's number first, or by ticking an optional box or saying yes when the business asks whether it may text you about your inquiry or appointment. Agreeing to texts is never a condition of any purchase or service - you can always reach the business another way, for example by phone or email.

Calling a business is not consent to marketing texts. Some businesses switch on one text to a caller whose call they couldn't answer; it says who it's from and how to stop.

Mobile phone numbers and text-message consent are never shared with third parties or affiliates for their marketing or promotional purposes.

Frontivo.io's own number works the same way: see how to opt in to texts from Frontivo.io.

3. Opt-out and help

• Reply STOP (or UNSUBSCRIBE, CANCEL, END or QUIT) at any time to stop receiving messages from that business number. A clear request in your own words, such as "please stop texting me", works too. You will receive one confirmation message and no further texts unless you reply START to opt back in.
• Reply HELP for assistance, or contact the business directly using the contact information they've provided.

4. Fees

Message and data rates may apply, depending on your mobile carrier and plan. Texting a business in another country may be charged as an international message.

5. Carriers and availability

Frontivo.io-powered businesses operate in many countries. Whether a business can text you, and the rules that apply (for example sender registration or sender ID requirements), depend on the country of the number and on local law and carrier rules.

For US numbers: carriers are not liable for delayed or undelivered messages, and supported carriers may change without notice.

6. Contact

For questions about text messages from a specific business, contact that business directly. For questions about this policy, email support@frontivo.io.