Cookie Policy

This Cookie Policy explains how Frontivo.io uses cookies and similar technologies on our website and in our dashboard, and works alongside our Privacy Policy.

1. What cookies are

Cookies are small text files placed on your device that let a website remember information between visits. We also use similar technologies like local storage for the same purposes.

2. How we use them

• Strictly necessary: keeping you signed in to the dashboard, remembering security tokens, and load-balancing — the Service cannot function without these. If you turn on phone alerts, our cookie frontivo_push_device (kept for a year) and a note in your browser's local storage remember which device it is and who turned them on, so logging out stops them there.
• Preferences: remembering settings like which dashboard view or theme you last used, and when our chat's welcome message last showed or whether you closed it, so it doesn't keep popping up (see 2a: our own chat works the same way).
• Analytics (only with your consent): Google Analytics cookies (named _ga and _ga_…) that help us understand how visitors use the website and dashboard so we can improve them.
• Analytics: pricing test (only with your consent): our own cookie fv_pl_test, kept for 60 days. When we try a new plan on our pricing page, it remembers which of two versions of the page you were shown ("lite" or "control", picked at random), so you see the same one on every visit and we can compare how the two versions do. If you start a free trial or buy a plan, the version is saved with your account for that comparison and the same plans stay open to you. It isn't shared with anyone; the version is also sent to Google Analytics with page visits and button clicks while you allow analytics. The plans and prices on the version you see are the ones you can buy.
• Advertising (only with your consent): when we run ads for Frontivo.io on Facebook and Instagram, we use the Meta Pixel to see whether those ads bring visitors and signups, and to show our ads to people who visited our website. It loads only after you click "Accept all", and never if your browser sends a Global Privacy Control signal. Meta then sets its cookies _fbp (and _fbc if you came from one of our ads) and receives the page you visited, your IP address and your browser. If you then start a free trial, our server also tells Meta that a trial started, with your email address as a one-way hash (never the address itself), your IP address and browser, and those two cookie values, so Meta can match it to its own accounts. It is never used in our dashboard, in the chat on our customers' websites, or on pages with a private link, and no conversations, business or customer data are sent. Meta's use is covered by Meta's Privacy Policy.
• Referral (only if you arrive through a partner's link): our own cookie frontivo_ref, kept for 60 days. When you open a Frontivo.io affiliate partner's referral link, it remembers which partner sent you, so they are credited if you sign up. We count each such visit once a day using a one-way hash of your IP address and browser (never the IP address itself), and delete those counts after 395 days. It isn't used for advertising.
• Which of our ads brought you (only if you open one of our tagged links): our own cookie frontivo_src, kept for 30 days. When you arrive on our website through one of our own ads or campaign links, it remembers that link's campaign tags (such as utm_source=meta and utm_campaign=industry_test) and the page you landed on. If you then start a free trial, they are saved with your account so we can see which of our ads bring signups, and the cookie is deleted. Nothing else about you is stored in it, and it isn't shared with anyone or used to show you ads. It isn't set if you clicked "Reject" or your browser sends a Global Privacy Control signal (and isn't used if you do so before signing up). In the EU, the European Economic Area, the UK and Switzerland, it is set only after you accept analytics cookies.
• Discount code (only if you open a link with one): our own cookie frontivo_promo, kept for 30 days. It remembers a discount code from a sign-up link so Plan & Billing can fill it in for you. It isn't shared with anyone or used for advertising.
• Our product videos (only if you press play): the videos on our website (such as the homepage, the languages page and help guides) show our own picture until you press play. Only then do they load from YouTube, in its privacy-enhanced mode (youtube-nocookie.com). From that point YouTube (Google) may store data in your browser and receives your IP address, under Google's privacy policy. If you don't press play, nothing is loaded from YouTube.

We do not sell your information, we show no one else's ads on our website, and we never turn on Google's advertising features. The only advertising cookies are Meta's, for our own ads, and only if you accept them.

2a. The chat on our customers' websites

Businesses that use Frontivo.io can add our chat to their own websites. Inside that chat we run no Google Analytics and set no analytics or advertising cookies. The chat keeps a few items in your browser's local storage and session storage, only for that business's chat, so it works the way you expect:

• the chat you have going, so it reopens if you change page or reload (a new chat starts after 30 minutes without activity);
• when the welcome message last showed, or whether you closed it, so it appears only as often as that business chose: on every page, once per visit (cleared when you close the tab), once a day or once a week;
• after you give that business your name and contact details in the chat, a signed code so your next chat with them on the same device starts with those details and you aren't asked again. It's kept for up to 90 days after your last chat. To remove it, click "Not you?" at the top of a new chat, or clear your browser's data for the site.

3. Your choice about analytics and advertising cookies

When you first visit our website, a small banner asks whether you allow analytics cookies. Until you click "Accept analytics", no analytics cookies are set. While we run ads on Facebook and Instagram, the banner asks about both instead: "Accept all" allows analytics and advertising, "Analytics only" allows just analytics, and "Reject" allows neither. Nothing is sent to Meta unless you click "Accept all". If you click "Reject" (or don't choose), Google Analytics isn't loaded at all, so nothing about your visit is sent to Google. Pages whose web address contains a private link or code (like a password reset) are never reported.

We remember your choice for 12 months in a cookie called frontivo_consent (and your advertising choice in frontivo_ads_consent), so we don't ask on every page. To change your mind at any time, click "Cookie settings" at the bottom of any page on our website and pick again. Choosing "Reject" later also stops Google Analytics, deletes its cookies and the pricing-test cookie from your browser, and stops the Meta Pixel and deletes Meta's cookies (as does "Analytics only").

4. Managing cookies in your browser

Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may prevent you from logging in or using parts of the Service correctly.

5. Changes

We may update this policy as our use of cookies changes; the "Last updated" date above reflects the most recent revision.

6. Contact

Questions can be sent to support@frontivo.io.