Refund Policy

We want you to be happy with Frontivo. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles payments, invoices, and refunds.

1. 14-day money-back guarantee

If Frontivo isn't right for you, you can request a full refund within 14 days of your first payment for a new subscription, whether you chose monthly or annual billing. No questions asked.

2. Cancelling after 14 days

You can cancel anytime from Settings › Billing › Manage billing. Your plan stays active until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for the rest of a period already started.

3. Usage above your plan

Charges for usage above your plan's monthly allowance (extra voice minutes, conversations, or text replies) are for service already delivered and aren't refundable, except where we charged you in error.

4. How to request a refund

• Email support@frontivo.io from your account email, or reply to your Paddle receipt.
• Refunds go back to your original payment method, usually within 5-10 business days.
• Charges made in error are always refunded in full.

This policy doesn't limit any rights you have under consumer law. See also our Terms of Service.