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Legal

Data Deletion Instructions

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You can ask us to delete your Frontivo.io account and the data that goes with it at any time. This applies however you signed up: with an email and password, or with Google, Microsoft, or Facebook. See our Privacy Policy for what we collect and why.

1. Delete your Frontivo.io account and data

  • Email support@frontivo.io from the email address on your Frontivo.io account, with the subject "Delete my Frontivo.io account". Sending from that address is how we confirm the request is really yours.
  • If you own a business on Frontivo.io, say whether you want the whole business deleted (its AI receptionist, conversations, contacts, knowledge base, and connected channels) or only your own login. If you're a team member rather than the owner, we remove your login and the business stays with its owner.
  • If you have a paid subscription, cancel it on the Plan & Billing page in your dashboard first, or tell us in the same email and we'll cancel it for you.
  • We'll reply to confirm, and let you know once the deletion is complete.

Some records may be kept longer where the law requires it, such as invoices and payment records held for tax purposes by our payment processor, Stripe, and short-lived backups that are overwritten on their normal schedule.

2. Remove Frontivo.io from your Facebook account

If you signed in with Facebook, you can also remove Frontivo.io's access from Facebook itself:

  • On Facebook, open Settings & privacy → Settings.
  • Go to Apps and websites (under Your activity or Permissions, depending on your version of Facebook).
  • Find Frontivo and choose Remove.

Removing the app stops Frontivo.io from receiving anything further from Facebook, but it doesn't delete your Frontivo.io account or the data already in it. To delete that, follow the steps in section 1. If you connected a Facebook Page or Instagram account to your AI receptionist, you can disconnect it at any time from the Integrations page in your dashboard.

3. If you messaged a business that uses Frontivo.io

Conversations with a business's AI receptionist (by phone, chat, text, Messenger, or Instagram) belong to that business. To have them deleted, contact the business directly; it can ask us to delete the data on its behalf. You can also email support@frontivo.io and we'll help route the request.