Frontivo.io vs Smith.ai
Smith.ai sells two things: live, human virtual receptionists billed per call, and a separate AI Receptionist, also billed per call, with the option to pass calls to a live North America-based receptionist. Here's how it compares with Frontivo.io's AI receptionist, using each company's own published information.
Last verified September 28, 2026 · Sources listed below
Frontivo.io may fit better if
- You want one AI receptionist for phone, website chat, text, WhatsApp, Instagram, Messenger and email with one inbox.
- You prefer a flat monthly plan with minutes and conversations included instead of paying per call.
- You want your own team, not an outside receptionist, to take over when a person is needed.
Smith.ai may fit better if
- You want trained human receptionists to answer your calls, not only AI.
- You need native connectors to CRMs like HubSpot, Salesforce or Clio today.
- Your call volume is low and a per-call bundle suits you better than a monthly allowance.
Frontivo.io vs Smith.ai: feature by feature
Short, factual notes from each company's own website. Where a figure isn't published, we say so.
Swipe the table sideways to see every column →
| Feature | Frontivo.io | Smith.ai |
|---|---|---|
| Starting price | Phone plans from $199/month (Phone Only); phone, website chat and text from $299/month (Starter); all 7 channels $549/month (Growth; opens soon, reserve it at no charge). Single-channel plans from $99/month. USD, excluding tax. | AI Receptionist: Free plan with 25 calls; Pro from $150/month. Human receptionists from $300/month. |
| Pricing model | Flat monthly plan with usage included. Extra usage: $0.35 per voice minute, $0.25 per conversation, $0.10 per AI text reply; we never hang up on a caller because a limit is reached. Annual billing saves 15%. | Per call, in monthly call bundles. AI extra calls about $2.00-$3.00 each; human-plan extra calls $8.50-$11.50 each. |
| Included usage (entry plan) | Starter: 300 AI voice minutes (about 100 calls), 300 website chats and 300 AI text replies a month. | AI Pro: 75 calls/month at $150 (higher tiers available). Human Starter: 30 calls/month at $300. |
| Channels | Phone, website chat and voice, text (SMS), WhatsApp, Instagram DM, Facebook Messenger and email in one inbox (WhatsApp, Instagram and Messenger on Growth, or on their own as WhatsApp Only, Instagram Only or Messenger Only; email on Growth or Email Only). WhatsApp, Instagram and Messenger open soon, once Meta's approval is through: reserve WhatsApp Only, Instagram Only, Messenger Only or Growth at no charge. | Phone. SMS, email and Slack/Teams follow-ups offered as paid add-ons. WhatsApp and social messaging: Not published. |
| Appointment booking | Books into real open times with a built-in calendar and two-way Google Calendar or Outlook (Microsoft 365) sync. | Scheduling with Calendly, Acuity and others (a per-booking fee is listed). |
| CRM and integrations | Built-in CRM (leads, customers, pipeline) on Starter and Growth; HubSpot, Pipedrive and GoHighLevel sync, Mailchimp and Klaviyo, Zapier, Make and n8n through signed webhooks, and a REST API on Growth; Slack, Teams and other team alerts, Google Sheets and read-only Shopify and WooCommerce order lookup on every plan. No native Salesforce connector yet (it connects through Zapier). | Native integrations including HubSpot, Salesforce, Clio and Zapier. |
| Human handoff / live people | AI hands off to your own team: live call transfer on every plan that answers calls, otherwise a detailed message and text alert. Take over any chat or message from the inbox. No staffed human receptionists. | Live human receptionists are its core service; the AI plan can transfer to a live receptionist. |
| Contracts, setup fees and trial | No setup fee, month-to-month, 14-day free trial with no credit card, 14-day money-back guarantee on the first payment. | Month-to-month with 30 days' notice. Setup fee: none listed. Money-back guarantee listed on its pricing page. |
Sources (checked September 28, 2026)
Buying guides
- Compare all 9 options: Best AI receptionist for small business
- Human vs AI costs: Virtual receptionist pricing
Prices and features change; check each vendor's site. Trademarks belong to their owners. Competitor details come from each vendor's public website on the date shown and are provided for general comparison only. Frontivo.io is not affiliated with or endorsed by these companies.
FAQ
Frontivo.io vs Smith.ai: FAQ
Straight answers about how Frontivo.io and Smith.ai compare.
Smith.ai sells two things: live, human virtual receptionists billed per call, and a separate AI Receptionist, also billed per call, with the option to pass calls to a live North America-based receptionist. Frontivo.io is an AI receptionist that answers phone calls, website chat and voice, text messages, WhatsApp, Instagram DMs, Facebook Messenger and email with one knowledge base and one inbox, on a flat monthly plan with usage included.
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