The 14-day money-back guarantee
Ask for a full refund within 14 days of your first payment on a new subscription, whether you pay monthly or yearly. No questions asked.
Cancel your subscription
- 1Click Plan & Billing in the menu.
- 2Click Manage billing.
- 3Choose to cancel your subscription, and confirm.
Your plan stays active until the end of the period you've paid for, and you won't be charged again.
Plan & Billing then shows Your plan is set to cancel on and the date. You keep full access until that date.
Changed your mind before that date? Click Keep my subscription on Plan & Billing. Nothing changes and your plan simply renews as normal.
Ask for a refund
- 1Email support@frontivo.io from your account email, or reply to your payment receipt.
- 2Tell us which payment you'd like refunded.
Refunds go back to your original payment method, usually within 5 to 10 business days.
After the first 14 days
We don't give partial refunds for the rest of a period that has already started. Extra usage charges are for service already delivered, so they aren't refundable.
If we ever charge you by mistake, we always refund it in full.
What happens after you cancel
When your paid period ends, your AI receptionist stops answering. Your data stays in your account, so you can choose a plan later and pick up where you left off. Your Frontivo.io phone number and WhatsApp connection are held for 30 days (we email you 7 days and 1 day before they're released) - choose a plan in that time to keep them.
Want your data deleted too? See Data privacy and deleting your account. The full terms are in our refund policy.
Troubleshooting
I don't see Plan & Billing or Manage billing
Only the owner, co-owners and people given billing permission can see billing. Ask the account owner, or email support@frontivo.io from the account email and we'll cancel it for you.
Manage billing doesn't open
It opens our payment partner's secure page in the same tab and takes a few seconds. Allow pop-ups and redirects for frontivo.io, then try again, or email support@frontivo.io.
I cancelled by mistake
Before the end date, click Keep my subscription on Plan & Billing. Your plan renews as normal and nothing changes.