How does it handle pet emergencies?

You define what counts as an emergency. During hours Frontivo transfers or alerts your team right away, and after hours it gives owners your partner emergency hospital's address and number and texts it to them.

Can it book appointments for different species and visit types?

Yes. It books the right visit type and length for each species you see, using real availability on your calendar.

Can it send vaccine and appointment reminders?

Yes, on Growth and higher plans Frontivo sends automated reminders and review requests by text.

Does it integrate with my practice management software?

Frontivo books into Google Calendar and its own calendar, and on Growth and higher plans can send every booking to your other software through signed webhooks. Ask the team about your specific system.

What happens when a pet owner asks for a person?

Frontivo transfers the call to your front desk (live transfer is on Growth and higher plans). If nobody is available, it takes a detailed message and texts it to you immediately.

Does it work with my existing clinic number?

Yes. Forward your existing number to Frontivo, or get a new number. Clients keep calling the number they already know.

For veterinary clinics

AI Receptionist for Veterinary Clinics

Frontivo is a 24/7 AI receptionist and veterinary answering service. It answers every call, chat and text in seconds, books wellness exams, vaccines and sick visits on your real schedule, answers questions about services, pricing you choose to share, hours and new-client paperwork, takes refill and records requests as messages, and sends pet emergencies straight to your team or your partner emergency hospital. It never gives veterinary advice. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.

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3-day free trial · No credit card · Keep your number

Sample call Answered in seconds

Hi, my dog just ate a bunch of chocolate. Is he going to be okay?

I'm sorry, that's scary. Possible poisoning is treated as an emergency. How much did he eat, what kind of chocolate, and how much does he weigh?

Maybe half a bar of dark chocolate. He's about 20 pounds.

Thank you. The clinic is closed right now, so please take him to Northside Animal ER at 400 River Road. Their number is 555-600-9100. I've texted you the address and a note to call on the way. You can also call the ASPCA Animal Poison Control line.

What can an AI receptionist do for a veterinary clinic?

Appointment booking
Books wellness exams, vaccines, dental cleanings, sick visits and surgery consults into open slots and texts the owner a confirmation.
Emergency routing
Recognizes emergencies you define, like trouble breathing, poisoning, hit by a car or bloat signs, and gives your emergency instructions or your partner ER hospital's address and number right away.
New-client questions
Answers which species you see, your services, hours, location and what to bring to the first visit, from your own information.
Refill and records requests
Takes medication refill and vaccine-record requests as detailed messages for your team, without approving anything.
Boarding and grooming
Answers questions and takes bookings for boarding, grooming and daycare if you offer them.
After-hours coverage
Answers every night and weekend call and books the next available visit instead of a voicemail.
No veterinary advice
It never diagnoses, recommends medication or doses. Medical questions go to your veterinary team.

Why vet clinics miss so many calls

Veterinary front desks juggle check-ins, check-outs, payments and a phone that rings constantly with vaccine questions, refill requests and appointment changes. Worried pet owners who can't get through call the next clinic. After hours, owners need to know right away whether and where to take their pet, and a voicemail doesn't help. Every missed call is a missed visit, a lost new client, or a frightened owner.

How does Frontivo handle a worried pet owner after hours?

A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.

Caller
Hi, my dog just ate a bunch of chocolate. Is he going to be okay?
Frontivo AI
I'm sorry, that's scary. Possible poisoning is treated as an emergency. How much did he eat, what kind of chocolate, and how much does he weigh?
Caller
Maybe half a bar of dark chocolate. He's about 20 pounds.
Frontivo AI
Thank you. The clinic is closed right now, so please take him to Northside Animal ER at 400 River Road. Their number is 555-600-9100. I've texted you the address and a note to call on the way. You can also call the ASPCA Animal Poison Control line.
Caller
Okay, we're leaving now.
Frontivo AI
I've also sent your details to Dr. Rivera so the team can follow up with you tomorrow. I hope he's okay.

How do you set up an AI receptionist for a veterinary clinic?

1
Tell Frontivo about your clinic: veterinarians, species you see, appointment types and lengths, hours, new-client instructions and your partner emergency hospital — type them in or import a page from your website.
2
Set your rules — what counts as a pet emergency, when to transfer to your team, which visits can be booked — then test every channel in the Channel Tester.
3
Forward your clinic line (or get a new number) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

Wellness exams
Vaccines
Sick and injury visits
Dental cleanings
Spay and neuter surgery
Prescription refill requests
Emergency instructions and partner ER hospital
Boarding and grooming

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google Calendar. Books real open slots, so nothing is ever double-booked.
Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
Signed webhooks. Send every new lead and booking to the other software your veterinary clinic runs on.

What are missed calls costing your veterinary clinic?

Adjust the sliders to your own numbers.

Missed calls per week15

Callers who would have booked35%

Average job value$180

Estimated revenue lost to missed calls

$4,092/month

An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.

Stop losing these calls

Frontivo vs voicemail vs an answering service for veterinary clinics

Option	Cost	Hours	Channels
Voicemail	Free	24/7	Phone only
Human answering service	Per call or per minute	24/7	Phone only
In-house receptionist	Full-time salary	Business hours	One call at a time
Frontivo	Flat monthly plan	24/7	Phone, chat, SMS & social

For vet clinics the difference that matters most is emergency guidance: Frontivo gives owners your emergency instructions immediately instead of leaving them on hold or at a voicemail.

How much does an AI receptionist for a vet clinic cost?

Most clinics start on Growth ($449/month): 400 AI voice minutes, 800 chat and social conversations and 600 AI text replies, plus vaccine and appointment reminders, review requests, a built-in CRM and live call transfer to your team. Smaller practices can start on Starter ($279/month, 150 voice minutes, phone, chat and SMS included), and multi-location practices choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.

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