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Example setup · Clinics · WhatsApp and Messenger inquiries

WhatsApp and Messenger inquiries for a physiotherapy clinic

A physiotherapy clinic with a few therapists and a receptionist, where most patients prefer to message rather than call.

These are examples of how a business like this could set up Frontivo.io, not stories about real customers. The businesses and outcomes are made up to show the setup; your results depend on your business and your customers.

The problem

Patients send WhatsApp and Messenger messages at all hours asking about prices, availability and what to bring. The receptionist answers between patients, and messages pile up after closing time.

How it works today

  • The receptionist answers WhatsApp from a shared phone and Messenger from the clinic's Facebook Page.
  • Appointment requests go back and forth several times to find a free slot.
  • Messages that arrive after closing wait until the next day.

The Frontivo.io setup

  • After subscribing, the clinic exports the WhatsApp chats it wants to keep, deletes the WhatsApp account on its shared phone, then clicks Use my existing number on the WhatsApp card and types the 6-digit code WhatsApp sends. Patients keep messaging the number they already know, now answered through Frontivo.io. Messenger is connected with Connect Messenger in Integrations.
  • Session types are added as services with their length and price, and opening hours are set, so the AI books into real open times.
  • The knowledge base holds prices, what to bring, cancellation policy and directions.
  • Custom instructions tell the AI never to give medical advice and to hand clinical questions to the team.

What the AI handles

  • Replies to WhatsApp and Messenger messages in the patient's language, including voice messages it listens to and answers in text.
  • Answers questions about prices, hours and location from the knowledge base.
  • Books, and offers the next open time when the clinic is closed.

What people handle

  • Clinical questions and anything about a patient's condition.
  • Upset patients, billing questions and emergencies, which the AI always hands off.
  • Any conversation the receptionist takes over from the Inbox.

A sample conversation

Names, times and prices are examples. Frontivo.io only uses the details you give it.

  1. Customer

    Hi po, how much is an initial assessment? Available pa tomorrow?

  2. Frontivo.io AI

    Hello! An initial assessment takes about an hour. Tomorrow I have 10:00 AM or 3:30 PM open. Which works for you?

What changes day to day

  • WhatsApp and Messenger conversations move from a shared phone into one Inbox with summaries.
  • The receptionist gets an alert when a patient asks for a person.
  • WhatsApp is used for replies instead of international text messages, which count as more of a text allowance outside the US and Canada.

What Frontivo.io can help with

  • Messages answered after closing time instead of the next morning.
  • Less back-and-forth to find a free appointment.
  • One place to see every patient conversation.

Potential outcomes, not measured results. Every business is different.

Business impact

Patients get a quick reply on the apps they already use, and the receptionist can focus on the people in the waiting room.

More example setups

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