One inbox for your calls, chats, texts and messages, with transcripts and AI summaries
Everything Frontivo.io's AI receptionist handles, on every channel, lands in one inbox. Phone calls, website chat and voice, and email are answered today; texting switches on after carrier approval where your number needs it (every US business number does). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge. Each conversation has the full transcript and a short AI summary, so you can see in seconds what a customer wanted and what the AI did. Your team can take over any chat, text or email, hand it back, assign conversations to each other and search past conversations. Included in every plan, with a 14-day free trial.
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What is a unified inbox for an AI receptionist?
A unified inbox is a single view that gathers a business's customer conversations from every channel (phone calls, website chat and voice, text messages, WhatsApp, Instagram DMs, Facebook Messenger and email) in one place, instead of a separate app for each. In Frontivo.io every conversation the AI receptionist handles appears there with a full transcript, a short AI summary, the customer's details and its current status, and team members can read, take over, assign and search from the same screen.
How the unified inbox works
- 1
A customer calls, chats, texts or messages your business on any channel Frontivo.io answers.
- 2
The AI handles the conversation and it appears in your inbox, labelled with the channel it came from.
- 3
When the conversation ends, Frontivo.io writes a short AI summary of what the customer wanted and how it ended.
- 4
Phone calls are transcribed in full, so you can read exactly what was said without listening to a recording.
- 5
Your team is notified when a conversation needs a person, by email, text message or desktop notification.
- 6
Open any website chat, text or social conversation, take over from the AI and reply to the customer yourself. Hand it back to the AI when you're done.
- 7
Message a customer first with New message, by text, WhatsApp, Messenger, Instagram or email, and choose whether the AI or your team answers their reply.
- 8
Assign the conversation to a team member and update its status so nothing is forgotten.
- 9
Search past conversations whenever you need to check what was said, and on Growth see the bigger picture in the analytics dashboard.
What the unified inbox can do
Every channel in one place
Phone, website chat and voice, text messages, WhatsApp, Instagram, Messenger and email, all in one list with the channel marked on each conversation.
Full transcripts
Every phone call and voice conversation is transcribed word for word, and every chat and text is saved in full.
AI summaries on every plan
A short plain-language summary on every conversation tells you what the customer wanted and how it ended, so you can decide in seconds whether it needs you.
Take over and hand back
Step into any chat, text or social conversation, reply as your team, and hand it back to the AI when done.
Message a customer first
Start a conversation with one customer by text, WhatsApp, Messenger, Instagram or email. Each app's own rules apply, the AI can write the message for you in the customer's language, and their reply lands in the same conversation.
Assign and track status
Give a conversation to the right person and keep its status current so follow-ups don't slip.
Search
Find past conversations when a customer calls back or you need to check what was promised.
Team users and roles
Starter includes 3 users, Growth 5 and the single-channel plans 2, with owner, co-owner, admin and team member roles so each person sees what they should.
Analytics and export
On Growth, an analytics dashboard with CSV export shows how your channels are performing, including booked revenue by channel.
Which plans include unified inbox, transcripts and AI summaries?
The unified inbox, full transcripts and AI summaries are included in every plan, including the single-channel plans. Team users: Starter ($299/month) includes 3, Growth ($549/month) includes 5 and the single-channel plans include 2. The analytics dashboard with CSV export and booked revenue by channel are on Growth. See pricing.
Compare all plansWhat it doesn't do (yet)
- Calls are transcribed and summarised. Audio is recorded only if you turn call recording on, and then it plays right next to the transcript for 90 days.
- One inbox per business location today. If you run several locations, each is its own Frontivo.io account with its own inbox; one login for all locations is coming soon.
- The analytics dashboard and CSV export are on Growth. Starter and the single-channel plans get the inbox without the analytics dashboard.
- The REST API (Growth) covers leads and appointments, not full conversation transcripts. Signed webhooks send each conversation's summary to your own tools, and analytics export to CSV.
More on what Frontivo.io is and isn't: Why Frontivo.io.
FAQ
Unified inbox, transcripts and AI summaries: FAQ
Straight answers about unified inbox, transcripts and AI summaries in Frontivo.io.
- Every channel on your plan: phone calls, website chat and voice, text messages, and WhatsApp, Instagram DM, Facebook Messenger and email where they're included. They all appear in the same list, each marked with its channel.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related features
- Human handoff and live call transfer
- AI email replies
- Lead qualification and capture
- Integrations and automations
Learn more
- How to stop missing calls at a small business
- The benefits of an AI receptionist, and the honest drawbacks
- How do AI receptionists work?
- AI receptionist for small business: what to look for and how to choose
- Property management answering service
- Real estate answering service
- Insurance agency answering service
- AI receptionist for cleaning companies
Put unified inbox, transcripts and AI summaries to work today.
Website chat can be live in about 15 minutes. No credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales