How does it handle a caller who just had an accident?

It tells anyone who is injured to call 911, gives the 24/7 claims number for their carrier from your list, and sends a message to your claims-help team right away.

Can it route personal and commercial lines separately?

Yes. You set rules for each line of business, and Frontivo sends callers to the right agent or team, by transfer or message.

Can it take policy-change and certificate requests?

Yes. It collects the policy details and the change needed, and sends a complete request to your service team.

Does it integrate with my agency management system?

On Growth and higher plans Frontivo can send every new lead, booking and service request to your other software through signed webhooks. Ask the team about your specific system.

What happens when a client asks for their agent?

Frontivo transfers the call to the agent or your office (live transfer is on Growth and higher plans). If nobody is available, it takes a detailed message and texts it to you immediately.

Does it work with my existing agency number?

Yes. Forward your existing number to Frontivo, or get a new number. Clients keep calling the number they already know.

For insurance agencies

AI Receptionist for Insurance Agencies

Frontivo is a 24/7 AI receptionist and answering service for insurance agencies. It answers every call, website chat and text in seconds, collects the details your agents need for auto, home, life and business quote requests, books policy reviews and quote calls on your calendar, takes policy-change and claim messages, and gives callers your carriers' 24/7 claims numbers. It never quotes premiums or binds coverage. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.

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3-day free trial · No credit card · Keep your number

Sample call Answered in seconds

Hi, my auto policy is renewing and the price went way up. Can you give me a quote?

I can get that started for you. A licensed agent will prepare the quote. How many vehicles and drivers would you like covered?

Two cars and two drivers, me and my wife.

Thanks. What are the years, makes and models, and when does your current policy renew?

What can an AI receptionist do for an insurance agency?

Quote intake
Collects the details your agents need for a quote, like vehicles and drivers, property details or business type, so the producer can call back ready to quote.
Policy review and quote call booking
Books annual reviews, new-quote calls and renewal conversations on the right agent's calendar and texts a confirmation.
Claims first steps
Gives callers the 24/7 claims number for their carrier from your list, takes a message for your claims-help team, and tells anyone with injuries to call 911.
Service requests
Takes messages for policy changes, adding a vehicle or driver, certificates of insurance and billing questions, and routes them to your service team.
Line-of-business routing
Sends personal lines, commercial lines and life and health callers to the right person by your rules.
After-hours coverage
Answers nights and weekends, when many people shop for insurance, and books a quote call for the next business day.
No quotes or binding
It never quotes premiums, binds coverage or gives coverage advice. Those always go to a licensed agent.

Why insurance agencies lose quotes to missed calls

People shopping for insurance call several agencies and usually go with the first one that calls back with a quote. Your producers are on quote calls, your service staff are handling endorsements and certificates, and a new prospect gets voicemail. Existing clients calling after an accident want to know what to do next, and a slow answer hurts retention. Every missed call is either a lost new policy or a frustrated client.

How does Frontivo handle an auto insurance quote request on a Sunday?

A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.

Caller
Hi, my auto policy is renewing and the price went way up. Can you give me a quote?
Frontivo AI
I can get that started for you. A licensed agent will prepare the quote. How many vehicles and drivers would you like covered?
Caller
Two cars and two drivers, me and my wife.
Frontivo AI
Thanks. What are the years, makes and models, and when does your current policy renew?
Caller
2021 Honda CR-V and 2018 Toyota Camry. It renews on the 15th.
Frontivo AI
Got it. Jessica, one of our agents, has time for a quote call Monday at 10:00 AM or 1:30 PM. Which works better?
Caller
1:30.
Frontivo AI
You're booked with Jessica on Monday at 1:30 PM. Please have your current declarations page handy. I've texted you a confirmation with a link to upload it ahead of time.

How do you set up an AI receptionist for an insurance agency?

1
Tell Frontivo about your agency: agents, lines of business, carriers and their claims numbers, hours and the details you collect for each quote type — type them in or import a page from your website.
2
Set your rules — which callers go to personal or commercial lines, when to transfer to an agent, which appointments can be booked — then test every channel in the Channel Tester.
3
Forward your agency line (or get a new number) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

Auto insurance quotes
Homeowners and renters insurance
Life insurance
Commercial and business insurance
Policy changes and endorsements
Certificates of insurance
Carrier claims phone numbers
Billing and payment questions

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google Calendar. Books real open slots, so nothing is ever double-booked.
Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
Signed webhooks. Send every new lead and booking to the other software your insurance agency runs on.

What are missed calls costing your insurance agency?

Adjust the sliders to your own numbers.

Missed calls per week10

Callers who would have booked25%

Average job value$1,200

Estimated revenue lost to missed calls

$12,990/month

An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.

Stop losing these calls

Frontivo vs voicemail vs an answering service for insurance agencies

Option	Cost	Hours	Channels
Voicemail	Free	24/7	Phone only
Human answering service	Per call or per minute	24/7	Phone only
In-house receptionist	Full-time salary	Business hours	One call at a time
Frontivo	Flat monthly plan	24/7	Phone, chat, SMS & social

For insurance agencies the difference that matters most is speed to quote: Frontivo collects the quote details and books the call on first contact, so your producer calls back ready.

How much does an AI receptionist for an insurance agency cost?

Most agencies start on Growth ($449/month): 400 AI voice minutes, 800 chat and social conversations and 600 AI text replies, plus a built-in CRM, renewal and follow-up automations and live call transfer to your agents. Solo agents can start on Starter ($279/month, 150 voice minutes, phone, chat and SMS included), and multi-office agencies choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.

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