24/7 Property Management Answering Service
Frontivo.io is a 24/7 AI receptionist and answering service for property management companies. It answers tenant, owner and prospect calls, chats and texts in seconds, triages maintenance requests so true emergencies like flooding, no heat or a gas smell are flagged and your on-call team is alerted right away, logs routine requests with all the details, answers leasing questions and books showings on your calendar. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What property management say
Hi, water is dripping from my bathroom ceiling. I'm in unit 4B at Maple Court.
Thanks for calling. Is water actively coming through, and is it near any lights or outlets?
It's dripping pretty steadily, but not near the lights.
Understood. That counts as an emergency, so I'm flagging this for our on-call maintenance team now. Can you put a bucket under it and move anything valuable? Also, do we have permission to enter if you're not home?
What can an AI receptionist do for a property management company?
Maintenance emergency triage
Asks the questions you define and flags true emergencies like flooding, no heat in winter, a gas smell or a lockout, alerting your on-call team right away (live transfer is on every phone plan), while logging routine requests for the morning.
Detailed maintenance requests
Collects the property, unit, problem, access permission and best contact time, so the right vendor can go out prepared.
Leasing inquiries and showings
Answers questions about available units, rent, pet policy and requirements from your listings, and books showings at times your calendar shows as open, noting the property and any agent the prospect asked for.
Owner and tenant questions
Answers common questions about rent due dates, portals and policies from your information, and takes messages for your team on account-specific questions.
After-hours coverage
Answers night and weekend calls, so emergencies get handled and prospects get a reply while they're still looking.
No payments
It doesn't take rent payments. It can share your tenant portal link and explain how to pay.
Language support
Answers calls in the language you choose and replies in each customer's own language in chat and texts, which helps with a diverse tenant base.
What property management say about Frontivo.io
“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”
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Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.
Why property managers are always behind on calls
A property manager's phone mixes very different calls: a tenant with a leaking ceiling, a prospect wanting a showing, an owner asking about a statement and a vendor confirming a visit. After hours, maintenance emergencies can't wait, but many calls aren't emergencies at all, and a traditional answering service can wake up your on-call tech for a dripping faucet. Meanwhile leasing inquiries that go to voicemail may rent somewhere else.
How does Frontivo.io handle a leak reported at midnight?
Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, water is dripping from my bathroom ceiling. I'm in unit 4B at Maple Court.
AI receptionist
Thanks for calling. Is water actively coming through, and is it near any lights or outlets?
Caller
It's dripping pretty steadily, but not near the lights.
AI receptionist
Understood. That counts as an emergency, so I'm flagging this for our on-call maintenance team now. Can you put a bucket under it and move anything valuable? Also, do we have permission to enter if you're not home?
Caller
Yes, you can enter.
AI receptionist
Thank you. I've flagged unit 4B for our on-call maintenance team right now, and they'll follow up with you shortly. If you see water near electrical fixtures, turn off that circuit and stay clear.
How do you set up an AI receptionist for a property management company?
- 1
Tell Frontivo.io about your portfolio: properties, available units, leasing requirements, office hours, maintenance policies and what counts as an emergency — type them in or import a page from your website.
- 2
Set your rules — which requests alert the on-call team, which get logged for business hours, when to transfer to a person — then test every channel in the Channel Tester.
- 3
Forward your office line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Available units and rent
- Application requirements and fees
- Pet policy
- Showing schedule
- Maintenance emergency definitions
- Routine maintenance request process
- Rent payment and tenant portal
- Owner services
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
- Zapier, webhooks and API. Send every new lead and booking to the other software your property management company runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your property management company?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$23,382/month
- Phone Only plan
- -$199
- Net per month
- $23,183
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for property management
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $99/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $99/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon. |
Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For property managers the difference that matters most is triage: Frontivo.io separates real emergencies from routine requests, so your on-call team only gets woken up when it matters.
How much does a property management answering service cost with Frontivo.io?
Property managers can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your on-call team, appointment reminders and the Leads and Customers pages. Larger portfolios that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Need just one channel? Phone Only is $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Property Management: FAQ
Straight answers about how Frontivo.io works for property management.
- Yes. You define what counts as an emergency, such as active leaks, no heat in winter, a gas smell or a lockout, and Frontivo.io flags those and alerts your on-call team immediately while logging everything else for business hours.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related industries
- Real estate answering service
- Plumbing answering service
- HVAC answering service
- Self storage answering service
- Answering service for home inspectors
- Restaurant answering service
The features behind it
- AI phone receptionist
- After-hours answering service
- AI appointment booking
- Human handoff and live call transfer
- Text messaging (SMS)
Guides for property management
- What is an AI answering service? How it works, what it costs and how to choose one
- Which answering service is best for a small business? Live, AI and hybrid compared
- After-hours and 24/7 answering service: your options compared (and what each costs)
- How much does an answering service cost? Live and AI pricing compared
- Compare Frontivo.io with other options
Answer calls 24/7.
Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales