AI appointment booking that only offers times that are really free
Frontivo.io books appointments while it talks to your customers, on the phone, in website chat, by text, on WhatsApp, Instagram and Messenger, and by email. It checks your real calendar, offers only genuinely open times in your time zone, books the slot and reads the details back. Use the built-in calendar or connect Google Calendar or Outlook Calendar with two-way sync. Booking is included in every plan, from $299/month for the all-in-one plans, with a 14-day free trial.
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What is AI appointment booking?
AI appointment booking is when an AI receptionist schedules an appointment for a customer during a conversation, instead of sending them to a booking link or taking a message for someone to call back. The AI checks the business's calendar for open times, offers them to the customer, books the chosen slot and confirms the details, all within the same phone call or chat. Frontivo.io's AI appointment booking works on every channel it answers and syncs both ways with Google Calendar and Outlook Calendar, so it offers only times that are open on your calendar.
How AI appointment booking works
- 1
Set your services, appointment lengths and business hours in the dashboard, and choose your calendar: the built-in calendar, Google Calendar or Outlook Calendar.
- 2
If you connect Google Calendar or Outlook Calendar, the AI reads your busy times, so anything already on your calendar is never offered.
- 3
When a customer asks to book, by phone, website chat, text, WhatsApp, Instagram, Messenger or email, the AI asks what they need and when suits them.
- 4
It checks the calendar for genuinely open times in your business's time zone and offers the closest options.
- 5
The customer picks a time, and the AI books it, captures their name and contact details and reads the appointment back to confirm.
- 6
The booking appears on your calendar within moments, with the customer's details, and in Appointments in your dashboard.
- 7
If the customer later asks to move or cancel, the AI handles the reschedule or cancellation and the change syncs back to your calendar.
- 8
On every plan with phone answering, an automatic reminder text goes out before the appointment to cut down on no-shows (once texting is approved for your number).
What AI appointment booking can do
Tell everyone booked on a day
Closed because of the weather, or running late? Message everyone booked sends one message to every customer booked that day, each on the channel that reaches them, and shows you anyone it couldn't reach.
Book on every channel
Phone calls, website chat and voice, SMS, WhatsApp, Instagram DM, Facebook Messenger and email all book into the same calendar. On Growth, the AI can also email the customer their booking details when they ask.
Offer only real open times
The AI checks your live calendar before offering a slot, so it only offers times that are open. Busy blocks, existing bookings and your hours are all respected.
Two-way sync with Google and Outlook
Bookings, reschedules and cancellations made by the AI show up in Google Calendar or Outlook Calendar, and changes you make there are respected by the AI.
Handle your time zone
Times are offered and confirmed in your business's time zone, wherever your customers are messaging from.
Reschedule and cancel
Customers can move or cancel a booking in the same conversation, and the calendar updates.
Confirm the details
The AI reads the date, time and service back to the customer before finishing, so both sides agree on what was booked.
Send reminders
On Phone Only, Starter and Growth, automated appointment reminders go out by text before the visit.
Keep everything in one place
Every appointment sits in the dashboard next to the conversation it came from, with a transcript and short AI summary.
Which plans include AI appointment booking?
Appointment booking with the built-in calendar, Google Calendar or Outlook Calendar is included in every plan: Starter ($299/month), Growth ($549/month) and the single-channel plans Phone Only ($199/month), Website Chat Only ($149/month), Text Only ($99/month), WhatsApp Only, Instagram Only and Messenger Only ($99/month each) and Email Only ($99/month). Automated appointment reminders are on Phone Only, Starter and Growth. See pricing.
Compare all plansWhat it doesn't do (yet)
- It connects to Google Calendar and Outlook Calendar. Other calendar or scheduling tools aren't supported today.
- One calendar per account today; each location is set up as its own Frontivo.io business, with one login for all locations coming soon.
- Automated appointment reminders need Phone Only, Starter or Growth, and texting switches on after carrier approval for your number; other plans book without sending reminders.
- It doesn't take deposits or payments when booking.
More on what Frontivo.io is and isn't: Why Frontivo.io.
FAQ
AI appointment booking: FAQ
Straight answers about AI appointment booking in Frontivo.io.
- Yes. On the Appointments page, click Message everyone booked, pick the day and write your message. Each customer gets it by WhatsApp, a text from your number or email, and you see who couldn't be reached so you can call them. It doesn't cancel or move appointments. See Message everyone booked.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
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Learn more
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- AI receptionist vs virtual receptionist: which is right for you?
- After-hours answering service: your options compared (and what each costs)
- The benefits of an AI receptionist, and the honest drawbacks
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Put AI appointment booking to work today.
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- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales