Missed-call recovery for a plumbing and HVAC company

Calls come in while everyone is under a sink or on a roof. Many callers hang up at voicemail and ring the next company, and emergency calls at night are easy to miss.

• The office phone rings through to the owner's cell after hours.
• Missed calls go to voicemail, which is checked when someone has a free moment.
• Callbacks happen hours later, often after the customer has booked a competitor.
• Job details are written on paper or in text messages and re-typed later.

• The existing business number is forwarded to a Frontivo.io number, so the AI answers when the office can't (forward when busy or unanswered) or answers every call (forward all calls).
• The knowledge base holds the service area, services, call-out policy and common questions, so the AI answers from the company's own information.
• Emergency keywords such as "burst pipe", "flooding", "gas leak" and "no heat" mark a conversation as urgent.
• Missed-call text-back sends an automatic text to anyone whose call wasn't answered, so the conversation can continue by text.
• Services with durations are set in Settings, so the AI can book estimates and visits into real open times.

Names, times and prices are examples. Frontivo.io only uses the details you give it.

1. Customer

   Hi, water is coming through my kitchen ceiling.

2. Frontivo.io AI

   I'm sorry, that sounds urgent. Is the water still running, and have you been able to turn off the main valve?

3. Customer

   It's still dripping. I don't know where the valve is.

4. Frontivo.io AI

   Let me connect you to our on-call technician right now. While I do, what's the address?

• The office starts the day from the Inbox and Appointments page instead of a voicemail list.
• Technicians get a text alert only when a person is really needed.
• New answers are added to the knowledge base from "Questions your AI couldn't answer".

• Fewer callers left at voicemail, including nights and weekends.
• Faster first response to missed calls, by text, without anyone stopping work.
• Clearer job details before the callback, from the transcript and summary.
• Less time spent re-typing job details.

Potential outcomes, not measured results. Every business is different.

The company can answer more of the calls it already pays to generate through ads and referrals, and the owner stops being the after-hours answering service.