AI Receptionist for Property Management
Frontivo is a 24/7 AI receptionist and answering service for property management companies. It answers every tenant, owner and prospect call, chat and text in seconds, triages maintenance requests so true emergencies like flooding, no heat or a gas smell reach your on-call team right away, logs routine requests with all the details, answers leasing questions and books showings on your calendar. Plans start at $279/month with phone, chat and text answering included, and every plan starts with a 3-day free trial.
3-day free trial · No credit card · Keep your number
Hi, water is dripping from my bathroom ceiling. I'm in unit 4B at Maple Court.
Thanks for calling. Is water actively coming through, and is it near any lights or outlets?
It's dripping pretty steadily, but not near the lights.
Understood. That counts as an emergency, so I'm alerting our on-call maintenance technician now. Can you put a bucket under it and move anything valuable? Also, do we have permission to enter if you're not home?
What can an AI receptionist do for a property management company?
Maintenance emergency triage
Asks the questions you define and routes true emergencies like flooding, no heat in winter, a gas smell or a lockout straight to your on-call team, while logging routine requests for the morning.
Detailed maintenance requests
Collects the property, unit, problem, photos by text if needed, access permission and best contact time, so the right vendor can go out prepared.
Leasing inquiries and showings
Answers questions about available units, rent, pet policy and requirements from your listings, and books showings on your leasing agents' calendars.
Owner and tenant questions
Answers common questions about rent due dates, portals and policies from your information, and routes account-specific questions to your team.
After-hours coverage
Answers every night and weekend call, so emergencies get handled and prospects get a reply while they're still looking.
No payments
It doesn't take rent payments. It can share your tenant portal link and explain how to pay.
Language support
Replies in the caller's language, which helps with a diverse tenant base.
Why property managers are always behind on calls
A property manager's phone mixes very different calls: a tenant with a leaking ceiling, a prospect wanting a showing, an owner asking about a statement and a vendor confirming a visit. After hours, maintenance emergencies can't wait, but most calls aren't emergencies at all, and a traditional answering service wakes up your on-call tech for a dripping faucet. Meanwhile leasing inquiries that go to voicemail rent somewhere else.
How does Frontivo handle a leak reported at midnight?
A sample conversation. Prices and names are examples — Frontivo only quotes the prices and details you give it.
Caller
Hi, water is dripping from my bathroom ceiling. I'm in unit 4B at Maple Court.
Frontivo AI
Thanks for calling. Is water actively coming through, and is it near any lights or outlets?
Caller
It's dripping pretty steadily, but not near the lights.
Frontivo AI
Understood. That counts as an emergency, so I'm alerting our on-call maintenance technician now. Can you put a bucket under it and move anything valuable? Also, do we have permission to enter if you're not home?
Caller
Yes, you can enter.
Frontivo AI
Thank you. I've sent the details for unit 4B to Jake, our on-call tech, and he'll call you within 15 minutes. I've also texted you a copy of your request. If you see water near electrical fixtures, turn off that circuit and stay clear.
How do you set up an AI receptionist for a property management company?
- 1
Tell Frontivo about your portfolio: properties, available units, leasing requirements, office hours, maintenance policies and what counts as an emergency — type them in or import a page from your website.
- 2
Set your rules — which requests go to the on-call team, which get logged for business hours, when to transfer to a person — then test every channel in the Channel Tester.
- 3
Forward your office line (or get a new number) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Available units and rent
- Application requirements and fees
- Pet policy
- Showing schedule
- Maintenance emergency definitions
- Routine maintenance request process
- Rent payment and tenant portal
- Owner services
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google Calendar. Books real open slots, so nothing is ever double-booked.
- Website, SMS, WhatsApp, Instagram & Messenger. One AI answers on every channel with the same knowledge.
- Signed webhooks. Send every new lead and booking to the other software your property management company runs on.
What are missed calls costing your property management company?
Adjust the sliders to your own numbers.
Estimated revenue lost to missed calls
$23,382/month
An estimate based on your numbers. Frontivo answers every one of those calls, 24/7.
Stop losing these callsFrontivo vs voicemail vs an answering service for property management
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service | Per call or per minute | 24/7 | Phone only | ||
| In-house receptionist | Full-time salary | Business hours | One call at a time | ||
| Frontivo | Flat monthly plan | 24/7 | Phone, chat, SMS & social |
For property managers the difference that matters most is triage: Frontivo separates real emergencies from routine requests, so your on-call team only gets woken up when it matters.
How much does an AI receptionist for property management cost?
Most property managers start on Growth ($449/month): 400 AI voice minutes, 800 chat and social conversations and 600 AI text replies, plus a built-in CRM, automations and live call transfer to your on-call team. Smaller portfolios can start on Starter ($279/month, 150 voice minutes, phone, chat and SMS included), and larger or multi-office companies choose Pro ($849/month, 900 minutes, 3 numbers). Annual plans save 15%, extra usage is billed at clear per-unit rates, and every plan starts with a 3-day free trial with no setup fee.
Compare all plansAI receptionist for property management: FAQ
Yes. You define what counts as an emergency, such as active leaks, no heat in winter, a gas smell or a lockout, and Frontivo routes those to your on-call team immediately while logging everything else for business hours.
Stop missing calls tonight.
Set up your AI receptionist in about 15 minutes — no credit card required.
3-day free trial · No credit card · Live in about 15 minutes