Can an AI handle first calls with enough compassion?

Frontivo.io speaks in a calm, warm tone that you can adjust, takes the details your directors need and alerts your on-call director right away. You decide exactly how first calls are handled.

What information does it collect on a first call?

The details you choose, typically the name of the deceased, place of death, the caller's name, relationship and phone number, and whether hospice or a physician has been notified.

Can it answer questions about service times?

Yes. Add upcoming services, visitation times and locations to the knowledge base, and Frontivo.io answers from that information.

Can it book pre-planning appointments?

Yes. It explains your pre-planning options and books a consultation on a director's calendar.

What happens when a family asks for a director?

Frontivo.io transfers the call to your on-call director's number. If nobody picks up, it takes a detailed message noting who the caller wants and alerts you right away.

Will callers know they are talking to an AI?

Yes, always. The greeting on every call says it's an AI assistant, and it never pretends to be human: if someone sincerely asks, it says it's an AI and keeps helping.

Does it work with my existing funeral home number?

Yes. Forward your existing number to Frontivo.io, or get a new number. Families keep calling the number they already know.

Does it text back missed calls?

Yes. If someone calling your funeral home hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.

Can it transfer an urgent call to me live?

Yes. When a caller to your funeral home asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Does Frontivo.io work for funeral homes outside the US?

Yes. Frontivo.io serves funeral homes in almost every country (the few we don't serve are listed on the countries page). Website chat and email work everywhere; for calls and texts you get a local number in 40+ countries (some with a monthly local-number fee shown before setup) or a US number in any other country we serve. WhatsApp is coming soon. The country-by-country table is at countries.

For funeral homes

24/7 Funeral Home Answering Service for First Calls

Frontivo.io is a 24/7 AI receptionist and answering service for funeral homes. It answers calls with a calm, compassionate tone, takes first-call details when a family reports a death, alerts your on-call director right away, answers questions about upcoming services, visitation times and directions from your information, and books pre-planning consultations. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.

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14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What funeral homes say

Answered in seconds

Hi, my father just passed away at home. I don't know what to do.

I'm so sorry for your loss. You've reached the right place, and we'll take care of this together. May I have your father's full name?

Robert James Miller.

Thank you. Has hospice or a doctor been called, or would you like me to explain that step?

What can an AI receptionist do for a funeral home?

Compassionate first calls
When a family reports a death, it gently collects the name of the deceased, where they passed (home, hospital, hospice or care facility), the caller's name, relationship and phone number, and alerts your on-call director immediately.
Service and visitation questions
Answers questions about upcoming services, visitation hours, locations, directions and livestream links from the information you add.
Pre-planning consultations
Explains your pre-planning options and books a consultation with a director on your calendar.
Obituary and flower questions
Shares where to find obituaries and how to send flowers or donations, using your own links and policies.
After-hours coverage
Answers calls day or night, so families reach a calm voice instead of a voicemail box.
Language support
Answers calls in the language you choose and replies in each customer's own language in chat and texts, which helps you serve every family in your community.
Escalation by your rules
Messages your director for anything sensitive or unusual, following the rules you set (live transfer is on every phone plan).

Real clients

What funeral homes say about Frontivo.io

“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”

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Posted on Trustpilot

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Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.

Why funeral homes can't afford a missed call

Families call a funeral home at the hardest moment of their lives, often in the middle of the night. A voicemail or a rushed, script-reading answering service can send them to another funeral home. At the same time, many calls are simple questions about service times, directions or obituaries, and your directors are busy with families and arrangements. Every call deserves a patient, warm answer, and the urgent ones need to reach you immediately.

How does Frontivo.io handle a first call in the middle of the night?

Prices and names are examples — Frontivo.io only quotes the prices and details you give it.

Caller
Hi, my father just passed away at home. I don't know what to do.
AI receptionist
I'm so sorry for your loss. You've reached the right place, and we'll take care of this together. May I have your father's full name?
Caller
Robert James Miller.
AI receptionist
Thank you. Has hospice or a doctor been called, or would you like me to explain that step?
Caller
Hospice is here with us.
AI receptionist
That's good. What's your name and the best number to reach you, and what's the address?
Caller
Sarah Miller, 555-310-2244, 88 Birch Lane.
AI receptionist
Thank you, Sarah. I've flagged this for our director on call right now, and they'll call you back shortly to arrange bringing your father into our care. Please take whatever time you need with him.

How do you set up an AI receptionist for a funeral home?

1
Tell Frontivo.io about your funeral home: directors, locations, upcoming services, visitation hours, pre-planning options and how first calls should be handled — type them in or import a page from your website.
2
Set your rules — who to alert for first calls, when to transfer to a director, what tone to use — then test every channel in the Channel Tester.
3
Forward your funeral home line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

First call procedure
Traditional funeral services
Cremation services
Memorial and celebration of life services
Pre-planning consultations
Upcoming services and visitation times
Obituaries and livestream links
Flowers and donations

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
Zapier, webhooks and API. Send every new lead and booking to the other software your funeral home runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.

What are missed calls costing your funeral home?

Adjust the sliders to your own numbers.

Missed calls per week4

Callers who would have booked15%

Average job value$7,000

Estimated extra revenue if those callers book

$18,186/month

Phone Only plan: -$199
Net per month: $17,987

Pays for itself after 1 job a month.

An estimate from your own numbers, not a promise. Prices in US dollars.

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Frontivo.io vs voicemail vs an answering service for funeral homes

Voicemail
Cost
Free
Hours
24/7
Books on your calendar
No
Knows your urgent calls
No
Channels
Phone only
Human answering service (Ruby, Smith.ai)
Cost
Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
Hours
24/7
Books on your calendar
Often (Calendly or Google Calendar)
Knows your urgent calls
Follows your script
Channels
Phone; live chat or texts with some providers
In-house receptionist
Cost
About $4,500/mo in the US (median pay $38,010/yr plus benefits)
Hours
Business hours
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
One call at a time
Frontivo.io
Cost
From $99/mo for phone; $299/mo for phone, chat and text; usage included
Hours
24/7
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Swipe the table sideways to see every column →

Option	Cost	Hours	Books on your calendar	Knows your urgent calls	Channels
Voicemail	Free	24/7			Phone only
Human answering service (Ruby, Smith.ai)	Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls	24/7	Often (Calendly or Google Calendar)	Follows your script	Phone; live chat or texts with some providers
In-house receptionist	About $4,500/mo in the US (median pay $38,010/yr plus benefits)	Business hours			One call at a time
Frontivo.io	From $99/mo for phone; $299/mo for phone, chat and text; usage included	24/7			Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.

For funeral homes the difference that matters most is the first call: Frontivo.io answers with a consistent, gentle tone and reaches your director right away.

How much does a funeral home answering service cost with Frontivo.io?

Funeral homes can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your team, appointment reminders and the Leads and Customers pages. Homes that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.

Compare all plans

FAQ

Funeral Homes: FAQ

Straight answers about how Frontivo.io works for funeral homes.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Frontivo.io speaks in a calm, warm tone that you can adjust, takes the details your directors need and alerts your on-call director right away. You decide exactly how first calls are handled.
Yes. If someone calling your funeral home hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.
Yes. When a caller to your funeral home asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Keep exploring

Related industries

All industries

The features behind it

All features

Guides for funeral homes

Your AI receptionist is ready

Answer calls 24/7.

Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.

Start free trial Try the live demo

14-day free trial
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Cancel anytime

Several locations, a team, or a custom setup? Talk to sales

24/7 Funeral Home Answering Service for First Calls

What can an AI receptionist do for a funeral home?

What funeral homes say about Frontivo.io

Why funeral homes can't afford a missed call

How does Frontivo.io handle a first call in the middle of the night?

How do you set up an AI receptionist for a funeral home?

Works with the tools you already use

What are missed calls costing your funeral home?

Frontivo.io vs voicemail vs an answering service for funeral homes

How much does a funeral home answering service cost with Frontivo.io?

Funeral Homes: FAQ

01Can an AI handle first calls with enough compassion?

02What information does it collect on a first call?

03Can it answer questions about service times?

04Can it book pre-planning appointments?

05What happens when a family asks for a director?

06Will callers know they are talking to an AI?

07Does it work with my existing funeral home number?

08How much does a funeral home answering service cost?

09Does it text back missed calls?

10Can it transfer an urgent call to me live?

11Does Frontivo.io work for funeral homes outside the US?

Keep exploring

Related industries

The features behind it

Guides for funeral homes

Answer calls 24/7.