Can it tell callers which brands I service?

Yes. You list your brands and appliance types, and it confirms or politely declines.

Does the technician get the appliance details first?

Frontivo.io collects the brand, model number and symptoms, so your technician can check parts before the visit.

Does it explain my diagnostic fee?

Yes, including whether it's credited toward the repair.

How does it handle warranty repairs?

It asks whether the appliance is under a manufacturer or home warranty and follows your process for each.

Can it schedule return visits for parts?

Yes. It answers part-status questions and books the follow-up visit.

Does it work after hours?

Yes. It answers nights, weekends and holidays at no extra charge, collects the appliance, brand, model and symptoms, and books the visit into your next open slot; urgent jobs you define are alerted or transferred to your team right away.

How long does setup take?

Website chat can be live in about 15 minutes for most businesses. For calls, forward your existing line, or get a new number (in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds).

How much does an AI answering service for appliance repair cost per month?

For an appliance repair company, the price depends mostly on which channels your customers use and how many calls you get each month. Frontivo.io's Phone Only plan is $199/month with 300 AI voice minutes (about 100 calls), live call transfer and missed-call text-back. Starter is $299/month and adds website chat and texting; Growth is $549/month and adds Instagram, Messenger and email. Prices are in US dollars, there is no setup fee or contract, and every plan starts with a 14-day free trial with no card. See pricing.

Does it text back missed calls?

Yes. If someone calling your appliance repair company hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.

Can it transfer an urgent call to me live?

Yes. When a caller to your appliance repair company asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Does Frontivo.io work for appliance repair outside the US?

Yes. Frontivo.io serves appliance repair in almost every country (the few we don't serve are listed on the countries page). Website chat and email work everywhere; for calls and texts you get a local number in 40+ countries (some with a monthly local-number fee shown before setup) or a US number in any other country we serve. WhatsApp is coming soon. The country-by-country table is at countries.

For appliance repair

Appliance Repair Answering Service & AI Receptionist

Frontivo.io is a 24/7 AI receptionist and answering service for appliance repair companies. It answers calls, chats and texts, collects the appliance type, brand, model and symptoms, explains your diagnostic fee and warranty policy, and books repair visits on your calendar — so technicians arrive with the right parts. Phone answering starts at $99/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.

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14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What appliance repair say

Answered in seconds

My refrigerator stopped cooling. The freezer still works.

Sorry about that. What brand is it, and do you know roughly how old it is?

Samsung, about six years.

We service Samsung. If you can, check the model number on the sticker inside the door — it helps the technician bring the likely parts.

What can an AI receptionist do for an appliance repair business?

Brand and model intake
Asks appliance type, brand, model number (and where to find it), age and symptoms.
Brand coverage answers
Confirms which brands and appliance types you service — and politely declines the ones you don't.
Diagnostic fee and policy
Explains your diagnostic fee and whether it's credited toward the repair.
Urgency
Prioritizes food-loss (fridge/freezer) and leaking appliances according to your rules.
Warranty calls
Separates manufacturer-warranty and home-warranty calls from paid repairs and follows your process for each.
Parts follow-ups
Answers "has my part arrived?" and books the return visit.
Maintenance
Books dryer-vent cleaning and preventive maintenance.

Real clients

What appliance repair say about Frontivo.io

“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”

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Posted on Trustpilot

Read all reviews

Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.

Why appliance repair companies lose calls

When the fridge stops cooling or the washer floods, customers want a repair time today and a clear diagnostic fee. Technicians spend the day in homes, so calls go unanswered — and customers often book the first company that confirms they service their brand. Missing information (model, symptoms) also leads to wasted return trips for parts.

How does Frontivo.io book a refrigerator repair?

Prices and names are examples — Frontivo.io only quotes the prices and details you give it.

Caller
My refrigerator stopped cooling. The freezer still works.
AI receptionist
Sorry about that. What brand is it, and do you know roughly how old it is?
Caller
Samsung, about six years.
AI receptionist
We service Samsung. If you can, check the model number on the sticker inside the door — it helps the technician bring the likely parts.
Caller
It's RF28R7201SR.
AI receptionist
Our diagnostic visit is $149, credited toward the repair if you go ahead. I have today from 2:00 to 4:00 PM Eastern or tomorrow 8:00 to 10:00 AM Eastern.
Caller
Today, please.
AI receptionist
Sure. What name and email should I put on the booking?
Caller
Tom Reyes, tom.reyes@example.com.
AI receptionist
Booked for today, 2:00–4:00 PM Eastern. Tip: keep the fridge door closed to keep food cold longer.

How do you set up an AI receptionist for an appliance repair company?

1
Tell Frontivo.io about your appliance repair company: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

Refrigerator and freezer repair
Washer and dryer repair
Dishwasher repair
Oven, range and cooktop repair
Microwave repair
Ice maker repair
Dryer vent cleaning
Brands serviced

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
Zapier, webhooks and API. Send every new lead and booking to the other software your appliance repair company runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.

What are missed calls costing your appliance repair company?

Adjust the sliders to your own numbers.

Missed calls per week12

Callers who would have booked35%

Average job value$275

Estimated extra revenue if those callers book

$5,001/month

Phone Only plan: -$199
Net per month: $4,802

Pays for itself after 1 job a month.

An estimate from your own numbers, not a promise. Prices in US dollars.

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Frontivo.io vs voicemail vs an answering service for appliance repair

Voicemail
Cost
Free
Hours
24/7
Books on your calendar
No
Knows your urgent calls
No
Channels
Phone only
Human answering service (Ruby, Smith.ai)
Cost
Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
Hours
24/7
Books on your calendar
Often (Calendly or Google Calendar)
Knows your urgent calls
Follows your script
Channels
Phone; live chat or texts with some providers
In-house receptionist
Cost
About $4,500/mo in the US (median pay $38,010/yr plus benefits)
Hours
Business hours
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
One call at a time
Frontivo.io
Cost
From $99/mo for phone; $299/mo for phone, chat and text; usage included
Hours
24/7
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Swipe the table sideways to see every column →

Option	Cost	Hours	Books on your calendar	Knows your urgent calls	Channels
Voicemail	Free	24/7			Phone only
Human answering service (Ruby, Smith.ai)	Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls	24/7	Often (Calendly or Google Calendar)	Follows your script	Phone; live chat or texts with some providers
In-house receptionist	About $4,500/mo in the US (median pay $38,010/yr plus benefits)	Business hours			One call at a time
Frontivo.io	From $99/mo for phone; $299/mo for phone, chat and text; usage included	24/7			Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.

For appliance repair the key difference is complete intake: Frontivo.io collects model numbers and symptoms before the visit, cutting return trips.

How much does an AI receptionist for appliance repair cost?

Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call number, missed-call text-back and appointment reminders. Appliance repair businesses who also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Other single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.

Compare all plans

FAQ

Appliance Repair: FAQ

Straight answers about how Frontivo.io works for appliance repair.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Yes. You list your brands and appliance types, and it confirms or politely declines.
Website chat can be live in about 15 minutes for most businesses. For calls, forward your existing line, or get a new number (in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds).
For an appliance repair company, the price depends mostly on which channels your customers use and how many calls you get each month. Frontivo.io's Phone Only plan is $199/month with 300 AI voice minutes (about 100 calls), live call transfer and missed-call text-back. Starter is $299/month and adds website chat and texting; Growth is $549/month and adds Instagram, Messenger and email. Prices are in US dollars, there is no setup fee or contract, and every plan starts with a 14-day free trial with no card. See pricing.
Yes. If someone calling your appliance repair company hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.
Yes. When a caller to your appliance repair company asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Keep exploring

Related industries

All industries

The features behind it

All features

Guides for appliance repair

Your AI receptionist is ready

Answer calls 24/7.

Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.

Start free trial Try the live demo

14-day free trial
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Several locations, a team, or a custom setup? Talk to sales

Appliance Repair Answering Service & AI Receptionist

What can an AI receptionist do for an appliance repair business?

What appliance repair say about Frontivo.io

Why appliance repair companies lose calls

How does Frontivo.io book a refrigerator repair?

How do you set up an AI receptionist for an appliance repair company?

Works with the tools you already use

What are missed calls costing your appliance repair company?

Frontivo.io vs voicemail vs an answering service for appliance repair

How much does an AI receptionist for appliance repair cost?

Appliance Repair: FAQ

01Can it tell callers which brands I service?

02Does the technician get the appliance details first?

03Does it explain my diagnostic fee?

04How does it handle warranty repairs?

05Can it schedule return visits for parts?

06Does it work after hours?

07How long does setup take?

08How much does an AI answering service for appliance repair cost per month?

09Does it text back missed calls?

10Can it transfer an urgent call to me live?

11Does Frontivo.io work for appliance repair outside the US?

Keep exploring

Related industries

The features behind it

Guides for appliance repair

Answer calls 24/7.