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Connect your booking tool

Takes 5 minutesYou need: Your booking tool account, and the services you want booked there

If you already take bookings in another tool, connect it and choose which of your services book there. For those services your AI checks the tool's real open times, books the customer into the tool, and moves or cancels the booking there too. Everything else keeps booking in Frontivo.io.

Which tools connect

Cal.com and GoHighLevel calendars connect on every plan with a key from your own account. Calendly, Acuity Scheduling, Square Appointments and Wix Bookings connect by signing in, where their card shows a Connect button. If a tool's card only shows booking link steps, use a booking link for now.

Only one booking tool can be connected at a time. Google or Outlook Calendar can stay connected next to it.

Connect it

  1. 1Open Integrations in your dashboard, click Calendar, then click your tool's tile.
  2. 2Follow the steps on the card: click Connect and sign in, or paste the key from your tool (the card shows where to find it).
  3. 3Under Which services book in ...?, choose the tool's matching service, event type or calendar for each service you want booked there.
  4. 4Click Save.

Services left on Book in Frontivo.io keep using your Frontivo.io hours and calendar. A service your AI can't complete in the tool (one that takes an online payment, needs your approval, or has required questions of its own) is shown but can't be chosen.

What your AI does

  • Offers only times that are open in your tool, and checks the time again just before booking.
  • Books in your tool, so your tool sends its usual confirmation, and saves the booking in Frontivo.io for reminders and your dashboard.
  • Moves and cancels the booking in your tool when the customer asks.
  • Picks up bookings cancelled or moved in your tool within about 10 minutes.
  • If your tool can't be reached, offers no times and takes the customer's details for your team instead.

Bookings made in the tool are changed in the tool: from your dashboard you can cancel them, but move them in your tool. Test chats in the Channel tester never book in your real tool.

Check it's working

Open Channel tester and ask for a time for one of the matched services. The times your AI offers should match your tool's own booking page.

Disconnect

Click Disconnect on the card and confirm. Your AI goes back to booking those services in Frontivo.io. Bookings already made stay in both places; change them in your tool.

Troubleshooting

Your AI still only shares your booking link

Your Booking link card is set to Send this link instead of booking in Frontivo.io, which stops your AI from booking anywhere. Open that card and choose Offer this link as well, or remove the link.

The card says Needs attention

Your tool stopped letting Frontivo.io in, for example after a password change or a deleted key. Click Reconnect on the card, or paste a new key.

Calendly says the Scheduling API isn't on your plan

Booking through Calendly's API needs a paid Calendly plan (Standard or higher).

A Wix service says it only takes online payment

Your AI books with payment in person, so Wix services set to take the full amount online can't be chosen (new Wix sites set their sample services that way). In Wix, open Catalog > Booking Services, open the service, click Pricing & payment and set Payment preferences to Entire amount in person or Entire amount either online or in person. Click Save, then refresh the card.

Square won't connect

Square only lets other apps book for you on Appointments Plus or Premium. Upgrade in Square, then connect again.

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