Website chat lead response for a real estate team

Visitors browse listings in the evening and at weekends, fill in a contact form, and wait. By the time an agent replies the next day, the visitor has often contacted another agency.

• A contact form emails the office inbox.
• An agent replies the next working day.
• Basic questions (area, budget, timeline, mortgage status) are asked by email, one message at a time.

• The Frontivo.io widget is added to every page of the website with one snippet of code.
• The knowledge base holds the areas covered, fees, how valuations work and answers to common buyer and seller questions.
• Custom instructions tell the AI which questions to ask: buying or selling, area, budget, timeline.
• Consultation and valuation appointments are set up as services, so the AI can book them into open times.

Names, times and prices are examples. Frontivo.io only uses the details you give it.

1. Customer

   Hi, we're thinking of selling our flat next spring. How does a valuation work?

2. Frontivo.io AI

   Happy to help. A valuation is a short visit from one of our agents. Can I ask roughly where the flat is and when you'd like to move?

• Agents start the day with qualified leads and booked appointments instead of a list of unanswered forms.
• An agent can take over a live chat from the Inbox when a hot lead is online.
• Questions the AI couldn't answer are reviewed weekly and added to the knowledge base.

• Instant replies to website visitors at any hour.
• Better-qualified conversations before an agent picks up the phone.
• Consultations booked without email back-and-forth.
• A clear record of where each lead came from.

Potential outcomes, not measured results. Every business is different.

The website becomes a place where visitors get answers and book, rather than a form that waits for the next working day.