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Your AI receptionist

Train your AI with your knowledge base

Takes 10 minutesYou need: Your FAQs, prices and policies, or your website address

Your AI receptionist answers only from your knowledge base and your settings. It never makes up facts that aren't there, so the more you add, the better it answers.

Where your AI gets its answers

  • Knowledge base: your FAQs, services, policies, hours, promotions and notes.
  • Settings: your business profile, opening hours, and the services you offer with prices and durations.

Add one answer

  1. 1Click Knowledge base in the menu.
  2. 2Click Add an entry.
  3. 3Pick a type, then add a title and the answer.
  4. 4Click Add to knowledge base.

Paste many answers at once

  1. 1Find Bulk import from text on the Knowledge base page.
  2. 2Choose a type under Add them as.
  3. 3Paste your list: a question on one line and its answer below, with a blank line between entries. You can also start lines with Q: and A:.
  4. 4Check the preview, then click Import.

You can import up to 50 entries at a time. The preview shows how many it found, and any entry without an answer is skipped.

Add a page from your website

  1. 1Find Add a web page.
  2. 2Paste the full page address, like https://yourbusiness.com/faq.
  3. 3Click Add.

It adds one page at a time. If you change that page on your website later, add it again so your AI has the latest version.

Upload a file

Under Upload a file, choose a PDF, DOCX, TXT, CSV or Markdown file up to 8 MB. The text is pulled out automatically.

Check what your AI knows

Type a customer's question into Test a question to see which entries your AI would use. Click Ask the AI to see the answer it would actually give.

Fill the gaps

When a customer asks something your knowledge base doesn't cover, the question is saved for you. Answer it once and your AI uses that answer from then on.

  1. 1Click Knowledge base in the menu.
  2. 2Find Questions your AI couldn't answer at the top of the page. The most-asked questions come first.
  3. 3Click Add answer next to a question. The question is copied into Add an entry for you.
  4. 4Type the answer, then click Add to knowledge base. The question leaves the list.
  5. 5Click Dismiss on a question that doesn't need an answer. It comes back only if a customer asks it again.

The home page shows how many questions are waiting. Click the line to jump straight to your knowledge base.

Troubleshooting

My AI gave a wrong or vague answer

Add an entry that answers that exact question in plain words, then try the question again in Test a question.

A web page couldn't be added

Check the address is complete and the page is public. Pages behind a login can't be read, so copy the text and use Bulk import from text instead.

I can't edit the knowledge base

Team members can view it but not change it. Ask an owner, co-owner or admin to make the change.

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