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Case study · Software (SaaS)

How Frontivo.io answers its own website visitors with Frontivo.io

Frontivo.io runs its own AI receptionist on frontivo.io. Real, live numbers from the chat that answers visitors day and night, across time zones.

Frontivo.io (our own business) Philippines, serving businesses worldwide

  • 9

    Conversations answered by the AI

    Web Chat 7 · Email 2

  • 56%

    Came in outside business hours

    5 of 9 conversations, in America/Los_Angeles time

  • 2

    Leads captured

  • 5

    Appointments booked by the AI

Real numbers from our own Frontivo.io dashboard, September 22, 2026 to October 15, 2026 (updated every hour). Test chats from the Channel tester are left out.

The challenge

Frontivo.io is a small team selling to businesses in every time zone. Visitors land on the website at all hours with questions about plans, setup, phone numbers and pricing, often when nobody on the team is awake. A contact form would leave them waiting until the next working day, and many would simply leave.

The Frontivo.io setup

We put the same AI receptionist our clients use on frontivo.io: the chat and voice widget on every page, trained on our own pricing, help center and policies. We also connected our own phone number, text messages, WhatsApp, Instagram and Messenger, the same way a client does.

It answers questions, captures leads for our sales inbox, books demo calls, and hands over to a person when someone asks for one or when it can't help. Inside the dashboard, Ask Frontivo answers existing clients' how-to questions the same way.

  • Website chat
  • Website voice
  • Phone
  • Text messages
  • WhatsApp
  • Instagram
  • Messenger
  • Ask Frontivo (client help)

The results

The numbers on this page come straight from our own Frontivo.io dashboard and update every hour. Frontivo.io launched in September 2026, so they cover our first weeks. They include chats from our own team trying things out, because on our own website a teammate looks like any other visitor. Chats made in the Channel tester are left out, as they are in every client's dashboard.

Your AI receptionist is ready

Try Frontivo.io free for 14 days.

Website chat can be live in about 15 minutes. No credit card required.

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