Test your AI with the Channel Tester

Test a chat or message

1. 1Click Channel tester in the menu.
2. 2Pick a channel at the top: Website chat, Phone call, Text message, WhatsApp, Instagram DM, Messenger or Email. You'll see the ones your plan includes and you've connected. Website chat is always there.
3. 3Channels that aren't connected yet are listed under Not connected yet, with what to do. Connect them on Integrations to test them.
4. 4Type a message as a customer and press Enter.
5. 5Click Reset conversation when you want to start fresh.

Your test conversations are saved in your Inbox, so you can look back at them.

The Email tab shows how your AI would write an email reply, but nothing is really emailed. To check your real email forwarding, click Send a test email on the Email page, or send a real email to your business address (see Set up email).

Make a voice test call

1. 1Click the Phone call tab.
2. 2Click Start test call and allow your browser to use the microphone.
3. 3Talk to your AI like a caller would. In Hands-free mode your turn ends when you pause. In Tap to talk mode, tap to talk, then tap Send.
4. 4Click Hang up when you're done.

The Phone call tab shows once your phone number is connected. A transcript appears as you talk.

Test calls end after 5 minutes. Start a new one to keep testing.

Get a real test call on your phone

1. 1Click AI receptionist in the menu, then the Test tab.
2. 2Under Call me now, check the number we'll call (your team's mobile number), or click Call a different number and type yours.
3. 3Click Call me now. Your phone rings within a few seconds, from your Frontivo.io number.
4. 4Answer and talk to your AI like a customer would: ask a question, book a time or ask for a person. Hang up when you're done.

Takes about 2 minutes. This call goes through the real phone line, so you hear exactly what your callers hear: the greeting, the voice, how well it understands you on a phone and live transfers. It's marked as a test in your Inbox and doesn't count toward your plan's minutes.

It needs your own active Frontivo.io number, a plan with phone answering and call minutes left this period. You can try 3 of these calls an hour (a call that doesn't go through counts too). If you miss the call, nothing happens; just press the button again.

Does testing use my allowance?

During the free trial, tests count toward your trial allowance, the same as real conversations.

On a paid plan, tests are free: they aren't added to your monthly usage or extra usage charges. Voice test calls are limited to 60 minutes a day.