What information does it collect on a first call?

The details you choose, typically the name of the deceased, place of death, the caller's name, relationship and phone number, and whether hospice or a physician has been notified.

Can it answer questions about service times?

Yes. Add upcoming services, visitation times and locations to the knowledge base, and Frontivo answers from that information.

Can it book pre-planning appointments?

Yes. It explains your pre-planning options and books a consultation on a director's calendar.

What happens when a family asks for a director?

Frontivo transfers the call to your director (live transfer is on Growth and higher plans). If nobody is available, it takes a detailed message and texts it to you immediately.

Will callers know they are talking to an AI?

Frontivo introduces itself as a virtual assistant, and you can add an AI disclosure to the greeting. It never pretends to be human.

Does it work with my existing funeral home number?

Yes. Forward your existing number to Frontivo, or get a new number. Families keep calling the number they already know.

For funeral homes

AI Receptionist for Funeral Homes

Frontivo is a 24/7 AI receptionist and answering service for funeral homes. It answers every call with a calm, compassionate tone, takes first-call details when a family reports a death, alerts your on-call director right away, answers questions about upcoming services, visitation times and directions from your information, and books pre-planning consultations. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.

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3-day free trial · No credit card · Keep your number

Sample call Answered in seconds

Hi, my father just passed away at home. I don't know what to do.

I'm so sorry for your loss. You've reached the right place, and we'll take care of this together. May I have your father's full name?

Robert James Miller.

Thank you. Has hospice or a doctor been called, or would you like me to explain that step?

What can an AI receptionist do for a funeral home?

Compassionate first calls
When a family reports a death, it gently collects the name of the deceased, where they passed (home, hospital, hospice or care facility), the caller's name, relationship and phone number, and alerts your on-call director immediately.
Service and visitation questions
Answers questions about upcoming services, visitation hours, locations, directions and livestream links from the information you add.
Pre-planning consultations
Explains your pre-planning options and books a consultation with a director on your calendar.
Obituary and flower questions
Shares where to find obituaries and how to send flowers or donations, using your own links and policies.
After-hours coverage
Answers every call, day or night, so no family ever reaches a voicemail box.
Language support
Replies in the caller's language, which helps you serve every family in your community.
Escalation by your rules
Transfers or messages your director for anything sensitive or unusual, following the rules you set.

Why funeral homes can't afford a missed call

Families call a funeral home at the hardest moment of their lives, often in the middle of the night. A voicemail or a rushed, script-reading answering service can send them to another funeral home. At the same time, most calls are simple questions about service times, directions or obituaries, and your directors are busy with families and arrangements. Every call deserves a patient, warm answer, and the urgent ones need to reach you immediately.

How does Frontivo handle a first call in the middle of the night?

A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.

Caller
Hi, my father just passed away at home. I don't know what to do.
Frontivo AI
I'm so sorry for your loss. You've reached the right place, and we'll take care of this together. May I have your father's full name?
Caller
Robert James Miller.
Frontivo AI
Thank you. Has hospice or a doctor been called, or would you like me to explain that step?
Caller
Hospice is here with us.
Frontivo AI
That's good. What's your name and the best number to reach you, and what's the address?
Caller
Sarah Miller, 555-310-2244, 88 Birch Lane.
Frontivo AI
Thank you, Sarah. I've alerted David, our director on call, and he'll call you within the next few minutes to arrange bringing your father into our care. Please take whatever time you need with him.

How do you set up an AI receptionist for a funeral home?

1
Tell Frontivo about your funeral home: directors, locations, upcoming services, visitation hours, pre-planning options and how first calls should be handled — type them in or import a page from your website.
2
Set your rules — who to alert for first calls, when to transfer to a director, what tone to use — then test every channel in the Channel Tester.
3
Forward your funeral home line (or get a new number) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

First call procedure
Traditional funeral services
Cremation services
Memorial and celebration of life services
Pre-planning consultations
Upcoming services and visitation times
Obituaries and livestream links
Flowers and donations

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google Calendar. Books real open slots, so nothing is ever double-booked.
Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
Signed webhooks. Send every new lead and booking to the other software your funeral home runs on.

What are missed calls costing your funeral home?

Adjust the sliders to your own numbers.

Missed calls per week4

Callers who would have booked15%

Average job value$7,000

Estimated revenue lost to missed calls

$18,186/month

An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.

Stop losing these calls

Frontivo vs voicemail vs an answering service for funeral homes

Option	Cost	Hours	Channels
Voicemail	Free	24/7	Phone only
Human answering service	Per call or per minute	24/7	Phone only
In-house receptionist	Full-time salary	Business hours	One call at a time
Frontivo	Flat monthly plan	24/7	Phone, chat, SMS & social

For funeral homes the difference that matters most is the first call: Frontivo answers with a consistent, gentle tone every time and reaches your director immediately.

How much does an AI receptionist for a funeral home cost?

Most funeral homes start on Starter ($279/month): 150 AI voice minutes, 300 chat and social conversations and 200 AI text replies, with phone, chat and SMS answering included. Busier homes choose Growth ($449/month, 400 minutes, plus live call transfer, a built-in CRM and automations), and homes with several locations choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.

Compare all plans