Plans, billing, invoices and extra usage

The plans

• Starter, $299/month: phone, website chat and voice, and texting, plus live call transfer, appointment reminders and the CRM (Leads and Customers). 300 AI voice minutes (about 100 calls), 300 website chat conversations, 300 AI text replies and 300 automated texts.
• Growth, $549/month: all 7 channels. Adds WhatsApp, Instagram and Messenger, email (your AI answers your emails and emails customers), review requests and follow-ups, analytics with booked revenue by channel, and webhooks (automatic updates sent to your other tools). 450 voice minutes (about 150 calls), 600 chat, social and email conversations, 500 AI text replies and 400 automated texts.
• Phone Only, $199/month: 300 AI voice minutes (about 100 calls), live call transfer, missed-call text-back and appointment reminders.
• Website Chat Only, $149/month: 300 website chat conversations and 30 website voice minutes.
• Text Only, $99/month: 300 AI text replies.
• WhatsApp Only, Instagram Only and Messenger Only, $99/month each, with 200 conversations a month on each.
• Email Only, $99/month: your AI answers your business email, with 200 email conversations.

Paying yearly saves 15%. Some plans open soon: they show Reserve - no charge instead of Subscribe until the outside approvals they need come through. See every detail on the pricing page.

Calls and website chat work from day one. Texting (missed-call text-back, reminders, text replies) switches on after carrier approval for your number, and we email you when it's on.

Several locations, numbers or 1,500+ minutes a month? Talk to us. Use contact sales.

Choose or change your plan

1. 1Click Plan & Billing in the menu.
2. 2Choose monthly or annual billing.
3. 3Click Subscribe on the plan you want, or Switch to change plans.
4. 4Complete the secure checkout.

Your plan updates within a minute. Nothing is charged until you confirm at checkout.

Use a coupon code

1. 1Click Plan & Billing in the menu.
2. 2Choose Monthly or Annual billing above the plans.
3. 3Type your code in the Have a coupon code? box and click Apply.
4. 4Check the price on each plan card: Original price, Discount and You pay.
5. 5Click Subscribe on the plan you want and complete the secure checkout.

Under You pay it says how long the discount lasts. First payment only means your first payment is discounted and later payments are the normal price. For your first 3 months (or years, on annual billing) means that many payments are discounted. Every month (or Every year) means every payment is discounted for as long as you stay subscribed.

Got a link with a code in it? Sign up through the link and the code is filled in for you on Plan & Billing. Just click Subscribe.

Coupon codes are for new subscriptions (or subscribing again after cancelling). They can't be added to a plan you already pay for. Prices on the cards don't include tax, which is added at checkout where it applies.

Moving to a smaller plan

1. 1Click Plan & Billing in the menu.
2. 2Click Switch on the smaller plan.
3. 3Read the list of features you'll lose, then click Yes, switch plans (or Keep my current plan).

Your data (leads, customers, conversations) is kept. It's just hidden until you upgrade again.

If you have more team members than the new plan allows, nobody is removed, but you can't invite anyone new until you're under the limit.

The change happens right away. Our payment partner works out the difference for the rest of your billing period and charges or credits it on your card.

Extra usage

If you use more than your plan includes, extra usage costs $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply and $0.05 per automated text.

It's charged automatically to your card on file at the start of the next month, and we email you the invoice. There's nothing to pay up front. If a month's extra usage is under $10, it's added to the next month instead, and charged once the total reaches $10. If you cancel, a final amount of $1 or more is charged and anything smaller is forgiven.

One conversation is one customer on one channel within 24 hours, with up to 10 AI replies; every further 10 replies in that thread count as one more. Time on a call your AI transfers to your team counts toward your minutes, and in some countries a call minute counts as 2 or more (see phone numbers by country). Calls your AI makes count by what calling a mobile costs (for example 2 in Japan), and calls put through to your team while your AI is paused or turned off count toward your minutes too.

We email you, and show a notice in your dashboard, at 80% and 100% of each allowance.

For your protection, your AI pauses at 3 times your allowance, so a bill can never run away. We never hang up on a caller because of a limit: calls go to your team's transfer number if you've set one, or the caller can leave a voicemail in your Inbox (also where forwarding a call costs a lot more, for example in the Philippines and Japan).

Was your plan given to you free of charge by Frontivo.io? Then it's never billed and has no extra usage: when an allowance is used up, your AI pauses on that channel until next month, and calls go to your team's transfer number or voicemail.

See how much extra you've used and what you'll pay

1. 1Click Plan & Billing in the menu.
2. 2Scroll to Extra usage.
3. 3Read the four boxes at the top: Extra so far this month, Carried from earlier months, Next bill so far (with the date it's charged) and At this pace by month end.
4. 4Check the table under them. For each allowance it shows what's included, what you've used so far, the price per extra, how many extra so far, the Extra charge so far and where it's heading by month end.
5. 5Read Your total for this month so far: your plan, extra usage so far, the local number fee (if you have one) and anything carried over, added up into Total so far, with At this pace by month end. It's before local tax, which is added where it applies.
6. 6Scroll to Past extra-usage bills. Each month shows what was extra, the amount and its status: Charged, Carried over (under the minimum), Added to a later bill, or Not charged. The total charged in the last 12 months is shown above the list.

Quick look: Current usage on Home and the plan menu at the top of your dashboard show Extra usage this month and your next bill. Click it to open the full breakdown.

You can also ask Ask Frontivo.io (at the top of your dashboard) things like "How much extra have I used?" or "What will I pay this month?" It answers with your own numbers.

The pace estimate assumes customers keep contacting you at the same rate for the rest of the month. It starts on the 3rd of the month.

Only the owner, co-owners and people with billing permission see the amounts. Everyone else sees the usage meters only.

On a free trial nothing is billed, so the card is called Extra usage after you subscribe: it shows what the plan you picked includes each month and the price per extra, and lets you choose now whether your AI keeps answering or pauses at the allowance once you subscribe.

Invoices for charged months are under Invoices on Plan & Billing, and in the email we send when the charge goes through.

Your total bill each month (plan + extra usage)

Your total bill each month is your plan's monthly price, plus extra usage only if you go over your plan ($0.35 per minute, $0.25 per conversation, $0.10 per AI text reply, $0.05 per automated text), plus a local-number fee in the few countries that have one, plus local tax where it applies.

For example, Starter is $299.00 a month and includes 300 AI voice minutes and 300 AI text replies. If you use 342 minutes and 320 AI text replies in a month, that's 42 extra minutes x $0.35 = $14.70 and 20 extra replies x $0.10 = $2.00. Your total for that month is $299.00 + $14.70 + $2.00 = $315.70, plus local tax where it applies. The plan is charged on your renewal date and the $16.70 of extra usage on the 1st of the next month, each with an emailed invoice.

A month with less than $10 of extra usage isn't charged on its own: it's carried over and added to a later bill once it reaches $10. On a yearly plan, the plan is charged once a year, so your monthly bills are only extra usage and any number fee.

Plan & Billing > Extra usage adds it all up for you as the month goes, under Your total for this month so far.

Local number fee (some countries only)

Plans with calls or texts include one Frontivo.io number, and a US or Canadian number never costs extra. In many other countries, including the UK, Australia, Japan and most of Europe, the number is included in your plan too. Where numbers cost more than $5 a month to keep, the number has a monthly local-number fee (for example $20 a month for a local number in the Philippines), charged once a month with any extra usage. The fee is for keeping the number, not a charge per call, so it's the same when you forward your existing line to it. You see the exact amount on the Phone calls card and confirm it before the number is set up.

The number is only set up once you confirm the fee on the Phone calls card (or, where our team sets it up, once you agree to it by email). Plan & Billing then shows Local number fee and the amount.

It's charged at the start of the next month together with any extra usage, as its own line on the same emailed invoice. The fee is charged as a full month for each calendar month you have the number for at least 15 days on a paid plan; a shorter part of a month (when the number is set up, or when your plan ends) is free, and it's never split by days. It stops when your number is given back. A free trial, or a plan Frontivo.io gave you free of charge, is never charged.

How texts are counted

AI text replies and automated texts come out of your text allowance. A normal text to a number in the US or Canada counts as 1.

Texts your team starts with New message or Message everyone booked count as automated texts, until the customer answers. Your replies in a conversation the customer started don't count.

Texts to other countries cost much more to send, because carriers there charge more. So they count as more than 1, depending on the country the text goes to:

• US and Canada: 1 per normal text.
• 5 per text: the UK, Ireland, Australia, France, Italy, Spain, Portugal, the Nordic countries, Poland, Switzerland, Singapore, Hong Kong, Japan, South Korea, Taiwan, Thailand, Brazil, Chile and Colombia.
• 15 per text: most other countries, for example the Philippines, India, Turkey, Ukraine, Saudi Arabia and Peru.
• A little more where carriers charge more, so a text there still covers what it costs: for example Malaysia 18, Vietnam 15, Israel 14, Mexico 10, South Africa 8, the UAE 7, Germany, the Netherlands, Belgium, Austria, Argentina and New Zealand 6, Puerto Rico 3, and up to about 40 in the few countries where texts cost the most (such as Russia). Plan & Billing shows the exact number for your country.

A long text counts a bit more, in every country. A text of up to about 300 characters counts once (about 130 if it has emoji or non-Latin letters), and each extra 300 or so counts once more. For example, a normal text to the US counts as 1 and a 450-character one as 2; a normal text to India counts as 15, and a 450-character one as 30.

WhatsApp reminders and confirmations count as 1 automated text each, or 2 in Germany, the Netherlands, Hungary, Russia and Kuwait, where WhatsApp charges more per message. A WhatsApp message your team starts more than 24 hours after the customer last wrote goes out as a short WhatsApp note first, which counts like a reminder, and your message follows the moment they reply.

Tip: WhatsApp messages aren't texts, so they never count this way. If most of your customers are outside the US and Canada, WhatsApp is usually cheaper and more popular. It's included in Growth and in WhatsApp Only. See WhatsApp.

Plan & Billing shows how texts count for your country, under your usage.

Prefer to stop at your allowance? (the pause option)

1. 1Open Plan & Billing.
2. 2Under Extra usage, choose Pause at my plan's allowance.

When a channel's allowance is used up, your AI stops answering on that channel until next month, or until you switch extra usage back on or upgrade. A call already in progress finishes, and any usage already above your allowance is still billed.

Invoices and autopay

Every payment is charged automatically to your card on file, and the invoice is emailed to you. Payments are processed securely by Stripe, our payment partner.

Once you've made a payment, your invoices appear under Invoices on Plan & Billing. Click Download PDF to save one. To update your card, click Manage billing.

If a payment fails

Your AI keeps answering for 7 days while we try your card again. On Plan & Billing, click Update payment method (or Manage billing) to add a working card and avoid any interruption.