One AI receptionist for WhatsApp, Instagram DMs and Facebook Messenger
Frontivo.io's AI receptionist answers the messages customers send on WhatsApp, Instagram and Facebook Messenger from the same inbox as its calls, website chats, texts and email. WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge. It replies in seconds, around the clock, in most languages, answers from your own services, prices and hours, qualifies the person, books appointments on your real calendar and hands the chat to your team when needed. Included in Growth, or on their own as WhatsApp Only, Instagram Only or Messenger Only ($99/month each).
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What is an AI receptionist for WhatsApp, Instagram and Messenger?
An AI receptionist for WhatsApp, Instagram and Messenger is software that reads direct messages sent to a business on those apps and replies automatically using artificial intelligence, instead of leaving them unread until someone has time. It understands the question, answers from the business's own information, collects the customer's details, books appointments and hands over to a person when needed. Frontivo.io does this on all three platforms with the same AI receptionist that answers the business's phone, website chat and text messages.
How social messaging works in Frontivo.io
- 1
Connect your channels on the Integrations page: click Connect Instagram or Connect Messenger to link your Facebook Page, and click Turn on WhatsApp for a Frontivo.io number or Use my existing number for your own. Each takes a few minutes.
- 2
When a customer sends a DM or WhatsApp message, the AI reads it and replies within seconds, in the customer's language, from the AI agent you chose.
- 3
Before every reply it searches your private knowledge base (services, prices, hours, policies, FAQs) and answers only from what it finds. If the answer isn't there, it says so and offers a person.
- 4
It asks your qualifying questions, captures the customer's name, phone or email and what they need, and saves them as a lead.
- 5
If the customer wants to book, it offers real open times from your calendar (built-in, Google Calendar or Outlook Calendar) and books the appointment.
- 6
If the customer asks for a person or an escalation rule matches, it collects the details and alerts your team right away.
- 7
Every conversation lands in the same inbox as your calls, website chats and texts, with the full transcript and a short AI summary. Your team can take over any chat and hand it back to the AI when done.
What the AI can do on WhatsApp, Instagram and Messenger
Answer DMs from your own information
Prices, hours, services, availability and policies come from your knowledge base. Changes apply immediately with no retraining, and if the AI isn't sure, it says so and offers a person.
Reply in the customer's language
Customers message in most languages and the AI answers in theirs, which matters on WhatsApp where customers come from everywhere.
Qualify and capture leads
Asks about need, timeline, urgency and location and captures contact details, so a DM becomes a lead your team can follow up.
Book real appointments in chat
Offers only genuinely open times in your time zone and books directly onto your calendar, then confirms the details in the chat.
Recommend and sell what you offer
Explains your options, suggests the right one and captures the buyer as a qualified lead. It doesn't take payments.
One inbox for every channel
WhatsApp, Instagram, Messenger, phone, website, SMS and email conversations sit side by side, each with a transcript and AI summary.
Human takeover
Your team can take over any conversation from the inbox, reply as themselves and hand it back to the AI when done.
Which plans include WhatsApp, Instagram & Messenger?
WhatsApp, Instagram DM and Facebook Messenger are included in Growth ($549/month, 600 chat, social and email conversations shared with website chat and email). If you only need social messaging, WhatsApp Only, Instagram Only and Messenger Only are $99/month each with 200 conversations a month on each, and includes the knowledge base, appointment booking, the inbox and handoff by message. Starter does not include social channels. WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge. See pricing.
Compare all plansWhat it doesn't do (yet)
- Social channels are not part of Starter or the other single-channel plans; you need Growth, WhatsApp Only, Instagram Only or Messenger Only.
- WhatsApp Only, Instagram Only and Messenger Only are separate plans, so all three on their own are three plans; Growth includes all three.
- Instagram and Messenger need a Facebook Page you manage (and, for Instagram, a professional account linked to it); personal profiles can't be connected.
- The AI answers direct messages. It doesn't post to your feed, reply to public comments or run ads.
- It doesn't take payments inside the chat.
More on what Frontivo.io is and isn't: Why Frontivo.io.
FAQ
WhatsApp, Instagram & Messenger: FAQ
Straight answers about WhatsApp, Instagram & Messenger in Frontivo.io.
- Only people who have messaged you there, because that's the apps' rule. On WhatsApp you can write anything within 24 hours of their last message; after that your message goes inside WhatsApp's approved message (one paragraph of up to 300 characters). On Instagram and Messenger you can write within 24 hours, and a person on your team can reply for up to 7 days. Click New in the Inbox to start one. See Message a customer first.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related features
- Text messaging (SMS)
- AI email replies
- Website chat and voice widget
- Unified inbox, transcripts and AI summaries
Learn more
- What is an AI receptionist?
- AI receptionist for small business: what to look for and how to choose
- How to set up an AI receptionist, step by step
- The benefits of an AI receptionist, and the honest drawbacks
- AI receptionist for salons & barbershops
- Restaurant answering service
- AI customer service for ecommerce
- Real estate answering service
Put WhatsApp, Instagram & Messenger to work today.
Website chat can be live in about 15 minutes. No credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales