An AI chat and voice widget that turns website visitors into booked customers
Frontivo.io's website widget answers visitors by text or by voice, in seconds, around the clock. It answers questions from your own services, prices and hours, recommends what you sell, qualifies the visitor and books an appointment on your real calendar. Install it with one script tag; it can be live in about 15 minutes. Included in every all-in-one plan and in Website Chat Only ($149/month), with a 14-day free trial.
14-day free trial · No credit card · Cancel anytime
What is an AI website chat widget?
An AI website chat widget is a small chat window embedded on a business's website that answers visitors automatically using artificial intelligence, instead of a scripted menu or a human agent. Frontivo.io's widget goes further than text: visitors can also talk to it by voice in the browser. It answers from the business's own knowledge base, captures leads, books appointments and hands the conversation to a person when needed.
How the website chat and voice widget works
- 1
Add your services, prices, hours and FAQs in the guided setup wizard (or paste your website and documents into the knowledge base).
- 2
Copy the one-line script tag from Chat widget in your dashboard and paste it into your website (any site builder or CMS), or email it to your web developer from the dashboard.
- 3
A visitor opens the widget and types, or taps the microphone and talks. With both receptionist voices live, the visitor chooses who to talk to.
- 4
Before every reply the AI searches your knowledge base and answers only from what it finds, in the visitor's language.
- 5
It asks your qualifying questions, captures the visitor's name, phone or email and what they need, and saves them as a lead.
- 6
If the visitor wants to book, it offers real open times from your calendar and books the appointment.
- 7
If the visitor asks for a person or an escalation rule matches, it collects the details, alerts your team, and your team can take over the chat live from the inbox.
- 8
Every conversation is saved in your inbox with a transcript and a short AI summary.
What the website widget can do
Text and voice in one widget
Visitors type or talk. Website voice uses server-side speech recognition and natural speech, so it works in any modern browser.
Answers from your own information
Services, prices, hours, policies and FAQs come from your knowledge base, and changes apply immediately with no retraining.
Lead capture and qualification
Collects contact details and the service or product requested, plus urgency and location when they matter. You choose when it asks: once a visitor shows interest, only when needed, or with a short form before the chat. Returning visitors aren't asked again.
Real-time appointment booking
Books only into genuinely open times on the built-in calendar, Google Calendar or Outlook Calendar.
Product and service recommendations
For stores and service businesses, it suggests the right option and captures the buyer for your team. It doesn't take payments.
Order questions for online stores
With Shopify or WooCommerce connected (read-only), it looks up order status and tracking once the customer gives the order number and the email or phone on the order.
Two receptionist voices, your branding
Two receptionist voices (female and male): name each one, add a photo and a greeting, and match the widget to your site. Visitors can switch between the two voices.
Human takeover
Your team can take over any chat from the inbox and hand it back to the AI when done.
Which plans include website chat and voice widget?
The website chat and voice widget is included in Starter ($299/month, 300 website chat conversations) and Growth ($549/month, 600 chat, social and email conversations), and on its own in Website Chat Only ($149/month, 300 chats and 30 website voice minutes). One conversation is one visitor within 24 hours, with up to 10 AI replies. Website voice minutes count toward the plan's AI voice minutes. See pricing.
Compare all plansWhat it doesn't do (yet)
- It is one widget for your whole site today; each location or website with different answers is set up as its own Frontivo.io business.
- It answers with AI. Your team can take over from the inbox, but there are no live human chat agents from Frontivo.io.
- It doesn't take payments or change orders in your store; order lookup is read-only.
- There is no white-label branding yet.
More on what Frontivo.io is and isn't: Why Frontivo.io.
FAQ
Website chat and voice widget: FAQ
Straight answers about website chat and voice widget in Frontivo.io.
- Paste one script tag before the closing body tag of your site. It works with WordPress, Shopify, Wix, Squarespace, Webflow, GoDaddy, Framer, Google Sites, Square Online, Weebly, Duda, HubSpot and hand-coded sites. The help article Add the chat widget to your website has the exact steps for each.
Still have questions?
Pick whatever's easiest. We're happy to help.
Keep exploring
Related features
- AI phone receptionist
- Knowledge base and AI training (RAG)
- AI appointment booking
- Unified inbox, transcripts and AI summaries
Learn more
- What is an AI receptionist?
- How to set up an AI receptionist, step by step
- AI receptionist for small business: what to look for and how to choose
- The benefits of an AI receptionist, and the honest drawbacks
- What is an AI voice agent, and how is it different from an AI receptionist?
- AI customer service for ecommerce
- Real estate answering service
- AI receptionist for salons & barbershops
- Medical answering service
Put website chat and voice widget to work today.
Website chat can be live in about 15 minutes. No credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales