SMS Terms & Messaging Policy

This policy governs text messages (SMS and WhatsApp) sent by a Frontivo-powered AI receptionist on behalf of a business customer ("Customer"). It supplements our Terms of Service and Privacy Policy.

1. Program description

When you text a Customer's business number, or a Customer's AI receptionist sends you a message (such as a booking confirmation, missed-call text-back, or reminder), that conversation may be handled by an automated AI system provided by Frontivo. Message frequency varies depending on your conversation with the business.

2. Consent

By texting a Customer's number or providing your phone number to a Customer through a call, form, or chat and agreeing to be contacted by text, you consent to receive SMS messages related to your inquiry or appointment from that Customer's AI receptionist. Consent is not a condition of any purchase.

3. Opt-out and help

• Reply STOP at any time to stop receiving messages from that business number. You will receive one confirmation message and no further texts unless you opt back in.
• Reply HELP for assistance, or contact the business directly using the contact information they've provided.

4. Fees

Message and data rates may apply, depending on your mobile carrier and plan.

5. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

6. Contact

For questions about text messages from a specific business, contact that business directly. For questions about this policy, use our contact page.