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Example setup · Salons & barbershops · Appointment booking

Appointment booking for a hair salon

A salon with several stylists, where the front desk is also the person washing hair and taking payments.

These are examples of how a business like this could set up Frontivo.io, not stories about real customers. The businesses and outcomes are made up to show the setup; your results depend on your business and your customers.

The problem

Booking requests arrive by phone, website and Instagram DM all day. The phone rings while stylists have their hands full, and DMs sit unanswered until the evening.

How it works today

  • Stylists answer the phone between clients, or it rings out.
  • Instagram DMs are answered at night by the owner.
  • Appointments are written into a shared calendar by whoever took the booking.
  • Reminders are sent by hand, when someone remembers.

The Frontivo.io setup

  • Each service (cut, color, blow-dry and so on) is added in Settings with its length and price, so the AI offers only times that fit.
  • Google Calendar is connected, so busy times are respected and new bookings, changes and cancellations stay in step.
  • Instagram is connected from Integrations, so DMs are answered in the same Inbox as calls and chats.
  • Appointment reminders and review requests are turned on in Automations.

What the AI handles

  • Answers questions about services, prices and opening hours from the knowledge base.
  • Offers open times, reads back the customer's name and phone number, and books.
  • Replies to Instagram DMs and website chats in the customer's language.
  • Sends reminders before appointments and review requests after (Growth automations).

What people handle

  • Consultations for complex color work, when the AI is told to hand these off in Custom instructions.
  • Complaints and refund requests, which the AI always hands off.
  • Any conversation a stylist chooses to take over from the Inbox.

A sample conversation

Names, times and prices are examples. Frontivo.io only uses the details you give it.

  1. Customer

    Do you have anything for a cut and blow-dry on Saturday morning?

  2. Frontivo.io AI

    I have 9:30 or 11:00 on Saturday. The cut and blow-dry takes about an hour. Which would you like?

  3. Customer

    11 please.

  4. Frontivo.io AI

    Lovely. Can I take your name and mobile number to confirm the booking?

What changes day to day

  • Stylists stop answering the phone mid-service.
  • The owner reviews AI summaries in the Inbox instead of answering DMs at night.
  • Walk-in and phone bookings made by staff go on the Appointments page with New appointment, so the AI never offers that time.

What Frontivo.io can help with

  • Booking requests answered while the team is busy with clients.
  • Fewer double bookings, because the AI only offers times that are really open.
  • Fewer no-shows, with automatic reminders.
  • More reviews asked for consistently, without anyone having to remember.

Potential outcomes, not measured results. Every business is different.

Business impact

Chair time is protected: the team spends its hours with clients while booking, reminders and follow-ups keep running in the background.

More example setups

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