How does it get the caller's exact location?

It asks for highway, direction, mile marker or exit, and asks for cross streets or nearby landmarks when needed.

Does it give safety instructions?

Yes, using your approved wording, including calling emergency services (911 in the US) for injuries or danger.

Can it quote towing prices?

Yes, from your hook-up and per-mile rates and roadside prices.

Can it get jobs to my on-call driver?

Yes. It flags every job and alerts your team right away with all the details. It can also transfer the call to your dispatch number.

Can it handle motor club calls?

Yes. It follows the process you define for motor clubs, fleets and police rotation.

Yes. It answers nights, weekends and holidays at the same flat monthly price, with no after-hours surcharge. When a call matches your rules, for example a caller asking for a person or an injury on the scene, it transfers the call live to the number you set or alerts your on-call driver right away.

How long does setup take?

Website chat can be live in about 15 minutes for most businesses. For calls, forward your existing line, or get a new number (in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds).

Does it dispatch drivers?

It does the answering side of dispatch: it takes the call 24/7, captures the exact location, vehicle and situation, quotes your rates and alerts your on-call driver or dispatcher right away, or transfers the live call to the number you set. It does not track trucks or assign jobs by GPS; your dispatcher or tow software still does that.

How much does a towing dispatch answering service cost?

Frontivo.io is a flat monthly plan with a usage allowance rather than per-call billing: Phone Only is $199/month with 300 AI voice minutes and live call transfer, and Starter ($299/month) adds website chat and text. Nights, weekends and holidays cost nothing extra, extra minutes are $0.35 each, and every plan starts with a 14-day free trial with no card.

Does it text back missed calls?

Yes. If someone calling your towing company hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.

Can it transfer an urgent call to me live?

Yes. When a caller to your towing company asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Does Frontivo.io work for towing companies outside the US?

Yes. Frontivo.io serves towing companies in almost every country (the few we don't serve are listed on the countries page). Website chat and email work everywhere; for calls and texts you get a local number in 40+ countries (some with a monthly local-number fee shown before setup) or a US number in any other country we serve. WhatsApp is coming soon. The country-by-country table is at countries.

For towing companies

Towing Dispatch Answering Service, Run by AI

Frontivo.io is a 24/7 AI receptionist and answering service for towing companies. It answers calls, chats and texts, captures the exact location, vehicle and situation, gives safety instructions, quotes your towing and roadside rates, and alerts your on-call team right away — so stranded drivers get help instead of voicemail. Phone answering starts at $99/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.

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14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it · What towing companies say

Answered in seconds

My car broke down on I-35. It won't start.

I'm sorry — first, are you and any passengers safe and off the roadway, with hazard lights on? If anyone is hurt, please call emergency services right away.

We're safe on the shoulder.

Good. Which direction, and do you see a mile marker or the next exit?

How does Frontivo.io work as a towing dispatch answering service?

Safety first
Tells the caller to stay safe — hazard lights on, stay off the roadway, call emergency services (911 in the US) if there is an injury or danger — using your approved wording.
Exact location
Captures highway, direction, mile marker or nearest exit, plus cross streets and landmarks.
Vehicle and situation
Collects make, model, color, drivetrain (AWD/4x4), whether it rolls and steers, and the destination.
Service type
Separates tows from roadside help: jump starts, lockouts, flat tires, fuel delivery and winch-outs.
Rates and payment
Quotes your hook-up fee, per-mile rate and roadside prices, and explains which payment methods you accept.
Driver alerts
Flags every job for your on-call team with all the details right away and gives the caller your typical arrival window.
Motor club and commercial accounts
Follows your process for motor-club, fleet and police-rotation calls.

Real clients

What towing companies say about Frontivo.io

“Frontivo.io has been an absolute game-changer for our business. The AI receptionist handles routine calls seamlessly, ensures we never miss a lead, and sounds remarkably natural. Setup was straightforward, and our customers love how responsive it is. Highly recommend to any business looking to streamline their customer service!”

Feel Secure

Posted on Trustpilot

Read all reviews

Every quote is from a real Frontivo.io client who agreed to be named. We never write or edit reviews.

Why towing companies lose calls

Towing calls come at all hours from stressed drivers on the roadside. They need an answer and an arrival time immediately, and they may hang up and call the next number if the line rings out. Drivers are on the road, and dispatchers cannot cover every hour.

How does Frontivo.io handle a highway breakdown?

Prices and names are examples — Frontivo.io only quotes the prices and details you give it.

Caller
My car broke down on I-35. It won't start.
AI receptionist
I'm sorry — first, are you and any passengers safe and off the roadway, with hazard lights on? If anyone is hurt, please call emergency services right away.
Caller
We're safe on the shoulder.
AI receptionist
Good. Which direction, and do you see a mile marker or the next exit?
Caller
Northbound, near exit 240.
AI receptionist
Got it. What's the vehicle, and where should we tow it?
Caller
Gray Honda CR-V, to Mike's Auto on Main Street — about 8 miles.
AI receptionist
Our tow is a $95 hook-up plus $4 per mile — about $127 total. Our typical arrival time is about 35 minutes. Shall I put this in for our on-call driver now?
Caller
Yes.
AI receptionist
Done — I've flagged this for our on-call driver right now, and they'll follow up with you shortly. Stay in a safe spot away from traffic.

How do you set up an AI receptionist for a towing company?

1
Tell Frontivo.io about your towing company: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.

What to add to your knowledge base

Light-duty towing
Medium and heavy-duty towing
Jump starts
Lockouts
Flat tire change
Fuel delivery
Winch-outs and recovery
Motor club and fleet accounts

Works with the tools you already use

Your business phone number. Forward your existing line, or get a new number.
Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
Website chat, text, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp is coming soon.
Zapier, webhooks and API. Send every new lead and booking to the other software your towing company runs on through Zapier, Make, signed webhooks or the API (on Growth). Google Sheets and Slack or Teams alerts work on every plan.

What are missed calls costing your towing company?

Adjust the sliders to your own numbers.

Missed calls per week20

Callers who would have booked30%

Average job value$150

Estimated extra revenue if those callers book

$3,897/month

Phone Only plan: -$199
Net per month: $3,698

Pays for itself after 2 jobs a month.

An estimate from your own numbers, not a promise. Prices in US dollars.

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Frontivo.io vs voicemail vs an answering service for towing companies

Voicemail
Cost
Free
Hours
24/7
Books on your calendar
No
Knows your urgent calls
No
Channels
Phone only
Human answering service (Ruby, Smith.ai)
Cost
Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
Hours
24/7
Books on your calendar
Often (Calendly or Google Calendar)
Knows your urgent calls
Follows your script
Channels
Phone; live chat or texts with some providers
In-house receptionist
Cost
About $4,500/mo in the US (median pay $38,010/yr plus benefits)
Hours
Business hours
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
One call at a time
Frontivo.io
Cost
From $99/mo for phone; $299/mo for phone, chat and text; usage included
Hours
24/7
Books on your calendar
Yes
Knows your urgent calls
Yes
Channels
Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Swipe the table sideways to see every column →

Option	Cost	Hours	Books on your calendar	Knows your urgent calls	Channels
Voicemail	Free	24/7			Phone only
Human answering service (Ruby, Smith.ai)	Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls	24/7	Often (Calendly or Google Calendar)	Follows your script	Phone; live chat or texts with some providers
In-house receptionist	About $4,500/mo in the US (median pay $38,010/yr plus benefits)	Business hours			One call at a time
Frontivo.io	From $99/mo for phone; $299/mo for phone, chat and text; usage included	24/7			Phone, chat, text, email, Instagram & Messenger WhatsApp is coming soon.

Sources: Ruby and Smith.ai pricing pages (checked November 10, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.

For towing the key difference is dispatch-ready intake: Frontivo.io captures location, vehicle and destination in a consistent format your driver can act on immediately.

What does a towing dispatch answering service cost with Frontivo.io?

Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call number, missed-call text-back and appointment reminders. Towing companies who also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want Instagram, Messenger and email choose Growth ($549/month) for every channel on sale, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe). Other single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.

Compare all plans

FAQ

Towing Companies: FAQ

Straight answers about how Frontivo.io works for towing companies.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

It asks for highway, direction, mile marker or exit, and asks for cross streets or nearby landmarks when needed.
Website chat can be live in about 15 minutes for most businesses. For calls, forward your existing line, or get a new number (in the US, Canada, Puerto Rico and a few other countries it is connected in seconds; most other countries, including the UK, Australia, Germany and the Philippines, need business documents first, which takes 1-3 business days; in some countries you confirm a monthly local-number fee on the card first; and where no local number is offered you get a US (+1) number in seconds).
Yes. If someone calling your towing company hangs up or the call can't be answered, they get a text right away. Missed-call text-back comes with Phone Only, Phone Lite, Starter and Growth. On Starter and Growth the AI carries on the conversation by text; on Phone Only and Phone Lite, a reply to that text comes to you as an alert so you can answer from your own phone. Texting switches on after carrier approval for your number (every US business number needs it); outside the US and Canada texts use more of your allowance, so website chat, Instagram and Messenger usually cost less there.
Yes. When a caller to your towing company asks for a person or the call is urgent, Frontivo.io transfers it live to the one number your team chooses on Phone Only, Phone Lite, Starter and Growth, and the person picking up hears a short spoken brief before the caller is connected; time on the transferred call counts toward your minutes. Routing different calls to several people or departments is not available yet. Website Chat Only, Text Only, Instagram Only, Messenger Only and Email Only hand off with a detailed message and an instant alert instead.

Still have questions?

Pick whatever's easiest. We're happy to help.

Ask our AI receptionistInstant answers, 24/7 Talk to salesTeams, locations, custom setups Email supportsupport@frontivo.io

Keep exploring

Related industries

All industries

The features behind it

All features

Guides for towing companies

Your AI receptionist is ready

Answer calls 24/7.

Website chat can be live in about 15 minutes. In the US and Canada, call your AI on a free test number during the trial; your own number is connected when you subscribe. 14-day free trial, no credit card required.

Start free trial Try the live demo

14-day free trial
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Cancel anytime

Several locations, a team, or a custom setup? Talk to sales

Towing Dispatch Answering Service, Run by AI

How does Frontivo.io work as a towing dispatch answering service?

What towing companies say about Frontivo.io

Why towing companies lose calls

How does Frontivo.io handle a highway breakdown?

How do you set up an AI receptionist for a towing company?

Works with the tools you already use

What are missed calls costing your towing company?

Frontivo.io vs voicemail vs an answering service for towing companies

What does a towing dispatch answering service cost with Frontivo.io?

Towing Companies: FAQ

01How does it get the caller's exact location?

02Does it give safety instructions?

03Can it quote towing prices?

04Can it get jobs to my on-call driver?

05Can it handle motor club calls?

06Does it work 24/7?

07How long does setup take?

08Does it dispatch drivers?

09How much does a towing dispatch answering service cost?

10Does it text back missed calls?

11Can it transfer an urgent call to me live?

12Does Frontivo.io work for towing companies outside the US?

Keep exploring

Related industries

The features behind it

Guides for towing companies

Answer calls 24/7.