Simple AI receptionist pricing, for a receptionist that never clocks out

Pick the plan that fits and keep going. If you don't choose a plan, your AI receptionist pauses and stops answering. Nothing is charged, nothing renews automatically, and your settings, conversations and leads are kept in case you come back.

Phone Only, Phone Lite, Website Chat Only, Text Only, Instagram Only, Messenger Only, Email Only, Starter and Growth are open today. WhatsApp Only is coming soon. You can reserve it at no charge and with no card - click Reserve - no charge on that plan at frontivo.io/pricing - and we email you when it opens. Reserving doesn't sign you up for anything.

Our first 50 paying businesses get founding terms. Your plan price, allowances and extra-usage rates stay the same for 24 months from your first payment. One onboarding call with our team (60-90 minutes) to help you set up your AI receptionist, on Phone Only, Starter and Growth. No discount and no catch: you pay the listed price, and it stays locked. We never ask for a review in return. Reserved a plan before it opened? Your spot is held if you subscribe within 30 days of our "your plan is open" email. Open to the first 50 paying businesses or until March 31, 2027, whichever comes first. Free trials and complimentary plans don't take a spot. Phone carrier and Meta fees we pass on, and the per-country rules for counting call minutes, can change with 30 days' notice.

AI voice minutes are the time your AI spends on phone calls and website voice. Conversations are website chat, Instagram, Messenger and email threads (see the next question). AI text replies are the text messages the AI answers. Automated texts are missed-call text-backs, appointment reminders and booking confirmations, plus texts your team starts (New message, Message everyone booked) until the customer answers.

One customer, on one channel, within 24 hours, with up to 10 AI replies. If the same thread goes past 10 AI replies, every further 10 replies count as one more conversation. When the same customer writes again after 24 hours, that starts a new conversation.

Yes. When your AI puts a caller through to your team, the call stays connected through your Frontivo.io number, so the time on the transferred call keeps counting toward your plan's voice minutes. Live call transfer is included in Phone Only, Phone Lite, Starter and Growth. On other plans the AI takes a message and alerts your team instead.

No extra fee. When your AI calls back a missed caller, or calls a website visitor who said yes to a quick call, the call uses your plan's voice minutes like a call your AI answers, and a call nobody picks up uses nothing. In a few countries where calling a mobile costs more than receiving a call, for example Japan and Switzerland, each minute counts as 2. These calls come with Phone Only, Phone Lite, Starter and Growth, and both are off until you turn them on.

If you go over your plan, your AI keeps answering, and extra usage is billed at $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply and $0.05 per automated text. It's charged automatically to your card on file at the start of the next month, with an emailed invoice. If a month's extra usage comes to less than $10, we don't charge it on its own: it's carried into the next month, and charged once the carried total reaches $10. If you cancel, a final amount of $1 or more is charged and anything smaller is forgiven. To protect you from surprise bills, service pauses at 3× your allowance. Prefer not to pay for extra usage? Choose "Pause at my plan's allowance" in Plan & Billing and your AI stops at the allowance instead (a call already in progress finishes, and anything used above the allowance is still billed).

We never hang up on a caller because a limit is reached. If your AI is paused on calls (at your allowance, if you chose that, or at 3× it), calls go straight to your team's transfer number if you've set one, without the AI. If you haven't, or where forwarding a call costs a lot more (for example in the Philippines and Japan), the caller can leave a voicemail, which lands in your Inbox. Where texting works, the caller also gets a missed-call text, and we alert you. On chat, text, social and email the AI stops replying on that channel, and new messages still land in your Inbox for your team to answer.

Yes. We email you and show a notice in your dashboard when you reach 80% and 100% of each allowance, once per billing period for each one. Plan & Billing shows your usage live.

Your total bill is your plan's monthly price, plus extra usage only if you use more than your plan includes (and, in a few countries, a monthly local-number fee for your phone number). Prices are in US dollars. If we are required to charge tax where you are, it is shown before you pay. For example, Starter is $299.00 a month and includes 300 AI voice minutes and 300 AI text replies. If you use 342 minutes and 320 AI text replies in a month, that's 42 extra minutes x $0.35 = $14.70 and 20 extra replies x $0.10 = $2.00. Your total for that month is $299.00 + $14.70 + $2.00 = $315.70. The plan is charged on your renewal date and the $16.70 of extra usage on the 1st of the next month, each with an emailed invoice. Plan & Billing > Extra usage adds it up for you as the month goes: your plan, extra usage so far, any number fee and anything carried over, with the total so far and an estimate for the month end.

Yes, live, in your dashboard. Plan & Billing > Extra usage shows how much you've used above each allowance this month and what it costs so far, anything carried over from earlier months, your next bill and the date it's charged, an estimate for the month end at your current pace, and every past extra-usage bill with its status. Home and the plan menu at the top of your dashboard show the running total too, and you can ask Ask Frontivo.io in your dashboard "What will I pay this month?" to get your own numbers.

No. Phone companies charge a lot more for calls in some countries, so the country of your Frontivo.io phone number sets how each call minute counts: 1 minute in the US, Canada and countries with similar costs, 2 in mid-cost countries and 3 or more where calls cost the most, such as the Philippines. Calls your AI makes (call-backs and calls to new leads) count by what calling a mobile costs, so in a few countries, such as Japan, they count as 2. The table for every country is at frontivo.io/help/phone-number-countries.

Usually not. Plans with calls or texts include one Frontivo.io number, and a US or Canadian number never costs extra. In many other countries, including the UK, Australia, Japan and most of Europe, the number is included in your plan too. Where numbers cost more than $5 a month to keep, the number has a monthly local-number fee (for example $20 a month for a local number in the Philippines), charged once a month with any extra usage. The fee is for keeping the number, not a charge per call, so it's the same when you forward your existing line to it. You see the exact amount on the Phone calls card and confirm it before the number is set up. The fee is charged as a full month for each calendar month you have the number for at least 15 days on a paid plan; a shorter part of a month (when the number is set up, or when your plan ends) is free, and it's never split by days. The fee stops when the number is given back. The table for every country is at frontivo.io/countries.

A normal text to the US or Canada counts as 1 (up to about 300 characters, or about 130 with emoji). Carriers in other countries charge much more per text, so texts there count as more: 5 per text in the UK, Australia and much of Europe, 15 in countries such as the Philippines and India, and a little more in a few countries where carriers charge the most, such as Malaysia. A longer text counts once more for each extra 300 or so characters, in every country.

In some countries, phone companies approve a business number before it can send texts. In the US every business number needs this one-time approval: once you subscribe, click Get texting approved on the Text messages card and fill in your business details (about 3 minutes), and we send it to the carriers for you. It usually takes 1-3 weeks; if the carriers ask for a change, the card shows Fix and send again with what to fix. Calls and website chat work from day one; texting (missed-call text-back, reminders and text replies) switches on once your number is approved, and we email you when it does. The rules for each country are at frontivo.io/countries.

Email Only and Growth, and the 14-day free trial. Your AI answers the emails customers send to your business: you forward your existing business email (Gmail, Google Workspace, Outlook, Microsoft 365, Hostinger or any email host) to your AI's own address, which takes about 5 minutes, and customers keep writing to the address they already know. The AI replies in the same email thread, answers questions, books appointments and hands off to your team, and every email lands in the same inbox as your calls, chats and messages. It can also email customers their booking details, prices or directions from any call, chat or text when they ask. Email threads count as conversations the same way chats do.

Yes. Annual plans save 15%. Choose monthly or annual billing in Plan & Billing in your dashboard.

Yes. Single-channel plans cover one channel with the same AI receptionist, booking, knowledge base and inbox: Phone Only $199/month (300 AI voice minutes, about 100 calls, missed-call text-back, appointment reminders and live call transfer), Website Chat Only $149/month (300 website chats plus 30 website voice minutes), Text Only $99/month (300 AI text replies), Instagram Only and Messenger Only $99/month each (200 conversations a month on each) and Email Only $99/month (200 email conversations). WhatsApp is coming soon. If you need two or more channels, Starter at $299/month covers phone, website chat and text together for less.

Phone Lite is $99/month, or $84/mo billed annually. It has the same features as Phone Only ($199/month): your AI answers and books by phone, with missed-call text-back, appointment reminders and live call transfer. The allowance is smaller: 120 AI voice minutes (about 40 calls), 60 automated texts, 1 team user and live transfer to 1 person. Extra usage is billed at the same rates as every plan ($0.35 per voice minute and $0.05 per automated text), with the same usage alerts and the same pause at 3× your allowance. The free trial, tax terms and 14-day money-back guarantee are the same too. It isn't part of Founding 50. You can move up to Phone Only or Starter in Plan & Billing at any time.

Starter costs $299/month, while Phone Only, Website Chat Only and Text Only together cost $447/month, so Starter saves $148/month. Growth covers every channel on sale for $549/month; as separate plans (Phone Only, Website Chat Only, Text Only, Instagram Only + Messenger Only and Email Only) they would cost $744/month. WhatsApp is coming soon. This compares list prices only. The allowances aren't the same as buying each plan separately, so compare minutes and conversations too. Packages also include things single-channel plans don't have, such as the CRM on Starter and Growth, and review requests, analytics and webhooks on Growth.

Prices are in US dollars. If we are required to charge tax where you are, it is shown before you pay. There is no card or payment processing fee on top of your plan.

Frontivo.io is available to businesses in almost every country. Your AI chats and texts in most languages and takes phone calls in 20+ languages. Website chat, Instagram, Messenger and email work in every country we serve, and website chat can be live in about 15 minutes. WhatsApp is coming soon. For calls and texts, every plan with phone or text includes a Frontivo.io phone number (local in 40+ countries; in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds), and you forward your existing line to it. In some countries the number has a monthly local-number fee; the card shows you the exact amount and you confirm it before the number is set up. The full list, country by country, is at frontivo.io/countries. Frontivo.io is not available in, or to people or businesses in, Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Crimea, Donetsk and Luhansk regions of Ukraine, and it may not be used by anyone on a US, UK, EU or UN sanctions list.

Phone calls work in every country we serve: on a local Frontivo.io number where we sell them, on a US number in any other country we serve, and you can always forward your own number's calls. Text messages (SMS) need a texting number - in many countries local numbers take calls only while mobile numbers text, and US numbers text after a one-time approval we submit for you. WhatsApp is coming soon. See the live table at frontivo.io/countries.

No setup fees and no contracts. Plans are month to month (or year to year, if you pick annual billing for its discount): change or cancel any time from Plan & Billing. Your first payment is covered by our 14-day money-back guarantee.

Yes. Upgrade or downgrade from Plan & Billing in your dashboard whenever your needs change. The difference for the rest of your billing period is worked out for you: a dearer plan is charged to your card then, and a cheaper one leaves a credit that comes off your next payments.

Yes. Set up each location as its own Frontivo.io business, and each one gets its own AI receptionist, knowledge base, opening hours, services and prices, phone number and website chat widget. That way every website gives the right answers and books appointments for its own location. Today each location is a separate account and plan: sign up once per location, using a different email for each login (for example downtown@yourbusiness.com and uptown@yourbusiness.com). Managing all your locations from one login, with a location switcher and combined reports, is coming soon. Several locations, numbers or 1,500+ minutes a month? Talk to us.

Yes. You can paste the same widget code on as many websites and pages as you like, and every chat goes to the same AI receptionist and inbox. If the websites are for different locations with different hours, prices or addresses, give each location its own Frontivo.io account instead, so the AI always answers with the right details.

No. Forward your existing business number to your Frontivo.io number, and your customers keep calling the number they already know. Your number is connected after you subscribe: in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds.

A receptionist works business hours and takes one call at a time; answering services usually bill per call or minute, and booking often runs through a separate scheduling tool such as Calendly, sometimes for a per-booking fee. Frontivo.io answers calls, chats and texts at the same time, 24/7, books straight into your calendar, for one predictable monthly plan with usage included.

Conversations are stored in your private dashboard. Only your team, and Frontivo.io support staff when they're helping you, can see them. Call recordings and voicemail messages are kept for 90 days, then deleted automatically; the transcript and summary stay. See our Privacy Policy for how data is handled; a data processing agreement is available on request.