AI Receptionist & Answering Service for Massage Therapists
Frontivo.io is a 24/7 AI receptionist and answering service for massage therapists, massage clinics and day spas. You can't pick up the phone with your hands on a client, so it answers calls, website chats and texts for you, books 30-, 60- and 90-minute sessions with the right length, explains your prices, packages, gift cards and cancellation policy, asks new clients the intake questions you set, and offers freed-up slots to the next person who asks. It never gives medical advice. All-in-one plans start at $299/month (Phone Only $199/month, Website Chat Only $149/month), and every plan starts with a 14-day free trial and no credit card.
14-day free trial · No credit card · 14-day money-back on your first payment · Keep your number by forwarding it
Hi, do you have anything for a deep tissue massage tomorrow evening?
Let me check. Would you like 60 or 90 minutes?
90 minutes. I'm new, and I'm 20 weeks pregnant — is that OK?
Thanks for telling me. I can't give medical advice, so I'll note it for your therapist, who will go over any health questions with you before you start. The clinic offers a 90-minute prenatal massage for $140, and the next opening is tomorrow at 6:00 PM Pacific. Shall I book it?
What can an AI receptionist do for a massage therapist?
Booking by massage type and length
Books relaxation, deep tissue, sports and prenatal sessions and add-ons using the session lengths you set, and notes a preferred therapist on the booking.
New-client intake
Asks the questions you choose — pressure preference, areas to focus on or avoid, a recent injury or pregnancy — and adds the answers to the booking notes for your therapist.
Prices, packages and gift cards
Shares your session prices, packages and memberships, and answers gift-card questions, only from what you enter.
Insurance receipts
Answers whether you provide receipts for health insurance claims or direct-bill certain insurers, from your own information. It never says what a client's plan will cover.
Cancellations and openings
Moves appointments within your rules and offers the freed slot to the next caller or chatter who asks, and sends appointment reminders by text.
Professional boundaries
States your policy, politely declines and doesn't book anyone asking for services you don't offer, so you don't have to deal with those calls yourself.
No medical advice
It never says whether massage is safe or helpful for a condition. Health questions go to your therapist as a note or a message.
Why massage therapists lose bookings to voicemail
A massage therapist spends most of the day in a quiet room with their hands on a client — the one place a phone can't be answered. Solo therapists return calls between sessions, and by then the caller has often booked with someone who picked up. Evening enquiries, gift-card questions and last-minute requests pile up, and a cancelled 90-minute slot sits empty because nobody was free to offer it to the next caller.
How does Frontivo.io book a new client while you're in a session?
A sample conversation. Prices and names are examples — Frontivo.io only quotes the prices and details you give it.
Caller
Hi, do you have anything for a deep tissue massage tomorrow evening?
Frontivo.io AI
Let me check. Would you like 60 or 90 minutes?
Caller
90 minutes. I'm new, and I'm 20 weeks pregnant — is that OK?
Frontivo.io AI
Thanks for telling me. I can't give medical advice, so I'll note it for your therapist, who will go over any health questions with you before you start. The clinic offers a 90-minute prenatal massage for $140, and the next opening is tomorrow at 6:00 PM Pacific. Shall I book it?
Caller
Yes please. Lena Ortiz, 555-622-1904.
Frontivo.io AI
You're booked for a 90-minute prenatal massage tomorrow at 6:00 PM Pacific. Please arrive 10 minutes early; we ask for 24 hours' notice to cancel. I've texted you the confirmation.
How do you set up an AI receptionist for a massage practice?
- 1
Tell Frontivo.io about your practice: therapists, massage types and session lengths, prices, packages, gift cards, hours and policies — type them in or import a page from your website.
- 2
Set your rules — the intake questions for new clients, how soon people can book, when to transfer a call to you — then test every channel in the Channel Tester.
- 3
Forward your business line (or get a new Frontivo.io number: in seconds in the US and Canada, after a documents check in most other countries) and paste one line of code to add the chat and voice widget to your website.
What to add to your knowledge base
- Relaxation and Swedish massage
- Deep tissue and sports massage
- Prenatal massage
- Hot stone and other add-ons
- Couples massage
- Packages, memberships and gift cards
- Insurance receipts and direct billing
- Cancellation, late-arrival and conduct policy
Works with the tools you already use
- Your business phone number. Forward your existing line, or get a new number.
- Google & Outlook Calendar. Checks live availability before it books, so slots aren't double-booked.
- Website chat, text, WhatsApp, Instagram, Messenger & email. One AI receptionist answers on every channel with the same knowledge (WhatsApp, Instagram, Messenger and email are on Growth, or each on its own single-channel plan). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge.
- Zapier, webhooks and API. Send every new lead and booking to the other software your massage practice runs on through Zapier, Make, signed webhooks or the API (on Growth; opens soon, reserve it at no charge). Google Sheets and Slack or Teams alerts work on every plan.
What are missed calls costing your massage practice?
Adjust the sliders to your own numbers.
Estimated extra revenue if those callers book
$1,429/month
- Phone Only plan
- -$199
- Net per month
- $1,230
Pays for itself after 2 jobs a month.
An estimate from your own numbers, not a promise. Prices in US dollars.
Start free trialFrontivo.io vs voicemail vs an answering service for massage therapists
Voicemail
- Cost
- Free
- Hours
- 24/7
- Books on your calendar
- No
- Knows your urgent calls
- No
- Channels
- Phone only
Human answering service (Ruby, Smith.ai)
- Cost
- Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls
- Hours
- 24/7
- Books on your calendar
- Often (Calendly or Google Calendar)
- Knows your urgent calls
- Follows your script
- Channels
- Phone; live chat or texts with some providers
In-house receptionist
- Cost
- About $4,500/mo in the US (median pay $38,010/yr plus benefits)
- Hours
- Business hours
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- One call at a time
Frontivo.io
- Cost
- From $199/mo for phone; $299/mo for phone, chat and text; usage included
- Hours
- 24/7
- Books on your calendar
- Yes
- Knows your urgent calls
- Yes
- Channels
- Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon)
Swipe the table sideways to see every column →
| Option | Cost | Hours | Books on your calendar | Knows your urgent calls | Channels |
|---|---|---|---|---|---|
| Voicemail | Free | 24/7 | Phone only | ||
| Human answering service (Ruby, Smith.ai) | Ruby from $250/mo for 50 minutes; Smith.ai from $300/mo for 30 calls | 24/7 | Often (Calendly or Google Calendar) | Follows your script | Phone; live chat or texts with some providers |
| In-house receptionist | About $4,500/mo in the US (median pay $38,010/yr plus benefits) | Business hours | One call at a time | ||
| Frontivo.io | From $199/mo for phone; $299/mo for phone, chat and text; usage included | 24/7 | Phone, chat, text, email (WhatsApp, Instagram & Messenger open soon) |
Sources: Ruby and Smith.ai pricing pages (checked September 28, 2026); US Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (2025 median pay) and Employer Costs for Employee Compensation (June 2026, benefits 30% of compensation). US prices from the sources above; other providers and countries vary. Frontivo.io prices are in US dollars.
For massage therapists the difference that matters most is not having to choose between the client on the table and the caller on the phone: Frontivo.io books the right session length on the first call and keeps your hands free.
How much does an AI receptionist for a massage therapist cost?
Massage therapists and clinics can start on Starter ($299/month): phone, website chat and text, with 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies, plus live call transfer to your phone, appointment reminders and the Leads and Customers pages. Clinics that also want WhatsApp, Instagram, Messenger and email choose Growth ($549/month; opens soon, reserve it at no charge) for all 7 channels, with 450 minutes (about 150 calls), 600 conversations and 500 text replies, plus review requests after visits, follow-up texts and analytics. Calls and website chat work from day one; texting switches on after carrier approval for your number. Annual plans save 15%, extra usage is billed per unit or can be set to pause at your allowance, and every plan starts with a 14-day free trial with no card and no setup fee (your phone number is connected when you subscribe, and WhatsApp comes with WhatsApp Only or Growth, which open soon). Solo therapists who mainly need calls answered can choose Phone Only at $199/month, and single-channel plans start at $99/month. Several locations or 1,500+ minutes a month? Talk to us about a custom plan. Prices in US dollars.
Compare all plansFAQ
Massage Therapists: FAQ
Straight answers about how Frontivo.io works for massage therapists.
- Yes. You set the length of each massage type and add-on, and it books the right amount of time, offering only times that are genuinely open, and notes a preferred therapist on the booking.
Still have questions?
Pick whatever's easiest. We're happy to help.
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Answer calls 24/7.
Website chat can be live in about 15 minutes, and your phone number is connected when you subscribe. 14-day free trial, no credit card required.
- 14-day free trial
- No credit card
- Cancel anytime
Several locations, a team, or a custom setup? Talk to sales