MSP Answering Service & AI Receptionist for IT Companies
Frontivo.io is a 24/7 AI receptionist and answering service for managed service providers (MSPs) and IT support companies. It answers calls, website chats and texts in seconds, separates outages and security incidents from routine requests, transfers urgent calls live to your on-call technician, takes complete support requests — company, user, device, what's wrong and how many people are affected — and books discovery calls with new prospects. It never asks for passwords or one-time codes, never resets accounts, and shares only the troubleshooting steps you've written. Phone Only starts at $199/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, this is Maria from Lakeside Dental. One of our front desk computers is showing a message saying our files are encrypted and we have to pay.
Thank you for calling right away, Maria. This is urgent, so I'm getting our on-call technician. Please don't click anything on that screen or reply to the message. Is any other computer showing the same thing?
Not that I can see. Just this one.
Good. How many people are in the office right now, and are the other computers working normally?
What can an AI receptionist do for an IT services company?
Support triage
Asks which company and user is calling, what's wrong, how many people are affected and whether work has stopped, then flags the request by the priority rules you set.
Security incidents fast-tracked
Treats a ransom message, a clicked phishing link or a compromised account as urgent and transfers the call to your on-call technician right away (live transfer is on every phone plan).
Complete requests, not voicemails
Saves a full support request with contact details, device, error message and urgency, so technicians start with the facts instead of a callback to find out what happened.
No passwords, no resets
Never asks for or accepts passwords, MFA codes or remote-access codes, and never resets accounts or confirms user details — so a social-engineering caller gets nothing useful.
Prospect qualification
Asks new callers about their business, number of users and devices, current IT setup and what isn't working, then books a discovery call or assessment on your calendar.
Projects and hardware requests
Takes requests for new users, hardware quotes, office moves and setups, and passes them to the right person with the details already collected.
After-hours coverage
Answers nights and weekends, explains your after-hours rates from your information, and escalates only what your rules say should wake someone up.
Why MSPs lose clients over unanswered support calls
When a client's email is down or a whole office can't print, they call — and they expect someone to answer. Your technicians are on remote sessions and site visits, after-hours calls go to a voicemail box someone checks in the morning, and every missed call chips away at the trust your contracts depend on. Meanwhile a business owner shopping for a new IT provider calls three MSPs, and the one that answers and books a discovery call gets the conversation.
How does Frontivo.io handle a security incident at 7 PM?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, this is Maria from Lakeside Dental. One of our front desk computers is showing a message saying our files are encrypted and we have to pay.
Frontivo.io AI
Thank you for calling right away, Maria. This is urgent, so I'm getting our on-call technician. Please don't click anything on that screen or reply to the message. Is any other computer showing the same thing?
Caller
Not that I can see. Just this one.
Frontivo.io AI
Good. How many people are in the office right now, and are the other computers working normally?
Caller
Three of us, and the others seem fine.
Frontivo.io AI
Thanks, Maria. I'm transferring you now to Jordan, our on-call technician, and he'll hear a short summary of what's happening before you're connected. Please stay on the line.
How do you set up an AI receptionist for an IT services company?
- 1
Tell Frontivo.io about your company: services, support hours and after-hours rates, your priority levels and the details a good support request needs — type them in or import a page from your website.
- 2
Set your rules — what counts as urgent (outages, security incidents), when to transfer to your on-call technician, which discovery calls can be booked — then test every channel in the Channel Tester.
- 3
Forward your support line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Managed IT services
- Help desk and support hours
- After-hours and emergency rates
- Cybersecurity services
- Microsoft 365, Google Workspace and email support
- Backup and disaster recovery
- Network and Wi-Fi setup
- New client assessments and onboarding
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your IT services company runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your IT services company?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$10,392/month
- Phone Only plan
- -$199
- Net per month
- $10,193
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for IT services & MSPs
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For MSPs the difference that matters most is triage you can trust at night: Frontivo.io asks your own priority questions, transfers real outages and security incidents to your on-call technician, and turns everything else into a complete request instead of a voicemail.
How much does an AI receptionist for an MSP cost?
Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call technician, missed-call text-back and appointment reminders. MSPs that also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus signed webhooks to your other tools, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Other single-channel plans start at $99/month. Several support lines or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
IT Services & MSPs: FAQ
Straight answers about how Frontivo.io works for IT services & MSPs.
- No. It never asks for or accepts passwords, MFA or one-time codes, or remote-access codes, and if a caller starts reading one out it stops them. It never resets passwords, unlocks accounts or confirms user details — those requests go to your technicians, who verify the caller through your own process.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales