24/7 Answering Service for Water Damage Restoration
Frontivo.io is a 24/7 AI receptionist and answering service for water damage restoration companies. It answers calls, chats and texts in seconds, asks your triage questions — where the water came from, whether it's still flowing, how many rooms, any sewage — gives callers the safety steps you approve, collects property and insurance details, and alerts or transfers to your on-call crew right away. Phone Only starts at $199/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Our water heater burst in the basement and there's about two inches of water down there.
I'm sorry — let's move fast. Is water still coming out, and is it near any outlets, the electrical panel or the furnace?
My husband shut the water off. It's not near the panel.
Good, that stops it getting worse. Please stay out of the water if anything electrical is plugged in down there. Is it just the basement, and is it finished — carpet or drywall?
What can an AI receptionist do for a water damage restoration company?
Emergency triage
Asks where the water is coming from, whether it's still flowing, how many rooms or floors are affected and whether it's clean water, a toilet or drain overflow, sewage or outside flooding — then alerts your on-call crew right away (live transfer to your on-call number is on every phone plan).
Safety steps first
Gives the steps you approve: stay out of water near outlets, appliances or the electrical panel, keep away from sagging ceilings, shut off the main water valve only if it's safe, and call local emergency services or the utility if anyone is in danger.
Insurance and ownership details
Collects whether the caller owns or rents, the insurance company and claim number if they have one, and the landlord or property manager to contact — without giving insurance advice.
Crew-ready job notes
Saves the address, access instructions, affected areas, flooring and how long the water has been there with each job, so the crew rolls out with the right equipment.
Mold and fire follow-ons
Books mold inspections, fire and smoke cleanup visits and rebuild estimates from the services you list, without commenting on health effects.
Referral partners
Takes calls from plumbers, insurance agents and property managers sending you work and notes who referred each job.
Multi-unit and commercial losses
Captures the building, affected units, tenant contacts and who can authorize work, and flags large losses for your team straight away.
Why restoration companies lose emergency jobs
Water damage is urgent by definition: water keeps spreading into floors, walls and ceilings every hour it sits, and the homeowner, tenant or property manager calls whoever answers first. Many of those calls come at night and on weekends, when crews are already on a job or asleep. Voicemail at 2 AM sends the job — often a large, insurance-backed one — straight to the next restoration company on the list.
How does Frontivo.io handle a flooded basement at night?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Our water heater burst in the basement and there's about two inches of water down there.
Frontivo.io AI
I'm sorry — let's move fast. Is water still coming out, and is it near any outlets, the electrical panel or the furnace?
Caller
My husband shut the water off. It's not near the panel.
Frontivo.io AI
Good, that stops it getting worse. Please stay out of the water if anything electrical is plugged in down there. Is it just the basement, and is it finished — carpet or drywall?
Caller
Just the basement. It's finished, with carpet.
Frontivo.io AI
Thanks. What's the address, and do you own the home?
Caller
We own it. 302 Lakeview Drive.
Frontivo.io AI
Our on-call crew can be there by 11:30 PM Central for water extraction and drying. The emergency call-out is $250, and the crew lead goes over the full scope with you on site. Shall I book it?
Caller
Yes, please.
Frontivo.io AI
Done — the crew is booked for 11:30 PM Central at 302 Lakeview Drive. I've alerted them now and texted you a confirmation. If you have your insurance details handy, the crew can note them when they arrive.
How do you set up an AI receptionist for a restoration company?
- 1
Tell Frontivo.io about your restoration company: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
- 2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- 24/7 emergency water extraction
- Structural drying and dehumidification
- Sewage and contaminated water cleanup
- Mold inspection and remediation
- Fire and smoke damage cleanup
- Repairs and rebuild after water damage
- Insurance claim process (process only)
- Service area and emergency call-out fee
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your restoration company runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your restoration company?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$46,764/month
- Phone Only plan
- -$199
- Net per month
- $46,565
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for water damage restoration
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For restoration companies the key difference is the first few minutes: Frontivo.io answers at any hour, runs your triage questions, gives your safety steps and gets your on-call crew moving, while voicemail sends the job to whoever picks up next.
How much does a water damage answering service cost?
Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call number, missed-call text-back and appointment reminders. Restoration companies that also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Other single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Water Damage Restoration: FAQ
Straight answers about how Frontivo.io works for water damage restoration.
- No. It explains your claim process in your own words and collects the insurance company, claim number and policyholder details if the caller has them, but never says what is or isn't covered.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales