Frontivo.io vs Tidio
Tidio is a customer service platform for live chat and messaging, with Lyro AI answering conversations. Lyro is billed by the number of AI conversations. Here's how it compares with Frontivo.io's AI receptionist, using each company's own published information.
Last verified September 28, 2026 · Sources listed below
Frontivo.io may fit better if
- You also want phone calls answered by an AI voice receptionist.
- You want the AI to book appointments into real open times.
- You want one flat monthly price covering calls, chats and messages.
Tidio may fit better if
- You only need website chat and messaging, with no phone answering.
- You run a support team that uses help-desk tools like Zendesk or HubSpot.
- You want a free plan to start.
Frontivo.io vs Tidio: feature by feature
Short, factual notes from each company's own website. Where a figure isn't published, we say so.
Swipe the table sideways to see every column →
| Feature | Frontivo.io | Tidio |
|---|---|---|
| Starting price | Phone plans from $199/month (Phone Only); phone, website chat and text from $299/month (Starter); all 7 channels $549/month (Growth; opens soon, reserve it at no charge). Single-channel plans from $99/month. USD, excluding tax. | Free plan available; paid plans from $29/month. Lyro AI from $39/month for 50 AI conversations. |
| Pricing model | Flat monthly plan with usage included. Extra usage: $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply; we never hang up on a caller because a limit is reached. Annual billing saves 15%. | Per conversation (human and AI conversations counted separately); per-resolution billing on the top plan. |
| Included usage (entry plan) | Starter: 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies a month. | Starter: 100 conversations/month, including 50 Lyro AI conversations. |
| Channels | Phone, website chat and voice, text (SMS), WhatsApp, Instagram DM, Facebook Messenger and email in one inbox (WhatsApp, Instagram and Messenger on Growth, or on their own as WhatsApp Only, Instagram Only or Messenger Only; email on Growth or Email Only). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge. | Website chat, Messenger, Instagram, WhatsApp and email. Phone calls and SMS: Not published. |
| Appointment booking | Books into real open times with a built-in calendar and two-way Google Calendar or Outlook (Microsoft 365) sync. | Not published. |
| CRM and integrations | Built-in CRM (leads, customers, pipeline) on Starter and Growth; HubSpot, Pipedrive and GoHighLevel sync, Mailchimp and Klaviyo, Zapier, Make and n8n through signed webhooks, and a REST API on Growth; Slack, Teams and other team alerts, Google Sheets and read-only Shopify and WooCommerce order lookup on every plan. No native Salesforce connector yet (it connects through Zapier). | Shopify, HubSpot, Zendesk, Salesforce, Zapier and more. |
| Human handoff / live people | AI hands off to your own team: live call transfer on every plan that answers calls, otherwise a detailed message and text alert. Take over any chat or message from the inbox. No staffed human receptionists. | AI hands chats to your human agents in a shared inbox. |
| Contracts, setup fees and trial | No setup fee, month-to-month, 14-day free trial with no credit card, 14-day money-back guarantee on the first payment. | Free plan and 7-day free trial on paid plans. Contract terms: Not published. |
Sources (checked September 28, 2026)
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Prices and features change; check each vendor's site. Trademarks belong to their owners. Competitor details come from each vendor's public website on the date shown and are provided for general comparison only. Frontivo.io is not affiliated with or endorsed by these companies.
FAQ
Frontivo.io vs Tidio: FAQ
Straight answers about how Frontivo.io and Tidio compare.
Tidio is a customer service platform for live chat and messaging, with Lyro AI answering conversations. Lyro is billed by the number of AI conversations. Frontivo.io is an AI receptionist that answers phone calls, website chat and voice, text messages, WhatsApp, Instagram DMs, Facebook Messenger and email with one knowledge base and one inbox, on a flat monthly plan with usage included.
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