Junk Removal Answering Service & AI Receptionist
Frontivo.io is a 24/7 AI receptionist and answering service for junk removal and hauling companies. It answers calls, chats and texts, asks what needs to go and where it sits, quotes your minimum and truckload prices from your own price list, screens out items you don't take, checks the caller's area and books a pickup window or an on-site estimate on your calendar. Phone Only starts at $199/month; phone, website chat and text together are $299/month. Every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, I need a bunch of stuff hauled out of my garage. What would that run?
Happy to help. Roughly how much is there — a few items, about a pickup-truck load, or is the garage pretty full?
Probably half the garage. Old furniture, boxes, a broken treadmill and some paint cans.
Thanks. We can take the furniture, boxes and treadmill, but paint is on our can't-take list, so please set those cans aside. What's the ZIP or postal code?
What can an AI receptionist do for a junk removal company?
What's going, and how much
Asks which items need to go and roughly how much there is — a few items, a pickup-truck load, a full garage or a whole house — and whether anything is heavy, like a piano, hot tub or safe.
Prices from your list
Quotes your minimum charge, single-item prices and fraction-of-a-truck rates only from the prices you entered, and says the crew confirms the final price on site once they see the load.
Items you don't take
Explains your can't-take list — for example paint, chemicals, tires or hazardous waste — before booking, so your crew isn't sent to a job it has to turn down.
Access and service area
Captures where the items are (curbside, garage, basement, upstairs), stairs, elevators and parking, and checks the ZIP or postal code against your service area.
Pickup windows
Offers arrival windows from your calendar, including same-day or next-day slots when you have them, and books the job with the address and item list.
Cleanouts and estimates
Qualifies estate, move-out, office and renovation-debris cleanouts — rooms, volume, access and deadline — and books an on-site estimate instead of guessing a price.
Missed-call text-back
If a caller hangs up, they get a text right away (once texting is approved for your number), so they can ask for a quote by message instead of calling the next hauler. On Starter and Growth the AI answers their replies.
Why junk removal companies lose jobs to missed calls
Junk removal customers usually call two or three haulers and book whoever gives a price and a time first. Your crews are carrying couches and loading trucks all day, so the phone goes to voicemail exactly when the next job is calling. Estate cleanouts, move-outs and landlord turnovers often come in on evenings and weekends, and a caller who has to wait for a callback has usually booked someone else by the time you ring back.
How does Frontivo.io quote and book a garage cleanout?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, I need a bunch of stuff hauled out of my garage. What would that run?
Frontivo.io AI
Happy to help. Roughly how much is there — a few items, about a pickup-truck load, or is the garage pretty full?
Caller
Probably half the garage. Old furniture, boxes, a broken treadmill and some paint cans.
Frontivo.io AI
Thanks. We can take the furniture, boxes and treadmill, but paint is on our can't-take list, so please set those cans aside. What's the ZIP or postal code?
Caller
78704.
Frontivo.io AI
You're in our area. Half a truckload is $289 including labor and disposal, and the crew confirms the final price when they see the load. I have tomorrow between 10 AM and 12 PM Central, or Thursday between 2 and 4 PM. Which works?
Caller
Tomorrow morning. I'll leave the garage open.
Frontivo.io AI
Booked for tomorrow, 10 AM to 12 PM Central, with the garage open — I've noted that for the crew. I've texted you a confirmation, and you'll get a reminder before the visit.
How do you set up an AI receptionist for a junk removal company?
- 1
Tell Frontivo.io about your junk removal company: services, prices, hours and service area — type them in or import an FAQ or services page from your website.
- 2
Set your rules — what counts as urgent, when to transfer to a person, and which times can be booked — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Single-item pickup
- Truckload pricing (minimum, quarter, half, full)
- Furniture and appliance removal
- Garage, basement and attic cleanouts
- Estate and move-out cleanouts
- Construction and renovation debris
- Items we can't take
- Same-day and next-day availability
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your junk removal company runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your junk removal company?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$7,956/month
- Phone Only plan
- -$199
- Net per month
- $7,757
Pays for itself after 1 job a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for junk removal
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For junk removal the difference that matters most is giving a price and a time on the first call: voicemail can't quote, and a generic answering service doesn't know your truckload pricing. Frontivo.io quotes from your price list, screens out items you don't take and books the pickup window while the customer is still on the line.
How much does an AI receptionist for junk removal cost?
Phone Only is $199/month: 300 AI voice minutes (about 100 calls), live call transfer to your on-call number, missed-call text-back and appointment reminders. Junk removal companies who also want website chat and texting choose Starter ($299/month): 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus the Leads and Customers pages. Teams that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Other single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Junk Removal: FAQ
Straight answers about how Frontivo.io works for junk removal.
- Yes, from the prices you enter — minimum charge, single items and fractions of a truckload. Because the final price depends on the actual load, it tells the customer your crew confirms the price on site before starting, and it never makes up a price you haven't set.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales