Data privacy and deleting your account

What we store

• Your account and business details, knowledge base and settings.
• Transcripts of calls, chats, texts and social messages, with details like the time, channel and phone number.
• A short AI summary of each conversation, for your Inbox.
• Call recordings (only if you turn them on) and voicemail messages. Call recordings and voicemail messages are kept for 90 days, then deleted automatically; the transcript and summary stay.

Call recordings are off unless you turn them on

By default Frontivo.io doesn't record call audio. Calls are turned into text as they happen, and the transcript is what we keep.

To turn it on, click AI receptionist in the menu, open the Calls & messages tab, and switch on Record calls under Call recording, then click Save changes. Every recorded call then starts with a short spoken notice (you can change the wording), and the recording appears in Calls next to the transcript. Recording laws differ by country and state - some need every caller's consent - so check the rules where you and your callers are before turning it on.

Recordings are kept for 90 days, then deleted automatically - the transcript and summary stay. Want to keep a recording? Open the call in Calls and download it from the player before then (in most browsers, click the three-dot button on the player, then Download).

Everything about recordings, from the caller notice to transferred calls and deleting, is in call recordings and transcripts.

Your customers' conversations

Conversations with your AI receptionist belong to your business. If a customer asks you to delete their data, email us and we'll delete it for you.

Delete your account

The owner can delete the whole business from the dashboard in about 3 minutes. It can't be undone, so download anything you want to keep first (for example from the Leads, Customers and Calls pages).

1. 1Click Settings in the menu. On the Profile tab, scroll down to Danger zone.
2. 2Click Delete this business.
3. 3Type your business name exactly as shown, then click Email me a confirmation code.
4. 4Type the 6-digit code from the email, then click Delete this business forever.

If you have a paid plan, we cancel it first so you're not charged again. Deleting a business removes its AI receptionist, conversations, contacts, knowledge base and connected channels.

On someone else's team? Click Team in the menu and use Leave this team to remove your own access. The business stays with its owner.

Want your whole login deleted, or can't use the dashboard? Email support@frontivo.io from your account email with the subject "Delete my Frontivo.io account". We'll reply to confirm, and let you know once it's done.

What's kept

Some records are kept where the law requires it, like invoices kept for tax. Appointments already added to your Google Calendar or Outlook Calendar stay there.

You can disconnect Instagram, Messenger, Google Calendar or Outlook Calendar at any time from Integrations. Read more in our privacy policy and data deletion instructions.