Every question about Frontivo.io, answered

Frontivo.io is a 24/7 AI receptionist for businesses anywhere in the world. It answers phone calls, website chat and voice, text messages, WhatsApp, Instagram, Messenger and email, answers questions from your own information, qualifies leads, books appointments into your calendar and hands off to your team when needed, all in one inbox. Which channels you get depends on your plan - see pricing.

No. Frontivo.io (this site) and Frontivo AI (frontivoai.com) are separate, unrelated companies. Frontivo.io's plans, prices and policies are only the ones published on pricing.

Frontivo.io is built for small and growing businesses that run on calls and appointments: home services like plumbers, HVAC, electricians, roofers, contractors, cleaning, pest control and landscaping companies; auto repair and towing; medical, dental, chiropractic and veterinary clinics; law firms, accounting firms and insurance agencies; real estate teams and property managers; salons, restaurants and funeral homes. See frontivo.io/industries.

Website chat can be live in about 15 minutes: add your services, hours, and FAQs in the guided onboarding wizard, install the website widget with one script tag, and your AI receptionist is trained and ready. For phone and text, forward your existing line or get a new dedicated number. Your number is connected after you subscribe: in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds.

No. The setup wizard asks plain questions about your business, hours, services and top FAQs. The website chat goes on with one line of code, with step-by-step guides for WordPress, Shopify, Wix, Squarespace and more, or you can email the instructions to your web person from the dashboard. For calls, the dashboard shows the exact forwarding code for your phone. See Get started with your free trial.

Yes. Try the live demo on the homepage, message our own AI receptionist on WhatsApp at +1 (888) 837-9217 from any country, or call +1 (888) 837-9217 (toll-free from the US and Canada) to hear it on the phone. You can also see example setups for different industries and case studies. Then start the 14-day free trial with no credit card.

A virtual receptionist is a human answering service, usually shared across many businesses and billed per minute or per call. An AI receptionist like Frontivo.io is software trained specifically on your business — it answers straight away, with no hold time within your plan allowance, costs a predictable monthly plan with generous usage included, and checks real-time availability to book directly onto your calendar, while many human answering services book only through a separate scheduling tool such as Calendly.

Many AI receptionists only answer phone calls, or only website chat. Frontivo.io answers phone, website chat and voice, text, WhatsApp, Instagram, Messenger and email with one AI and one inbox, and includes booking with Google or Outlook sync, lead qualification and a CRM, for a flat monthly price with no setup fee. Side-by-side comparisons are at Compare.

No. Frontivo.io is an AI receptionist. When a person is needed, the conversation goes to your own team: by live call transfer on Phone Only, Starter and Growth, or by an instant alert and a detailed message on every plan.

Yes, to people who contacted you. Frontivo.io can call back missed callers, 5 to 30 minutes after the missed call, and call new website leads who said yes to a quick call, within minutes, so they're answered and booked while they're still interested. Both are off until you turn them on, run only while you're open, and use your plan's call minutes. It doesn't do cold calling or bulk call or text campaigns. It also sends texts tied to a customer's own enquiry or booking, such as missed-call text-back, booking confirmations and appointment reminders. How it all works: Calls your AI makes.

No. Frontivo.io messages one customer at a time and doesn't run marketing campaigns, because bulk promotions break the phone companies', WhatsApp's and Meta's rules for business messages and can get your number blocked. To tell everyone booked on a day about a closure, a delay or a change of address, use Message everyone booked on the Appointments page: each customer gets it on the channel that reaches them. For newsletters, use an email marketing tool such as Mailchimp or Klaviyo; Frontivo.io can add your new customers to it. How it works.

Only texts. A text you start counts as an automated text on your plan until the customer answers, and WhatsApp's approved message (used more than 24 hours after their last WhatsApp) counts too. Your replies in a conversation the customer started, WhatsApp within 24 hours, Messenger, Instagram and email don't count. How texts are counted.

You choose when you send it: your AI receptionist (it sees your message, so it knows what the customer is answering) or your team (the AI stays quiet and the conversation is assigned to the sender). If your team is already handling an open conversation with that customer on that channel, it stays with your team. A reply within a week joins the same conversation in the Inbox. Message a customer first.

Yes, one customer at a time. In the Inbox, click New (or Send message on a customer or lead), choose text, WhatsApp, Messenger, Instagram or email, and choose whether your AI receptionist or your team answers their reply. The AI can also write the message for you in the customer's language. Each app's own rules apply: WhatsApp, Messenger and Instagram only let a business message people who wrote to it first, within a set time after their last message. There are no marketing campaigns, but you can send one notice to everyone booked on a day, for example about a closure, with Message everyone booked on the Appointments page. How it works.

Yes. Frontivo.io uses retrieval-augmented generation (RAG). Your services, prices, hours, policies and FAQs are stored in your own private knowledge base, and before every reply the AI searches it and answers from the matching information. That keeps answers accurate, specific to your business and up to date: change a price or your hours in the dashboard and the AI uses the new details right away, with no retraining.

It says so honestly instead of guessing, and offers to have a member of your team follow up — taking a message and alerting you, or transferring the call live on Phone Only, Starter and Growth. The AI answers from the business's own configured hours, pricing, services, and FAQs — if it isn't sure, it says so and offers a person rather than guessing.

Like any AI it can occasionally get something wrong, so Frontivo.io keeps it grounded: it only answers from your own settings and knowledge base, checks live availability before booking, says when it doesn't know and hands off to your team. Questions it couldn't answer are listed on the Knowledge base page, where you click Add answer once and it knows from then on.

On the Knowledge base page: add a question and answer, bulk import up to 50 at a time from text, add a public web page, or upload a PDF, DOCX, TXT, CSV or Markdown file up to 8 MB. The AI also uses your business profile, hours and services from Settings. Changes apply right away, with no retraining. See Train your AI.

Yes. On the Knowledge base page, click Add a web page and paste the address of a public page, one page at a time. Pages behind a login can't be read. If a page changes, add it again so the AI has the latest version. The AI doesn't browse the web during conversations.

Your AI replies in the language each customer uses, on every plan: chat, text, social messages and email in most languages, and phone calls in 30+ languages. You also choose a default language and accent, including English (US, UK, Canada, Australia, India, Philippines and more), Spanish, French, German, Italian, Portuguese, Dutch, Arabic, Hindi, Filipino, Indonesian, Malay, Vietnamese, Thai, Japanese, Korean, Mandarin and Cantonese.

Yes. Every plan includes two receptionist voices, one female and one male. Name them, give each its own photo and greeting, and pick which one answers your calls, so the receptionist sounds like part of your team. Customers on your website can switch between the two voices in the chat.

Yes, always. Every call starts with one sentence in your greeting, like "I'm Audrey, your business's AI assistant" (nothing is added if your greeting already says so). It can't be turned off, because the EU and several US states require callers to be told. In chat, texts and email your AI never pretends to be human either: if someone sincerely asks, it says it's an AI and keeps helping, and customers can ask for your team at any time. See Your two receptionist voices.

You choose what counts as urgent. Your industry's emergency words (for example flooding, a gas smell or no heat) are treated as priority: the AI responds with urgency, takes the details and alerts your team straight away, or transfers the call live on Phone Only, Starter and Growth. Upset customers and billing or legal questions go to your team following your rules. Emergency handoff is always on.

Yes. On the AI receptionist page, the What it can do tab lets you switch off booking, rescheduling, cancelling appointments, taking messages and capturing leads, and transferring calls. Answering questions and handing off emergencies are always on.

Yes. Click Pause on the AI receptionist page and Resume when you're ready. While it's paused, calls go to your team's number (on plans with call transfer) or hear a short message, texts and social messages wait in your Inbox, and website chat asks visitors to leave a message.

Yes. On the AI receptionist page, click Run a check. Frontivo.io checks your settings, holds test conversations with your AI over chat and phone, checks the voice, and gives you a score out of 100 with a list of what to fix and why. Suggested fixes only fill in the form: nothing changes until you click Save changes. Your AI is also checked automatically about once a week.

Yes. Recent changes on the AI receptionist page keeps every save: who changed what, and when. Click Load this version to put an older version back into the form, then review it and click Save changes. If two people edit at the same time, the second save is stopped and asked to reload, so nobody overwrites someone else's work.

Yes. Add your products or services with prices and details to the knowledge base, and Frontivo.io answers questions about them, recommends the right option for each customer, sends your booking or payment links, books appointments, and captures the buyer's details as a qualified lead so your team can close the sale. It doesn't process payments itself.

No. Forward your existing business number to your Frontivo.io number, and your customers keep calling the number they already know. Your number is connected after you subscribe: in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds.

Usually not. Plans with calls or texts include one Frontivo.io number, and a US or Canadian number never costs extra. In many other countries, including the UK, Australia, Japan and most of Europe, the number is included in your plan too. Where numbers cost more than $5 a month to keep, the number has a monthly local-number fee (for example $20 a month for a local number in the Philippines), charged once a month with any extra usage. The fee is for keeping the number, not a charge per call, so it's the same when you forward your existing line to it. You see the exact amount on the Phone calls card and confirm it before the number is set up. The fee is charged as a full month for each calendar month you have the number for at least 15 days on a paid plan; a shorter part of a month (when the number is set up, or when your plan ends) is free, and it's never split by days. The fee stops when the number is given back. The table for every country is at frontivo.io/countries.

It's a monthly fee for keeping a Frontivo.io phone number in a country where numbers cost more than $5 a month to keep - for example $20 a month for a local number in the Philippines. It isn't a charge per call: the amount is the same however many calls you get, and whether your callers are local or abroad. In many countries, including the US, Canada, the UK, Australia, Japan and most of Europe, there is no fee - the number is included in your plan. How to confirm it: 1) Click Get my phone number on the Phone calls card in Integrations. 2) A pop-up shows the exact monthly fee for your country. 3) Click Get my number to confirm and your number is connected in a few seconds, or click Not now and nothing is bought or charged. In the few countries where numbers cost a lot more (over $30 a month to keep), our team emails you the fee first and sets the number up once you agree, usually within 1-3 business days. The fee is charged as a full month for each calendar month you have the number for at least 15 days on a paid plan; a shorter part of a month (when the number is set up, or when your plan ends) is free, and it's never split by days. It's charged with your monthly extra usage and stops when you give the number back. The fee for every country is in the table at Where Frontivo.io works.

The number is included in your plan, with no fee, in: Australia, Austria, Belgium, Brazil, Canada, Czechia, Estonia, Finland, France, Germany, Greece, Ireland, Japan, Luxembourg, New Zealand, Puerto Rico, Romania, South Africa, Switzerland, United Kingdom, United States. These countries have a monthly local-number fee, which you see and confirm on the card before anything is bought: Argentina $11, Barbados $36, Benin $36, Chile $10, Colombia $19, Denmark $20, Grenada $36, Guinea $36, Israel $8, Mexico $9, Netherlands $11, Panama $11, Philippines $20, Thailand $29. Numbers cost a lot more in Algeria (about $43), Ecuador (about $45), Italy (about $59), Namibia (about $43), Sudan (about $169), Tunisia (about $156), Uganda (about $52), so our team confirms the fee with you by email first. For a country not listed here, the Phone calls card shows whether there's a fee before you click. In every country, WhatsApp on your own number has no fee, and a US (+1) number is included in your plan. The full table is at Where Frontivo.io works.

Yes, if your country has one. Your AI answers calls on your Frontivo.io number, so forwarding your existing number still needs that number - and the fee is for keeping it, not a charge per call. It's the same whether your callers are local or abroad, and however many calls you get. With a local Frontivo.io number, callers in your country make a normal local call, and forwarding to it is usually charged as a local call on your phone plan. Two ways to have no fee: 1) Get a US number instead on the Phone calls card - it's included in your plan, but callers in your country pay international rates to ring it, and forwarding to it is an international call on your phone plan. 2) WhatsApp on your own number - your AI answers WhatsApp messages on the number you already have, with no Frontivo.io number needed. In countries with no fee (see Where Frontivo.io works), forwarding costs nothing extra from us.

Everything happens automatically - nobody needs to do anything by hand. 1) Your number is bought and connected to your AI receptionist within a few seconds. 2) The fee is saved on your account and shows on Plan & Billing. 3) You get an email with three steps: call the number to test it, forward your existing line with the code shown, and check it works. 4) The fee is charged once a month with any extra usage, as its own line on your invoice. The fee is charged as a full month for each calendar month you have the number for at least 15 days on a paid plan; a shorter part of a month (when the number is set up, or when your plan ends) is free, and it's never split by days. 5) To stop it, open the Phone calls card, click Disconnect calls, then Stop using this number - the fee stops then. If your country's regulator wants business documents first, the card asks for them, and the number is connected automatically once they're approved, usually in 1-3 business days.

It takes about 2 minutes: 1) Open Integrations, click the Phone calls card, then Forward my existing line. 2) Choose Only calls I don't answer (recommended: your phone rings first and the AI catches the rest) or Every call. 3) Choose your phone company. 4) On the phone with your business number, dial the code shown (your Frontivo.io number is already in it) and press Call. 5) Click Test my forwarding to check it works. Most mobiles use **004*+your Frontivo.io number# for calls you don't answer; Verizon uses *71 and the 10 digits. Landlines and VoIP phones are set up in your provider's account. Forwarding covers calls, not texts. Every code is in call forwarding codes.

Yes, from 28 countries, including the United States, Canada, the United Kingdom, Australia, most of Western Europe, Japan, Mexico, Brazil and South Africa. Moving the number lets calls and texts both work on it. US numbers move from the dashboard in about 1-2 weeks; for other countries you send a recent phone bill and sign a short form, and it takes 1-6 weeks. Keep forwarding calls until the move finishes. The full list is in Phone numbers by country.

Frontivo.io is available to businesses worldwide. Your AI chats and texts in most languages and takes phone calls in 30+ languages. Website chat and email work in any country, and website chat can be live in about 15 minutes. Social messaging opens soon and will work in any country too. For calls and texts, every plan with phone or text includes a Frontivo.io phone number (local in 40+ countries; in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds), and you forward your existing line to it. In some countries the number has a monthly local-number fee; the card shows you the exact amount and you confirm it before the number is set up. The full list, country by country, is at frontivo.io/countries.

Phone calls work in every country: on a local Frontivo.io number where we sell them, on a US number anywhere else, and you can always forward your own number's calls. Text messages (SMS) need a texting number - in many countries local numbers take calls only while mobile numbers text, and US numbers text after a one-time approval we submit for you. WhatsApp works everywhere WhatsApp itself does (all countries except China, North Korea, Iran and Syria), on your own number or a Frontivo.io number. See the live table at frontivo.io/countries.

It depends on the number. In the US, Canada, the UK, South Africa and some other countries, your Frontivo.io number can send and receive texts. US numbers need a one-time texting approval first: click Get texting approved on the Text messages card (usually 1-7 days). In Australia only mobile numbers can text, so for texts you get a mobile number with a monthly local-number fee of about $11, shown for you to confirm before it's bought. Where no number can both take calls and send texts (for example New Zealand, Ireland, France, Brazil and the Philippines), or only a much dearer one (Germany), the Text messages card says so. Use WhatsApp for messages instead, which takes about 5 minutes: 1) Click the WhatsApp tile in Integrations. 2) Click Turn on WhatsApp (or Use my existing number to use your own). 3) It's usually live within a few minutes, and your AI answers WhatsApp messages the same way as texts. Phone calls aren't affected. See Phone numbers by country.

Yes — that's one of the main reasons businesses add one. Frontivo.io answers calls and chats 24/7, including nights, weekends and holidays, so after-hours callers get a real answer and can book an appointment instead of reaching a busy signal or a voicemail nobody checks.

Yes. Frontivo.io answers many calls and chats at once, so callers don't hit a busy signal during a rush, within your plan allowance.

Yes, on Phone Only, Starter and Growth. When a caller asks for a person, the AI says it's connecting them and rings your mobile (or your list of people, in the order you choose: up to 3 on Starter and Phone Only, 10 on Growth). Your phone shows the caller's number, you hear a short brief of who is calling and why, and you press any key to take the call. If nobody answers, the caller leaves a voicemail and you get a text. By default calls are only put through during opening hours; after hours the AI takes a message unless you turn on after-hours transfers. Setup takes 2 minutes in AI receptionist > Calls & messages: see live call transfer. Time on a transferred call counts toward your minutes. On other plans the AI takes a detailed message and alerts you straight away.

Yes, if you turn on Call back missed callers in AI receptionist > Calls & messages > Calls your AI makes. When a call is missed, your AI calls the person back once, 5 to 30 minutes later, and only while you're open. It says it's your AI assistant returning their call, then answers questions, books appointments or puts them through to your team. It never calls hidden or blocked numbers, numbers in another country, or people you're already in touch with. See Calls your AI makes.

Yes, if you turn on Call new website leads. When a website visitor gives their phone number and hasn't booked, your AI asks once whether a quick call would help, while you're open. Only if they say yes, it calls them within minutes, already knowing what they asked, to answer questions and book them in. Leads from your own web form are called when it sends them through Zapier or the API with callConsent: true. See Calls your AI makes.

If they say "don't call me again" (in any of the languages your AI speaks on calls), your AI apologises, ends the call and never calls that number again. People who texted STOP to you aren't called either. They can still call you as usual. If they later ask to be called again, click Allow again next to their number in AI receptionist > Calls & messages > Calls your AI makes.

No. Your AI only calls people who contacted you first: missed callers, and website visitors who said yes to a quick call. It doesn't make cold calls or call campaigns. To reach a customer you choose, call them from your own phone or send them a New message from your Inbox.

Recording is off by default: every call is transcribed and the transcript is saved in your dashboard, so you can always read what a caller asked. You can turn recording on in AI receptionist > Calls & messages > Record calls, at no extra cost. Each recorded call then starts with a short spoken notice in your receptionist's language (you can edit the wording), and recordings play in Calls next to the transcript, where you can download them. Calls your AI makes and calls it puts through to your team are recorded too. Call recordings and voicemail messages are kept for 90 days, then deleted automatically; the transcript and summary stay. You're responsible for following the call-recording consent laws where you and your callers are. See call recordings and transcripts.

We hold your Frontivo.io number for 30 days after your plan ends, and email you 7 days and 1 day before it's released. Choose a plan in that time to keep it. Moving to another phone company? Click Move my number to another company on the Phone calls card: we hold it longer while the transfer goes through, and our team emails you the transfer PIN and details your new phone company asks for. If you forwarded your own number, just turn the forwarding off with your phone company.

Go to Chat widget in your dashboard, click Copy to copy one line of code, and paste it before the closing body tag of your website, or click Email instructions to send it to your web person. When it's on, click I've added it and the status changes to Live on your site. See Add the chat widget to your website.

Yes. There are step-by-step guides for WordPress (with the free WPCode plugin), Shopify, Wix (premium plan with a connected domain), Squarespace (Core, Plus or Advanced), Webflow (paid plan), Framer, GoDaddy, Google Sites, Square Online, Weebly, Duda, HubSpot and plain HTML.

Yes. You can paste the same widget code on as many websites and pages as you like, and every chat goes to the same AI receptionist and inbox. If the websites are for different locations with different hours, prices or addresses, give each location its own Frontivo.io account instead, so the AI always answers with the right details.

Yes. On the Chat widget page you can change the colour, light or dark theme, which side of the page it sits on, the font, the welcome message and the suggested questions, with a live preview before you save. Your AI's name and photo are set on the AI receptionist page.

Yes. The website widget has a voice mode, so visitors can speak to your AI in any modern browser and hear it answer. Website voice uses voice minutes from your plan.

Yes, on Email Only and Growth. Forward your existing business email (Gmail, Google Workspace, Outlook, Microsoft 365, Hostinger or any email host) to your AI's own address, which takes about 5 minutes. Customers keep writing to the address they already know, and the AI replies in the same email thread, in the customer's language: it answers questions from your knowledge base, books appointments, takes messages and hands off to your team. Emails land in the same inbox as your calls, chats and messages, and your team can reply from there. The AI can also email customers their booking details, prices or directions during a call, chat or text when they ask.

Yes, on plans with email: your logo, phone number, website and address go in a signature at the bottom of every email, and you choose the sender name. 1) Open Integrations and click the Email tile. 2) Click Edit how emails look. 3) Pick the sender name customers see (your business name, your AI's name with your business, or your business name with "Team"), add your logo, tick the details to show under each message (phone, website and address, taken from Settings > Profile) and add a short tagline if you like. 4) Check the preview and click Save (about 2 minutes). Your next emails use it: your AI's replies, your team's replies from the Inbox, and emails your AI sends during chats and calls. Some email apps, such as Outlook, hide pictures until the customer clicks to show them; your details still show as text. Until you save it, your emails look as before: your business name, no logo. See Add your logo and contact details to your emails.

Not from Frontivo.io today. That small round profile picture, or avatar, next to the sender's name isn't part of the email: the customer's email app picks it. Gmail shows one when the sending address belongs to a Google account with a profile photo, or when the sending domain has a brand logo set up (called BIMI, which needs a paid certificate of about $650 to $1,700 a year). Your AI's replies come from your AI's own address (for example your-business@in.frontivo.io), so customers see a letter there instead of a picture. To put your brand on every email now, add your logo under each message: open Integrations, click the Email tile, then Edit how emails look. Sending from your own email address, so the profile photo of your own Google Workspace or Gmail account can show, is on our roadmap. See Add your logo and contact details to your emails.

Yes. A number can be on WhatsApp in only one place, so if it's on the WhatsApp or WhatsApp Business app today, you delete that WhatsApp account first. That erases its chats and their backup and you leave your groups, so export the chats you want to keep first (Export chat). Then click Use my existing number on the WhatsApp card. WhatsApp sends a 6-digit code to that number; type it in Type the code here on the card and click Confirm, not in the WhatsApp app. Afterwards you can't use the number in the WhatsApp app, and every WhatsApp message to it, even from family, goes to your AI and Inbox. Rather keep the app? Click Turn on WhatsApp to use a Frontivo.io number instead. See Set up WhatsApp.

Yes, from your Frontivo.io dashboard - no WhatsApp Business app or Meta login needed. 1) Open Integrations and click the WhatsApp tile. 2) Click Edit WhatsApp profile. 3) Change your picture, About line, description, category, address, email and websites. 4) Click Save to WhatsApp. Changes show on WhatsApp within a few minutes. A new display name is reviewed by WhatsApp first (usually 1 to 3 days). See Edit your WhatsApp profile.

That's WhatsApp's choice, not a setting you missed. WhatsApp shows a business name at the top of a chat only once it has approved the name and verified the business account the number belongs to. Until then, people who haven't saved your number see the number with Business Account under it. Your WhatsApp works normally either way: customers who tap the number see your name, picture and details, and anyone who saves your number sees your name. Once WhatsApp's approval is through, your name shows on its own, with nothing for you to do. Meanwhile, fill in your profile so customers see your details - see Edit your WhatsApp profile.

No. Frontivo.io answers direct messages on Instagram, Messenger and WhatsApp. It doesn't post to your feed, reply to public comments or run ads. Voice messages sent in DMs are transcribed and the AI replies in text. WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.

Yes. Photos and files customers send by text, WhatsApp, Instagram or Messenger appear in the conversation in your Inbox, and you can open a photo full size. The AI can't see photos or open attachments, so it tells the customer your team will take a look, and the conversation shows under Needs reply.

Customers can reply STOP at any time to stop texts from a business number, and HELP for help. Message frequency depends on the conversation, message and data rates may apply, and consent is never a condition of purchase. See the SMS Terms.

The AI only offers open times inside your business hours, re-checks the slot right before booking and blocks double bookings. It books into Frontivo.io's built-in calendar and, if connected, your Google or Outlook calendar. Customers can book, reschedule or cancel on calls, chat, text or social messages, in your business time zone. You set services and their length in Settings, and booking rules (minimum notice, buffer time, how far ahead, change cutoff) on the AI receptionist page.

Yes. Two-way sync with Google Calendar or Outlook (Microsoft 365, Outlook.com, Hotmail or Live), one at a time, using your main calendar. Frontivo.io reads your calendar to avoid double bookings and adds the appointments it books, but never changes or deletes your own events. See Appointments, Google and Outlook Calendar.

Yes, on every plan. Add your link from Calendly, Cal.com, Acuity, Square Appointments, Fresha, Vagaro, Mindbody, Jane, Cliniko, Principle Dental, ZenMaid, OpenTable or any other tool, and choose to send it instead of booking in Frontivo.io, or as well. Bookings made there aren't synced back to Frontivo.io. Where online bookings are requests your team confirms, like Principle Dental's or a ZenMaid booking form's, the AI tells customers the team will confirm their time. Steps: Principle Dental, ZenMaid.

Yes, on any channel. On website chat the customer confirms with the phone number or email and name on the booking; on phone, text and social messages they're recognised by their number or account. If someone who already has a booking asks for a different time, the AI moves that booking instead of booking them twice. You can switch this off or set a cutoff time on the AI receptionist page. Steps: Customers can move or cancel their own booking.

Yes. Appointment reminders and booking confirmations are included on Phone Only, Starter and Growth, and review requests and follow-up texts on Growth. Missed-call text-back is included on every plan with phone. In the US, texts start once carrier approval for your number is through.

On every plan the AI asks about the customer's need, timing, urgency and location, plus any questions you add, and saves their name, phone or email and the service they want. Each lead appears with a summary in your dashboard. If the same customer comes back within 30 days, the AI updates their open lead instead of creating a new one.

Yes, on Starter and Growth. Every lead and customer is kept on the Leads and Customers pages with their full conversation history. On other plans the AI still captures leads and you see them in the Inbox and your email alerts.

On Starter and Growth, the Leads page is a board with New, Contacted, Booked, Won and Lost, plus Spam, and leads move by themselves as their appointments change: a booking makes a lead Booked, a completed appointment makes it Won (valued at the service price), and a cancelled or no-show appointment sends it back to Contacted so someone rebooks it. You can also drag leads, assign them to a team member, set a follow-up date and see each lead's history.

Yes. On Starter and Growth, click Export CSV on the Leads or Customers page. On every plan you can also send new leads and appointments to Google Sheets automatically from Integrations.

No. Frontivo.io never takes card details or processes payments. You can save up to 5 payment links (for example Stripe, PayPal, Square, Wise or GCash) and the AI shares the right one when a customer wants to pay or leave a deposit. It can also explain your prices, deposit and cancellation policy before booking.

Yes. When your team is unavailable or a customer wants a callback, the AI takes a detailed message with their name, contact details and what they need, saves it as a lead and alerts your team.

Yes. Every phone call, website chat, voice conversation, text, social message and email is saved to a unified inbox in your dashboard, with the full transcript, a short AI summary of each conversation and the lead, booking or handoff it produced.

Yes. Your AI receptionist hands off to your team when a caller asks for a person or when your escalation rules match — for example an upset customer, a billing or legal question, or an emergency. On Phone Only, Starter and Growth it transfers calls live to your team; on other plans it takes a message and alerts you right away. You can also take over any chat, text or email yourself from the inbox.

Frontivo.io alerts you in the dashboard, with desktop alerts in your browser, by email, and with a text to your team's mobile number when a customer asks for a person. Each person chooses their own email alerts on the Team page: new leads, new bookings, bookings a customer moved or cancelled, missed calls, a customer who needs a person, and an optional summary after every call. You can also send alerts to Slack, Microsoft Teams, Google Chat, Discord or Telegram. See Email alerts for leads, bookings, missed calls.

Yes. Open the conversation in your Inbox, click the ... button next to Resolve, and click Mark as spam. If that person writes again on the same channel, their message goes straight to Spam: the AI doesn't reply, nobody is alerted and it doesn't count toward your usage. On calls, texts and WhatsApp, owners and admins also block the number from calling. Click Not spam to undo it. See Use the inbox.

Yes. Click the ... button next to Resolve, then Delete conversation, and confirm. This deletes the messages, photos and any call recording for good, so use it when a customer asks you to erase their data; to tidy up, use Resolve or Mark as spam, which you can undo. Only owners, co-owners and admins can delete, unless the owner gives someone that permission, and every delete is logged on the Team page.

Starter includes 3 team users and Growth 5. Single-channel plans and the free trial include 2. Pending invites count toward the limit. Several locations, numbers or 1,500+ minutes a month? Talk to us about a custom plan.

Starter includes 3 people, Growth 10, and the single-channel plans and the free trial 3. You add them in AI receptionist > When a customer wants a real person, with what each one handles and when they take calls, and the AI tries them in order before your mobile number. They don't need a Frontivo.io login, so they don't count as team users. If you move to a plan with fewer, everyone already on your list stays; you just can't add more until you're under the limit. Need more? Talk to us about a custom plan.

Owner: one per business, with full control including billing, transferring ownership and deleting the business. Co-owner: everything except transfer and delete. Admin: setup, knowledge base, automations, integrations, settings and team, but not billing unless given permission. Team member: inbox, leads, customers, appointments and analytics. You can customize each person's permissions on the Team page. See Add team members.

Not in the App Store or Google Play yet. The dashboard works in your phone's browser, so you can answer conversations, see leads and appointments and change settings on the go. To open it like an app, use your browser's Add to Home Screen option. Alerts reach you by email, by text when a customer asks for a person, and in Slack, Teams or Telegram if you connect them.

Yes. On the sign-up and log-in pages you can continue with Google, Microsoft or Facebook, or use your email and a password. Sign up with one of those accounts and your email is already confirmed.

Yes. You log in once, and the account menu lists your other businesses under Also with this email so you can switch between them. Each business has its own plan and settings.

Yes. Set up each location as its own Frontivo.io business, and each one gets its own AI receptionist, knowledge base, opening hours, services and prices, phone number and website chat widget. That way every website gives the right answers and books appointments for its own location. Today each location is a separate account and plan: sign up once per location, using a different email for each login (for example downtown@yourbusiness.com and uptown@yourbusiness.com). Managing all your locations from one login, with a location switcher and combined reports, is coming soon. Several locations, numbers or 1,500+ minutes a month? Talk to us.

On every plan: Google Calendar or Outlook, team alerts in Slack, Microsoft Teams, Google Chat, Discord and Telegram, Google Sheets, booking, payment and review links, and Shopify or WooCommerce order lookup. On Growth: HubSpot, Pipedrive and GoHighLevel, Mailchimp and Klaviyo, webhooks for Zapier, Make and n8n, and the API. See Integrations.

Yes, on Growth (and during the free trial). New leads and contacts sync using your own account key, with field matching and a note for each event. See Sync leads to HubSpot, Pipedrive or HighLevel.

Yes, on Growth, through signed webhooks: Webhooks by Zapier (a paid Zapier plan), Make (the free plan works) or n8n. Events include new and updated leads, appointments, calls, conversations and handoff requests, which lets you reach tools like Jobber, Housecall Pro, ServiceTitan, Salesforce and QuickBooks. Growth opens soon: you can try it in the free trial now and reserve it at no charge on the pricing page. See Connect Zapier, Make or n8n.

Yes, on Growth. The REST API lets you read your account, read and create leads, read appointments and manage webhooks. Create up to 10 API keys in Integrations. Growth opens soon: you can try it in the free trial now and reserve it at no charge on the pricing page. See Frontivo.io API and API keys.

Yes, on every plan. Connect your store in Integrations and customers can ask about their order. For privacy they give the order number plus the email or phone number on the order. The lookup is read-only. See Answer order questions.

Yes, on every plan. Send alerts to Slack, Microsoft Teams, Google Chat, Discord or Telegram for new leads, new and cancelled bookings, customers who need a person and, if you like, finished calls. See Get team alerts in Slack, Teams and more.

Yes, on every plan. Connect Google Sheets in Integrations and Frontivo.io creates a sheet in your own Google Drive with Leads and Appointments tabs that fill in automatically.

Conversations are stored in your private dashboard. Only your team, and Frontivo.io support staff when they're helping you, can see them. Call recordings and voicemail messages are kept for 90 days, then deleted automatically; the transcript and summary stay. See our Privacy Policy for how data is handled, and ask us for a data processing agreement on a custom plan.

In your private dashboard. It's processed by Frontivo.io and its hosting, AI, speech and messaging providers, which may be in the United States or other countries. You can't choose a data location today.

Frontivo.io honours GDPR and CCPA rights such as access and deletion - email support@frontivo.io. For your customers' data, your business is the controller and Frontivo.io is the processor. Custom-plan customers can ask for a data processing agreement and a security review. See the Privacy Policy.

No. Frontivo.io doesn't sign HIPAA business associate agreements, so healthcare practices shouldn't use it to collect protected health information, and a US practice that needs a BAA should choose a HIPAA answering service. Practices that only want help with general questions such as hours and directions should check with their compliance advisor first.

Frontivo.io uses leading AI, speech-to-text and text-to-speech providers to understand customers and reply in a natural voice. Answers come only from your own business information, and your data is never sold.

The owner can delete the business in Settings > Danger zone, confirmed with a 6-digit code sent by email; this cancels any paid plan first and releases your phone number and recordings. You can also email support@frontivo.io. See Data deletion.

Yes. Every plan starts with a 14-day free trial, and no credit card is needed. The trial comes with a fixed allowance for the whole trial: 20 AI voice minutes, 75 conversations, 30 AI text replies and 20 automated texts. Website chat and voice work right away, you can talk to your AI by voice in your browser (on the AI receptionist page, under Test), and your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon. Cancel anytime, and your first payment is covered by our 14-day money-back guarantee.

Pick the plan that fits and keep going. If you don't choose a plan, your AI receptionist pauses and stops answering. Nothing is charged, nothing renews automatically, and your settings, conversations and leads are kept in case you come back.

Phone Only, Website Chat Only, Email Only and Starter are open today. Text Only, WhatsApp Only, Instagram Only, Messenger Only and Growth open soon: they wait on approvals from outside companies, such as phone-carrier approval for business texting and Meta's approval for WhatsApp, Instagram and Messenger. You can reserve one at no charge and with no card - click Reserve - no charge on that plan at frontivo.io/pricing - and we email you when it opens. Reserving doesn't sign you up for anything.

Our first 50 paying businesses get founding terms. Your plan price, allowances and extra-usage rates stay the same for 24 months from your first payment. One done-for-you setup session (60-90 minutes) on Phone Only, Starter and Growth. No discount and no catch: you pay the listed price, and it stays locked. We never ask for a review in return. Reserved a plan that opens soon? Your spot is held if you subscribe within 30 days of our "your plan is open" email. Open to the first 50 paying businesses or until March 31, 2027, whichever comes first. Free plans don't take a spot. Phone carrier and Meta fees we pass on, and the per-country rules for counting call minutes, can change with 30 days' notice.

AI voice minutes are the time your AI spends on phone calls and website voice. Conversations are website chat, WhatsApp, Instagram, Messenger and email threads (see the next question). AI text replies are the text messages the AI answers. Automated texts are missed-call text-backs, appointment reminders and booking confirmations, plus texts your team starts (New message, Message everyone booked) until the customer answers.

One customer, on one channel, within 24 hours, with up to 10 AI replies. If the same thread goes past 10 AI replies, every further 10 replies count as one more conversation. When the same customer writes again after 24 hours, that starts a new conversation.

Yes. When your AI puts a caller through to your team, the call stays connected through your Frontivo.io number, so the time on the transferred call keeps counting toward your plan's voice minutes. Live call transfer is included in Phone Only, Starter and Growth. On other plans the AI takes a message and alerts your team instead.

No extra fee. When your AI calls back a missed caller, or calls a website visitor who said yes to a quick call, the call uses your plan's voice minutes like a call your AI answers, and a call nobody picks up uses nothing. In a few countries where calling a mobile costs more than receiving a call, for example Japan and Switzerland, each minute counts as 2. These calls come with Phone Only, Starter and Growth, and both are off until you turn them on.

If you go over your plan, your AI keeps answering, and extra usage is billed at $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply and $0.05 per automated text. It's charged automatically to your card on file at the start of the next month, with an emailed invoice. If a month's extra usage comes to less than $10, we don't charge it on its own: it's carried into the next month, and charged once the carried total reaches $10. If you cancel, a final amount of $1 or more is charged and anything smaller is forgiven. To protect you from surprise bills, service pauses at 3× your allowance. Prefer not to pay for extra usage? Choose "Pause at my plan's allowance" in Plan & Billing and your AI stops at the allowance instead (a call already in progress finishes, and anything used above the allowance is still billed).

We never hang up on a caller because a limit is reached. If your AI is paused on calls (at your allowance, if you chose that, or at 3× it), calls go straight to your team's transfer number if you've set one, without the AI. If you haven't, or where forwarding a call costs a lot more (for example in the Philippines and Japan), the caller can leave a voicemail, which lands in your Inbox. Where texting works, the caller also gets a missed-call text, and we alert you. On chat, text, social and email the AI stops replying on that channel, and new messages still land in your Inbox for your team to answer.

Yes. We email you and show a notice in your dashboard when you reach 80% and 100% of each allowance, once per billing period for each one. Plan & Billing shows your usage live.

Your total bill is your plan's monthly price, plus extra usage only if you use more than your plan includes (and, in a few countries, a monthly local-number fee for your phone number). Prices don't include local tax, which is added where it applies. For example, Starter is $299.00 a month and includes 300 AI voice minutes and 300 AI text replies. If you use 342 minutes and 320 AI text replies in a month, that's 42 extra minutes x $0.35 = $14.70 and 20 extra replies x $0.10 = $2.00. Your total for that month is $299.00 + $14.70 + $2.00 = $315.70, plus local tax where it applies. The plan is charged on your renewal date and the $16.70 of extra usage on the 1st of the next month, each with an emailed invoice. Plan & Billing > Extra usage adds it up for you as the month goes: your plan, extra usage so far, any number fee and anything carried over, with the total so far and an estimate for the month end.

Yes, live, in your dashboard. Plan & Billing > Extra usage shows how much you've used above each allowance this month and what it costs so far, anything carried over from earlier months, your next bill and the date it's charged, an estimate for the month end at your current pace, and every past extra-usage bill with its status. Home and the plan menu at the top of your dashboard show the running total too, and you can ask Ask Frontivo.io in your dashboard "What will I pay this month?" to get your own numbers.

No. Phone companies charge a lot more for calls in some countries, so the country of your Frontivo.io phone number sets how each call minute counts: 1 minute in the US, Canada and countries with similar costs, 2 in mid-cost countries and 3 or more where calls cost the most, such as the Philippines. Calls your AI makes (call-backs and calls to new leads) count by what calling a mobile costs, so in a few countries, such as Japan, they count as 2. The table for every country is at frontivo.io/help/phone-number-countries.

A normal text to the US or Canada counts as 1 (up to about 300 characters, or about 130 with emoji). Carriers in other countries charge much more per text, so texts there count as more: 5 per text in the UK, Australia and much of Europe, 15 in countries such as the Philippines and India, and a little more in a few countries where carriers charge the most, such as Malaysia. A longer text counts once more for each extra 300 or so characters, in every country. WhatsApp reminders count as 1 automated text, or 2 in Germany, the Netherlands, Hungary, Russia and Kuwait. A WhatsApp message your team starts more than 24 hours after the customer last wrote goes out as a short WhatsApp note first, which counts like a reminder, and your message follows the moment they reply. WhatsApp messages aren't texts and never count this way, so if your customers are outside the US and Canada we recommend WhatsApp for replies. It's usually cheaper and more popular, and it's included in WhatsApp Only, Instagram Only, Messenger Only and Growth (they open soon).

In some countries, phone companies approve a business number before it can send texts. In the US every business number needs this one-time approval: once you subscribe, click Get texting approved on the Text messages card and fill in your business details (about 3 minutes), and we send it to the carriers for you. It usually takes 1-7 days; if the carriers ask for a change, the card shows Fix and send again with what to fix. Calls and website chat work from day one; texting (missed-call text-back, reminders and text replies) switches on once your number is approved, and we email you when it does. The rules for each country are at frontivo.io/countries.

Email Only and Growth, and the 14-day free trial. Your AI answers the emails customers send to your business: you forward your existing business email (Gmail, Google Workspace, Outlook, Microsoft 365, Hostinger or any email host) to your AI's own address, which takes about 5 minutes, and customers keep writing to the address they already know. The AI replies in the same email thread, answers questions, books appointments and hands off to your team, and every email lands in the same inbox as your calls, chats and messages. It can also email customers their booking details, prices or directions from any call, chat or text when they ask. Email threads count as conversations the same way chats do.

Yes. Annual plans save 15%. Choose monthly or annual billing in Plan & Billing in your dashboard.

Yes. Single-channel plans cover one channel with the same AI receptionist, booking, knowledge base and inbox: Phone Only $199/month (300 AI voice minutes, about 100 calls, missed-call text-back, appointment reminders and live call transfer), Website Chat Only $149/month (300 website chats plus 30 website voice minutes), Text Only $99/month (300 AI text replies), WhatsApp Only, Instagram Only and Messenger Only $99/month each (200 conversations a month on each) and Email Only $99/month (200 email conversations). Text Only, WhatsApp Only, Instagram Only and Messenger Only open soon: you can reserve them at no charge. If you need two or more channels, Starter at $299/month covers phone, website chat and text together for less.

Starter costs $299/month, while Phone Only, Website Chat Only and Text Only together cost $447/month, so Starter saves $148/month. Growth covers all 7 channels for $549/month; as separate plans (Phone Only, Website Chat Only, Text Only, WhatsApp Only + Instagram Only + Messenger Only and Email Only) they would cost $843/month. This compares list prices only. The allowances aren't the same as buying each plan separately, so compare minutes and conversations too. Packages also include things single-channel plans don't have, such as the CRM on Starter and Growth, and review requests, analytics and webhooks on Growth.

No. Prices are in US dollars and exclude tax. Where VAT, GST or sales tax applies to your purchase, it is added at checkout and shown on your invoice.

No setup fees and no contracts. Plans are month to month: change or cancel any time from Plan & Billing. Your first payment is covered by our 14-day money-back guarantee.

Yes. Upgrade or downgrade from Plan & Billing in your dashboard whenever your needs change. Plans that open soon can be reserved there too.

A receptionist works business hours and takes one call at a time; answering services usually bill per call or minute, and booking often runs through a separate scheduling tool such as Calendly, sometimes for a per-booking fee. Frontivo.io answers calls, chats and texts at the same time, 24/7, books straight into your calendar, for one predictable monthly plan with usage included. Published monthly prices for human and AI services are compared in Virtual receptionist pricing.

Yes. There's no contract and no cancellation fee. Go to Plan & Billing > Manage billing and cancel. Your plan stays active until the end of the period you paid for; after that the AI stops answering, and your settings, conversations and leads are kept in case you come back. Your Frontivo.io number and WhatsApp connection are held for 30 days, so you can keep them by choosing a plan in that time. See Cancel your plan or get a refund.

New subscriptions get a full refund within 14 days of the first payment, monthly or annual, no questions asked. After that, cancelling stops future charges and partial periods aren't refunded; extra usage and local-number fees aren't refunded unless they were charged in error. Email support@frontivo.io from your account email or reply to your receipt. See the Refund Policy.

Payments are processed securely by Stripe, our payment processor, and checkout shows the payment options available in your country, such as cards and digital wallets. Your plan, any extra usage and any local-number fee are then charged to the payment method on file, and we email you a receipt with the invoice for each payment. Update it anytime in Plan & Billing > Manage billing.

Every payment is emailed to you with its invoice. Past invoices are in Plan & Billing > Invoices, where you click Download PDF.

Your AI keeps answering for 7 days while the payment is retried. Update your card in Plan & Billing > Manage billing to avoid any interruption.

In Plan & Billing, click Have a coupon code?, enter the code and click Apply before you check out. Coupons work for new subscriptions or when you subscribe again; they can't be added to a plan you're already paying for.

Yes. The owner can transfer ownership to another team member from the Team page, confirmed with a 6-digit code sent by email.

Yes. It's free to join and you earn commission on each customer you refer for as long as they stay subscribed. Applications are reviewed within two business days. Each commission becomes available 30 days after the customer's payment (in case of refunds), and once you have $50 or more you request a payout by PayPal, Wise or Payoneer; transfer fees come out of the payout. Rates and how to apply are on the Affiliate program page.

We'd love to hear it. After 30 days on a paid plan (or 100 conversations), your dashboard home asks How is Frontivo.io working for you? - tap a star. If something isn't right, write what we should fix and it goes straight to our team, who reply personally. Any time, you can email support@frontivo.io or open a request on the Support page in your dashboard. If you also write a few words for our website, the card offers to post them on G2 too, which helps other business owners decide.

Email support@frontivo.io, open a ticket from the Support page in your dashboard, call +1 (888) 837-9217 (toll-free from the US and Canada), or message +1 (888) 837-9217 on WhatsApp from any country. For sales questions, use Talk to sales and the team replies within one business day. Step-by-step guides are in the Help center.