A knowledge base that teaches the AI receptionist your business
Frontivo.io answers customers from your own information, not from the open internet. Add your services, prices, hours, policies and FAQs, upload documents and add pages from your website, and the AI uses that knowledge on every call, chat, text and message. Changes apply immediately with no retraining. When the answer isn't there, it says so and offers a person, and the question is saved so you can fill the gap. Included in every plan, with a 14-day free trial.
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What is an AI receptionist knowledge base?
An AI receptionist knowledge base is the private collection of business information (services, prices, hours, policies, FAQs, documents and website pages) that the AI is allowed to answer from. Instead of relying on whatever a general AI model happens to know, the receptionist looks up the relevant pieces of this knowledge base before every reply, a method called retrieval-augmented generation (RAG). In Frontivo.io that means answers come only from what you have entered, updates take effect the moment you save, and questions the knowledge base can't answer are flagged for you instead of guessed.
How knowledge base training works in Frontivo.io
- 1
Answer the guided setup questions about your business: what you do, where you do it, when you're open, what things cost and the questions customers ask most.
- 2
Add more detail whenever you like: type in FAQs and policies, upload documents such as price lists and service descriptions, or add pages from your website so their content is brought into the knowledge base.
- 3
Frontivo.io stores this information as searchable pieces that belong to your business only.
- 4
When a customer asks something, the AI searches the knowledge base for the most relevant pieces before it replies.
- 5
It writes its answer from those pieces only, in the customer's language (chat and text in most languages, phone calls in 30+), on every channel: phone, website chat and voice, text, WhatsApp, Instagram, Messenger and email.
- 6
If nothing relevant is found, it tells the customer it doesn't have that information and offers to have a person follow up.
- 7
Unanswered questions are saved as knowledge gaps in your dashboard. Add the missing answer and the AI uses it right away.
- 8
Test any change in the Channel Tester: chat with your AI or make a test call in the browser to hear exactly how it answers.
What the knowledge base can do
Services, prices and hours
The basics every caller asks about, entered once and used on every channel. The AI quotes your prices and hours exactly as you wrote them.
Policies and FAQs
Cancellation terms, service areas, what to bring, warranties, deposits: anything you find yourself repeating on the phone.
Document upload
Upload price lists, service descriptions, menus and other documents, and the AI answers from what's in them.
Website content
Add pages from your website and their content becomes part of the knowledge base, so you don't have to retype what's already on your site.
Instant updates, no retraining
Change a price, add a service or update your holiday hours and the AI uses the new information immediately.
Honest when it doesn't know
If the answer isn't in your knowledge base, the AI says so and offers a person. It's built to say so rather than guess a price, a policy or an appointment time.
Knowledge gaps
Every question the AI couldn't answer is saved in your dashboard, so you can see what customers are really asking and add the answer.
Test in your browser
The Channel Tester lets you chat with your AI or make a test call from your browser on every plan, so you can check answers before customers hear them.
Which plans include knowledge base and AI training (RAG)?
The knowledge base is included in every plan: Starter ($299/month), Growth ($549/month) and the single-channel plans (Phone Only $199/month, Website Chat Only $149/month, Text Only $99/month, WhatsApp Only, Instagram Only and Messenger Only $99/month each, Email Only $99/month). The same knowledge base powers every channel on your account, and the Channel Tester is included on every plan. See pricing.
Compare all plansWhat it doesn't do (yet)
- The AI answers only from what you have entered. If a service, price or policy isn't in the knowledge base, it won't guess.
- It doesn't browse the live web during a conversation. Answers come from the website content and documents you have added to the knowledge base.
- One knowledge base per account. A second location with different services, prices or hours is set up as its own Frontivo.io business today.
- Adding documents and pages is done in the dashboard; there's no API for adding knowledge documents yet.
More on what Frontivo.io is and isn't: Why Frontivo.io.
FAQ
Knowledge base and AI training (RAG): FAQ
Straight answers about knowledge base and AI training (RAG) in Frontivo.io.
- It means the AI looks things up before it speaks. Instead of answering from general memory, it searches your knowledge base for the pieces that match the customer's question and writes its reply from those pieces. That's why Frontivo.io's answers stay specific to your business and why a change you make is used immediately.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
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Learn more
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- How to set up an AI receptionist, step by step
- What is an AI receptionist?
- AI receptionist for small business: what to look for and how to choose
- Dental answering service
- AI answering service for auto repair shops
- AI answering service for accounting firms
- Restaurant answering service
Put knowledge base and AI training (RAG) to work today.
Website chat can be live in about 15 minutes. No credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
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